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Page 1
1.
A(n) ________________ is a group with a formal governance and structure.
A)
institution
B)
organization
C)
network
D)
problem-solving group
2.
An approach to managing organizations that likens organizations to machines, with a
focus on maximizing efficiency, is called the __________
A)
human resources approach.
B)
classical management approach.
C)
human relations approach.
D)
systems approach.
3.
The experiment done at Western Electric's Hawthorne plant in Cicero, Illinois, which
found that workers were more productive when they received attention from the
management, illustrates the power of which approach to managing an organization?
A)
Human resources approach
B)
Classical management approach
C)
Human relations approach
D)
Systems approach
4.
The approach to managing an organization, which considers the unique needs of the
individual members of the organization as well as the organization as a whole, is
referred to as the __________
A)
human resources approach.
B)
classical management approach.
C)
human relations approach.
D)
systems approach.
5.
In the systems approach to organizational management, __________ refers to an
organization's ability to be aware of its own imbalances and problems.
A)
openness
B)
adaptability
C)
awareness
D)
regulation
Page 2
6.
An organization's unique set of beliefs, values, norms, and ways of doing things is
referred to as its organizational __________
A)
hierarchy.
B)
structure.
C)
culture.
D)
context.
7.
When he walked into the real estate agent's office, Phillip saw a wall of photographs. In
the first, he saw his agent as a child with her parents on the day they bought their first
home, and, in another, he saw her with her children on the day they bought their first
home. Moving on, he saw photograph after photograph of his agent with other families
standing outside the homes she helped them to purchase. The last frame on the wall had
no photo, but instead a message inside the glass that said, "I look forward to the day you
and I can be photographed outside your first home." These photographs are a form of
__________ that told Phillip what his agent's office was all about—a lifetime
commitment to helping people accomplish their dreams.
A)
organizational assimilation
B)
organizational storytelling
C)
organizational fictionalizing
D)
organizational metaphor
8.
On his first day on the job, Calvin was assigned a mentor. His mentor's job was to
introduce him to the other members of the office, and meet him for lunch once a week
for the first three months that he was on the job to ensure Calvin was learning what to
do and how to do it in their organizational culture. The mentor's job was to help Calvin
through which process?
A)
Organizational hero worship
B)
Organizational storytelling
C)
Organizational acculturation
D)
Organizational assimilation
9.
A(n) __________ is a seasoned, respected member of an organization who serves as a
role model for a less experienced individual, which we call his or her ________.
A)
observer; actor
B)
mentor; protégé
C)
leader; follower
D)
supervisor; supervisee
Page 3
10.
__________ is negative communication that may include sarcasm, name-calling,
ridicule, and insults.
A)
Contempt
B)
Criticism
C)
Defensiveness
D)
Ostracism
11.
__________ is a negative comment about another's personality or character rather than
focusing on the person's bothersome behavior.
A)
Contempt
B)
Criticism
C)
Defensiveness
D)
Ostracism
12.
___________ involves completely ignoring another individual in the workplace.
A)
Contempt
B)
Criticism
C)
Defensiveness
D)
Ostracism
13.
Many organizations now engage in ___________, or the monitoring of employees to see
how they are using technologies such as e-mail, the Internet, and instant messaging.
A)
surveillance
B)
spying
C)
scanning
D)
entrapping
14.
The growing interdependence and connectivity of societies and economies around the
world is known as _______
A)
outsourcing.
B)
adaptability.
C)
surveillance.
D)
globalization.
Page 4
15.
When Tammy was ready to return to work after her maternity leave, she sat down with
her supervisor. Tammy had been working a fifty-hour per week schedule and traveling
two weekends per month for business meetings, but her supervisor offered her the
chance to work from home two days per week and to conduct most of her meetings with
out-of-town clients over conference calls. This is an example of a program that would
provide employees with ___________ to help them achieve success.
