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Page 1
1. ______ is the act of focused and purposeful listening.
2. Paying attention to certain messages and ignoring other messages is called ______.
3. In contrast to monologue, ______ communication encourages the speaker and the listener
to reach conclusions together.
4. Anything that competes for attention you are trying to give to something else is called a
listening ______.
5. To minimize ______ listening distractions, consciously focus on listening, avoid
daydreaming, monitor yourself for lapses in attention, and plan on being well rested.
6. Listeners should refrain from ______ a speaker on the basis of his or her accent,
appearance, or demeanor.
7. Setting listening ______ helps active listeners prepare to get the most from the speaker's
message.
8. Observing body posture, gestures, intonation, and other ______ aspects of delivery can
help you listen better.
9. The ability to evaluate a speaker's claims based on well-supported reasons is a component
of ______.
10. When evaluating another's speech, starting by saying something positive will most likely
make the speaker more receptive to your ______.
Page 2
Answer Key
1. Active listening
2. selective perception
