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Page 1
1.
“The process of intentionally or unintentionally signaling meaning through behavior
other than words” defines which of the following terms?
A)
verbal communication
B)
nonverbal communication
C)
body language
D)
encoding
2.
Which of the following is an example of a nonverbal behavior?
A)
You write a note asking your roommate to pick up your mail while you're out of
town.
B)
You use American Sign Language to fingerspell your name when you meet a new
deaf colleague at work.
C)
You wave an old friend over to sit with you at lunch in the cafeteria.
D)
You type a quick e-mail asking your professor if she has any feedback on the
outline for your upcoming speech.
3.
_________ occurs when one set of a person's behaviors says one thing and another set
of his or her behaviors says something different.
A)
Feedback
B)
Channel discrepancy
C)
Distortion
D)
Deception
4.
Which of the following does not represent the way nonverbal behaviors can clarify the
meaning of a verbal message by reinforcing it?
A)
repeating
B)
complementing
C)
substituting
D)
accenting
5.
Your friend asks you how you're doing, and you say, “OK,” while holding up your hand
in the gesture Americans understand to be the OK sign. What reinforcing behavior are
you using to clarify your message?
A)
repeating
B)
complementing
C)
accenting
D)
substituting
Page 2
6.
You see a friend across the room at a crowded party, but it's too loud for you to say
hello from this distance. Instead, you make eye contact with him and nod your head as
an acknowledgment and greeting. Which term best fits the function of your nonverbal
behavior?
A)
accenting
B)
substituting
C)
contradicting
D)
repeating
7.
Nonverbal behaviors that coordinate verbal interaction by helping us to navigate the
back-and-forth of communication in a constructive, appropriate manner are serving
which function?
A)
accenting
B)
repeating
C)
regulating
D)
substituting
8.
What is commonly referred to as “body language” is actually the observation
of___________, or the way gestures and body movements send nonverbal messages.
A)
kinesics
B)
proxemics
C)
oculesics
D)
chronemics
9.
During a church service, you silently hold one finger up to your mouth to communicate
nonverbally to your little brother that he must be quiet. What category of body
movement are you using to communicate your message?
A)
illustrator
B)
adaptor
C)
emblem
D)
affect display
10.
While delivering your presentation, you begin to twist the ring on your right hand and
your right leg begins to shake. What category of body movement is illustrated in this
example?
A)
illustrator
B)
adaptor
C)
emblem
D)
regulator
Page 3
11.
Audiences prefer speakers who use eye contact behaviors that scan the audience,
making each member or section of the audience feel like the speaker has addressed them
specifically. This knowledge falls under the category of _______, or the study of the use
of the eyes to communicate.
A)
proxemics
B)
kinesics
C)
chronemics
D)
oculesics
12.
Elements like pitch, volume, rate, and other vocal qualities are called ______
A)
body language.
B)
phonolesics.
C)
paralanguage.
D)
oculesics.
13.
Vocalizations like “uh-huh,” “oh,” and “umm” that encourage others to continue
speaking or indicate that we would like to speak are called _____
A)
encouragers.
B)
verbal responders.
C)
back-channel cues.
D)
channel discrepancies.
14.
Which of the following would not be considered an artifact?
A)
the ring your friend wears in her nostril
B)
the Chicago Cubs baseball cap your friend wears whenever he watches a game
C)
the size and shape of your friend's nose
D)
the tattoo your friend got when he spent the summer abroad in Spain
15.
Which of the following is not one of the spatial zones identified by Edward Hall?
A)
intimate
B)
interpersonal
C)
personal
D)
social
Page 4
16.
You're babysitting your niece. When the toddler wakes up, she cries out, missing her
mom and dad. You rush upstairs, pick up the child, and rock her in your lap until she
calms down and falls back to sleep. What type of nonverbal communication are you
using to communicate your caring toward your niece?
A)
oculesics
B)
proxemics
C)
haptics
D)
chronemics
17.
You oversleep on the morning of your job interview. You meant to be there 10 minutes
early to show how responsible you are, but unfortunately you arrive late. You plead
your case to the administrative assistant, but he explains to you that the hiring manager
is no longer interested in interviewing you because of your tardiness. This example
illustrates the power of which nonverbal code?
A)
oculesics
B)
proxemics
C)
chronemics
D)
kinesics
18.
A noncontact culture is one in which ______
A)
members prefer to be individuals rather than part of a group.
B)
members prefer to be anonymous members of a group.
C)
members regard touch as an important form of communication.
D)
members are touch-sensitive or even tend to avoid touch.
19.
Public displays of affection are sometimes upsetting to others because of a difference in
various communicators' perceptions of the _________ dimension of communication.
A)
informal-formal
B)
appropriate-inappropriate
C)
public-private
D)
intimate-social
20.
Sign language is an example of nonverbal communication.
