Test Bank
Chapter 1: The Necessity of Intercultural Communication
Multiple Choice
1. Communicating and establishing relationships with people from different cultures can lead to
a number of benefits, including healthier communities, increased commerce, reduced conflict,
and ______.
a. personal growth through tolerance
b. reduced illegal immigration
c. increased legal immigration
d. increased agenda setting opportunities
2. Who is generally recognized as the founder of the academic discipline we call intercultural
communication?
a. Edward T. Hall
b. James W. Neuliep
c. James C. McCroskey
d. Arthur M. Schlesinger
3. Communication is considered a process because ______.
a. it is contextual
b. it is always developing
c. it frequently stops and starts
d. it is verbal and nonverbal
4. Communication is considered interactive and transactive because ______.
a. it occurs between people
b. it is multidimensional
c. it is intrapersonal
d. it is flexible and adaptive
5. A symbol can be defined as ______.
a. a natural part of that which it represents
b. a decoded message presenting something else
c. an arbitrarily selected and learned stimulus representing something else
d. an encoded message representing something else
6. Intentional communication occurs when ______.
a. two or more people perceive each other
b. two or more people consciously engage in interaction with each other
c. two or more people create nonverbal symbols representing something else
d. two or more people use language to create symbols
7. There are at least five different contexts that influence intercultural communication, including
the cultural context, the microcultural context, the environmental context, the sociorelational
context, and the ______.
a. perceptual context
b. historical context
c. personal context
d. situational context
8. Culture can be defined as an accumulated pattern of ______.
a. contexts, situations, and environments
b. processes, dynamics, and intentions
c. languages, schools, and laws
d. values, beliefs, and behaviors
9. The verbal and nonverbal symbols with which members of a culture communicate are ______.
a. taught informally
b. shared universally
c. culture bound
d. universally expressed
10. The environmental context in the model of intercultural communication includes the ______.
a. intrinsic and extrinsic cultural context
b. the intimate sociorelationships that people develop in the culture
c. the physical geography, architecture, landscape and climate of the culture
d. the landmark institutions of a culture (e.g., schools, malls, ballparks)
11. Increased uncertainty during intercultural communication is typically associated with
______.
a. increased use of verbal symbols
b. increased use of nonverbal symbols
c. decreased volume of voice
d. increased anxiety
12. Competently interacting with someone from a different culture requires a certain amount of
knowledge, motivation, and ______.
a. perception
b. skill
c. sensitivity
d. culture
13. An interculturally competent communicator is ______.
a. usually a person from two or more cultures
b. a person who speaks more than one language
c. sensitive to the expectations of the context
d. in a novel and unusual situation
14. In addition to their shared values and beliefs, the members of a particular culture ______.
a. history
b. ethnic heritage
c. racial background
d. zip code
True/False
1. Symbols are naturally connected to their referents.
2. Cultures can be defined in terms of the number of people in the population.
3. Intercultural communication involves a minimum of three people from different cultures.
4. Intercultural communication is primarily a nonverbal act between people.
5. Intercultural communication is primarily a verbal act between people.
6. In the United States, the Amish are considered a microculture.
7. About 20%, or 1 in 5 U.S. adults, experience communication apprehension when interacting
with someone from their own culture.
8. During intercultural communication, the message sent is usually not the message received.
9. Intercultural communication necessarily involves a clash of communicator style.
Essay/Short Answer
1. Briefly list and define the four benefits of intercultural communication.
2. Defend the basic theme of Chapter 1 that intercultural communication is a necessity.
3. Define and discuss four of the eight properties of communication.
4. Based on Chapter 1, define culture.
5. Draw the model of intercultural communication presented in Chapter 1. Label and define each
part of the model.
6. Compare and contrast communication apprehension and intercultural communication
apprehension.
7. Discuss three of the five assumptions about intercultural communication and provide
examples.
8. Define ethnocentrism and how it affects intercultural communication.
9. Explain a situation in which one of the five approaches to determining ethical behaviors could
be used. Explain the behavior and the approach and why you selected it for this particular
behavior.