A)
burnout
B)
work-life balance
C)
organizational assimilation
D)
human relations
16.
Evan chose to leave his job after it became too uncomfortable and frustrating for him.
Evan became increasingly uncomfortable after one of his coworkers repeatedly made
inappropriate sexual jokes and innuendoes. This is an example of ___________
A)
sexual harassment.
B)
racist language.
C)
surveillance.
D)
channel discrepancy.
17.
Your family is an example of an organization.
A)
True
B)
False
18.
The classical management approach emphasizes open communication among the
divisions of labor.
A)
True
B)
False
19.
Human relations and human resources are two labels for the same approach to
organizational management.
A)
True
B)
False
20.
The human resources approach to management considers the organization from the
individual's perspective and emphasizes the individual's goals and motivations for
success.
A)
True
B)
False
Page 5
21.
The systems approach likens organizations to machines, emphasizing efficiency.
A)
True
B)
False
22.
Each organization can be said to have its own unique culture.
A)
True
B)
False
23.
Organizational storytelling is too vague to be of use in helping newcomers assimilate to
the culture of an organization but can answer key questions for people outside the
group.
A)
True
B)
False
24.
The orientation most college students go through before taking classes is an example of
what college, as an organization, has done to encourage organizational assimilation.
A)
True
B)
False
25.
Supervisor-supervisee relations are only relevant to workplace organizations.
A)
True
B)
False
26.
In supervisor-supervisee interactions, the person with greater power (the supervisor) is
the one who carries responsibility for effective communication.
A)
True
B)
False
27.
Mentorship programs are beneficial to protégés but are usually very costly to
organizations and to the mentors they utilize.
A)
True
B)
False
28.
A protégé is a seasoned, respected member of an organization who serves as a role
model for a less experienced individual.
A)
True
B)
False
Page 6
29.
It is usually possible to find a mentor and benefit from the mentor-protégé relationship
even if an organization does not offer a formal mentorship program.
A)
True
B)
False
30.
Research indicates that people usually become less productive when they form close
relationships with others in their organizations.
A)
True
B)
False
31.
Relationships with colleagues and other organizational members can be both career
enhancing and personally satisfying.
A)
True
B)
False
32.
The act of ostracism may include giving others the silent treatment.
A)
True
B)
False
33.
Organizational storytelling is one way that an organization can diseminate their values
to its members and to the outside world.
A)
True
B)
False
34.
Organizational heroes are the people who achieve great things for the organization.
A)
True
B)
False
35.
Organizations today are concerned with how individuals use their communication
technologies for non-work purposes because it costs them a significant amount of
money due to lost productivity.
A)
True
B)
False
36.
Global social enterprises attempt to help developed economies reach even greater
economic potential.
A)
True
B)
False
Page 7
37.
Burnout is considered a problem for individuals as well as for the organizations they
work for.
A)
True
B)
False
38.
Work-life balance programs can include on-site childcare and paid vacations.
A)
True
B)
False
39.
People should keep track of and stick to their schedules in order to avoid burnout.
A)
True
B)
False
40.
Organizational assimilation is the process by which newcomers learn the nuances of the
organization and determine if they fit in.
A)
True
B)
False
41.
Global social enterprises try to help struggling economies by developing innovation and
improved financial systems.
A)
True
B)
False
42.
Peer relationships are friendships within an organization where one individual has more
authority.
A)
True
B)
False
Page 8
Answer Key
1.
B
2.
B
3.
C
4.
D
5.
A
6.
C
7.
B
8.
D
9.
B
10.
A
11.
B
12.
D
13.
A
14.
D
15.
B
16.
A
17.
B
18.
B
19.
B
20.
A
21.
A
22.
A
23.
B
24.
A
25.
B
26.
B
27.
B
28.
B
29.
A
30.
B
31.
A
32.
A
33.
A
34.
A
35.
A
36.
B
37.
A
38.
A
39.
A
40.
A
41.
A
42.
B