A)
True
B)
False
21.
Because nonverbal communication is more natural and spontaneous than verbal
communication is, it is more easily understood.
A)
True
B)
False
Page 5
22.
When a person's nonverbal behavior contradicts his or her verbal communication, we
tend to believe the verbal message because it is more intentional.
A)
True
B)
False
23.
When your little sister brings home the MVP trophy from her softball tournament, you
say, “Good job!” while simultaneously giving her a “thumbs up” sign. We would say
that your nonverbal behavior was repeating your verbal message.
A)
True
B)
False
24.
Complementing behaviors mirror the verbal message they accompany.
A)
True
B)
False
25.
Gestures that are nonverbal, and not part of an organized sign language, cannot
substitute for a verbal message.
A)
True
B)
False
26.
Using nonverbal behaviors to contradict one's verbal message may create a sarcastic
tone.
A)
True
B)
False
27.
Immediacy refers to how quickly or slowly a communicator responds with feedback.
A)
True
B)
False
28.
Immediacy cues, such as smiling, nodding in agreement, and pausing to allow others to
speak, can foster a closer working relationship between people.
A)
True
B)
False
Page 6
29.
Research in nonverbal communication has concluded that it is, indeed, possible to
accurately determine if another person is lying just by monitoring that person's
nonverbal behavior.
A)
True
B)
False
30.
One way that nonverbal communication differs from verbal communication is that
nonverbal symbols do not need to be interpreted by the receiver.
A)
True
B)
False
31.
While you are engaged in a heated telephone conversation with one of your coworkers,
your roommate walks up and asks you a question. Without breaking from the telephone
conversation, you hold your hand out toward your roommate as if to say, “Not
now—I'm on the phone.” In this scenario, your nonverbal behaviors serve the adaptive
function.
A)
True
B)
False
32.
Affect displays are usually unintentional actions that show a person's emotion.
A)
True
B)
False
33.
Nearly all facial expressions are innate and universal while only a few are learned
culturally.
A)
True
B)
False
34.
Masking refers to the intentional concealment of a person's true emotion by displaying a
facial expression that is more appropriate in a given interaction.
A)
True
B)
False
35.
Research indicates that infants tend to smile more when they receive direct eye gaze
from another person than they do when the other's eyes are averted.
A)
True
B)
False
Page 7
36.
Vocal sounds such as a sigh, a scream, or laughter are considered verbal communication
behaviors.
A)
True
B)
False
37.
Vocal elements like pitch, rate, and volume are elements of nonverbal communication.
A)
True
B)
False
38.
It is recommended that we avoid using back-channel cues because they interrupt the
speaker and result in us monopolizing the conversation.
A)
True
B)
False
39.
Research cited in your textbook indicates that physical attractiveness is an important
factor when it comes to dating but has little impact on other parts of social interaction.
A)
True
B)
False
40.
Edward Hall discovered that the most comfortable space for communication within
professional contexts, such as business meetings, is the public zone.
A)
True
B)
False
41.
Personal space requirements change according to the situational, relational, and cultural
contexts of the communication.
A)
True
B)
False
42.
You and your significant other like to revisit the restaurant where you had your first date
and always request to sit at the same table where you first sat. On your anniversary, you
arrive at the restaurant to find another couple sitting at “your table,” and you feel
frustrated. Your claiming of the table would be referred to as a proxemic behavior.
A)
True
B)
False
Page 8
43.
A polite handshake between colleagues would be defined as functional-professional
touch.
A)
True
B)
False
44.
The use of touch can send powerful messages of caring and comfort, as well as control,
and can serve a regulating purpose in our interactions.
A)
True
B)
False
45.
How people perceive the use of time and how they structure time in their relationships is
an element of nonverbal communication.
A)
True
B)
False
46.
Making direct eye contact with another person is considered to be a sign of interest and
respect throughout the world.
A)
True
B)
False
47.
Women tend to initiate touch more often than men do.
A)
True
B)
False
48.
The location or environment, the event, and the level of touch are all indicators that
might help us determine the informal-formal dimension of the situational context.
A)
True
B)
False
49.
The truth-default theory suggests that people have the general tendency to not believe
others and suspect deception.
A)
True
B)
False
Page 9
Answer Key
1.
B
2.
C
3.
B
4.
C
5.
A
6.
B
7.
C
8.
A
9.
C
10.
B
11.
D
12.
C
13.
C
14.
C
15.
B
16.
C
17.
C
18.
D
19.
C
20.
B
21.
B
22.
B
23.
A
24.
B
25.
B
26.
A
27.
B
28.
A
29.
B
30.
B
31.
B
32.
A
33.
B
34.
A
35.
A
36.
B
37.
A
38.
B
39.
B
40.
B
41.
A
42.
B
43.
B
44.
A
Page 10
45.
A
46.
B
47.
A
48.
A
49.
B
