Page 1
1.
The physiological process of perceiving sound is best associated with which of the
following terms?
A)
Listening
B)
Hearing
C)
Attending
D)
Selecting
2.
Which of the following is NOT one of the steps in the listening process?
A)
Selecting
B)
Attending
C)
Critiquing
D)
Responding
3.
While talking on the phone with your friend, you are confronted with competing stimuli
including the sounds of the television and your brother and sister playing a game in the
living room. You choose the sound of your friend’s voice over those other sounds. This
process is referred to as ______
A)
selecting.
B)
attending.
C)
hearing.
D)
understanding.
4.
The part of the listening process in which the listener focuses his or her attention on a
particular message or sound is referred to as _______
A)
selecting.
B)
attending.
C)
understanding.
D)
remembering.
5.
________ is an effective way to show you have been listening and understand.
A)
Repeating
B)
Critiquing
C)
Summarizing
D)
Paraphrasing
Page 2
6.
Ally just discovered that her mother has been diagnosed with cancer. Jodie let Ally talk
about her feelings in order to understand how she feels. Jodie is engaged in which of the
following types of listening?
A)
Relational listening
B)
Task-oriented
C)
Managed listening
D)
Analytical listening
7.
During class, your goal as a listener is to comprehend the basic ideas, concepts, and
theories communicated to you by your professors. We would characterize this type of
listening as ______
A)
critical listening.
B)
empathic listening.
C)
task-oriented listening.
D)
analytical listening.
8.
The type of listening that would be most important for you to employ if you were at a
car dealership listening to a salesperson attempt to sell you a vehicle would be _______
A)
analytical listening.
B)
empathic listening.
C)
critical listening.
D)
informational listening.
9.
The process of making guesses about your partner’s thoughts and feelings and then
rephrasing what you think he or she has said is referred to as _____
A)
echoing.
B)
paraphrasing.
C)
critical thinking.
D)
mind-reading.
10.
Which of the following statements is true of listening barriers?
A)
Deaf people are unable to listen.
B)
Hearing does not decline with age.
C)
Multitasking interferes with listening.
D)
It’s easier to listen when the subject is uninteresting.
Page 3
11.
The state of uneasiness, anxiety, fear, or dread associated with a listening opportunity is
referred to as _____
A)
audience reservation.
B)
listening apprehension.
C)
receiver interference.
D)
listener avoidance.
12.
When Jason and his roommate Adrian get into a minor disagreement over the charges
on their cable bill, Jason is so certain that Adrian is trying to weasel out of paying for
the on-demand movies he rented that he doesn’t even hear Adrian when he asks whether
it’s possible Jason’s cousin ordered the movies when she was visiting a few weeks
earlier. We would characterize Jason’s listening behavior as ________ listening.
A)
monopolistic
B)
insensitive
C)
selective
D)
apprehensive
13.
After a long and disappointing day at work, Jackie vents her frustration to her husband.
“I can’t believe I worked so hard for so long on this proposal and I’m not even going to
get the chance to present it. I’ll get no credit at all.” Instead of hearing the frustration and
hurt in her voice, Jackie’s husband only hears the problem—instead of offering support,
he offers her advice. “Next time you ought to get it in writing in advance that you’ll get
to make the pitch.” We would characterize her husband’s listening behavior as _______
A)
monopolistic listening
B)
selective listening
C)
pseudolistening
D)
insensitive listening
14.
You find yourself in a bind. You went to your sociology class to turn in your paper, but
you still need to do a final review for the Spanish test in your next class. Ultimately, you
end up making eye contact and nodding your head while your sociology professor
lectures, but instead of listening, you’re reviewing Spanish vocabulary words in your
head. We would characterize your listening behavior as ______
A)
monopolistic listening.
B)
selective listening.
C)
pseudolistening.
D)
insensitive listening.
Page 4
15.
Which of the following statements is not true of gendered listening behaviors according
to the research cited in the textbook?
A)
Men are less likely to respond publicly with intense emotion.
B)
Women are more likely to nod and smile while listening.
C)
Women are more likely to offer verbal encouragers like “really?” or “go on.”
D)
Men are more likely to engage in pseudolistening behaviors.
16.
Hearing and listening are distinctly different activities.
A)
True
B)
False
17.
Listening is an involuntary passive activity.
A)
True
B)
False
18.
Responding is an important part of the listening process.
A)
True
B)
False
19.
Active listeners are considered by others to be more competent communicators overall.
A)
True
B)
False
20.
Confabulation is making up facts to cover up or mask their defensiveness.
A)
True
B)
False
21.
Analytical listening is used to investigate all ideas before making judgments.
A)
True
B)
False
22.
Competent communication requires an ability to adapt one’s listening style to meet the
context.
A)
True
B)
False
Page 5
23.
Questioning is considered to be an important aid to effective analytical listening.
A)
True
B)
False
24.
Critical thinking is an essential component of relational listening.
A)
True
B)
False
25.
Listening mistakes result in millions of dollars in losses for U.S. businesses every year.
A)
True
B)
False
26.
Poor listening behaviors can make an individual less attractive and may reduce the
chances that his or her partner will make self-disclosures.
A)
True
B)
False
27.
During a heart–to–heart conversation with a close friend, we would most likely be
engaged in critical listening.
A)
True
B)
False
28.
Critical listening is used to make light of a speaker’s style.
A)
True
B)
False
29.
A room that is too hot or cold may present environmental challenges that make it
difficult for a person to listen well.
A)
True
B)
False
30.
It is a myth that hearing ability naturally declines with age.
A)
True
B)
False
Page 6
31.
It is possible for those who are deaf to listen.
A)
True
B)
False
32.
Because most young people today have grown up surrounded by environmental
distractions, they are able to multitask without a decline in their listening competence.
A)
True
B)
False
33.
In American culture, we tend to value listening more than talking, which can create an
awkward imbalance to the communication process and stifle conversations.
A)
True
B)
False
34.
Many people experience listening apprehension, a state of anxiety, fear, or dread
associated with listening, which can be a barrier to their communication competence.
A)
True
B)
False
35.
Defensive listeners are considered to be highly focused and effective because they take
in all of the relevant information before critiquing it and then offer a response.
A)
True
B)
False
36.
Although it is common and sometimes beneficial to us, selective listening can also be
considered an unethical communication behavior in some contexts.
A)
True
B)
False
37.
Attacking means to listen specifically to find weaknesses in others and pull those
weaknesses out at strategic or embarrassing times.
A)
True
B)
False
38.
Preferences for how listeners should behave and respond vary according to culture.
A)
True
B)
False
Page 7
39.
African Americans are thought to be more expressive listeners than Caucasian
Americans.
A)
True
B)
False
40.
Research suggests that women are better listeners than men.
A)
True
B)
False
41.
Decoding messages over the telephone often requires more effort than would be
required in a face-to-face interaction because we lack nonverbal cues such as facial
expression, body movement, and eye behavior.
A)
True
B)
False
Page 8
Answer Key
1.
B
2.
C
3.
A
4.
B
5.
D
6.
A
7.
D
8.
C
9.
B
10.
C
11.
B
12.
C
13.
A
14.
C
15.
D
16.
A
17.
B
18.
A
19.
A
20.
A
21.
A
22.
A
23.
A
24.
B
25.
A
26.
A
27.
B
28.
B
29.
A
30.
B
31.
A
32.
B
33.
B
34.
A
35.
B
36.
A
37.
B
38.
A
39.
B
40.
B
41.
A