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Page 1
1.
____________ is the process by which we use symbols and behaviors to exchange
information.
A)
Encoding
B)
Decoding
C)
Communication
D)
Perception
2.
Communication _____________ to help (or not help) us to accomplish our goals in
personal, group, organizational, public, or technologically mediated situations.
A)
attempts
B)
fails
C)
labors
D)
functions
3.
The best definition of interdependence from the following list is ______
A)
what we do affects others, and what they do affects us.
B)
a person's self-esteem is dependent on whether another person needs him or her.
C)
being able to communicate effectively to meet one's needs.
D)
a reluctance to communicate with others.
4.
All of the following are identified in the text as the primary functions of communication
except for which one?
A)
to express affiliation
B)
to exchange information
C)
to manage relationships
D)
to influence others
5.
While on a first date, you notice your date leaning in toward you, meeting your gaze,
smiling when you make eye contact, and laughing at your jokes—you infer from this
behavior that your date likes you. This scenario best represents the use of
communication to express ______
A)
control.
B)
affiliation.
C)
goal achievement.
D)
influence over another person.
Page 2
6.
The ability of one person, group, or organization to influence others and the manner in
which their relationships are conducted is called _______
A)
control.
B)
affiliation.
C)
interdependence.
D)
goal achievement.
7.
The word “dog” is a _______________, which arbitrarily refers to the canine
companion that sleeps at the foot of your bed.
A)
code
B)
channel
C)
symbol
D)
behavior
8.
After looking in your book bag and realizing you forgot to grab a pen, you lean over to
one of your classmates and you say, “Do you have a pen I can borrow for class today?”
You have just engaged in what mental process as you constructed your message?
A)
encoding
B)
decoding
C)
coding
D)
symbolizing
9.
The process of interpreting and assigning meaning to a message that is received is
referred to as _______
A)
encoding.
B)
decoding.
C)
translating.
D)
inquiring.
10.
The shared beliefs, values, and practices of a group of people is their _______
A)
communication relationship.
B)
culture.
C)
norms.
D)
co-culture.
Page 3
11.
The Amish, African Americans, Catholics, and hipsters are all groups we might refer to
as members of a(n) _______
A)
enclave.
B)
student group.
C)
co-culture.
D)
code-community.
12.
Because communication involves two or more people acting in both sender and receiver
roles and because their messages are dependent on and influenced by those of their
partner means that communication is ______
A)
symbolic.
B)
cultural.
C)
transactional.
D)
interdependent.
13.
____________ refers to the study of morals, specifically the moral choices individuals
make in their relationships with others.
A)
Religion
B)
Culture
C)
Communication
D)
Ethics
14.
When communication is appropriate, it _______
A)
helps you meet your goals.
B)
meets the demands of the situation, as well as the expectations of others present
physically or virtually.
C)
has little or no potential for being misunderstood.
D)
produces some kind of product as a result of the exchange between the
communicators.
15.
In which model of communication does a sender originate a message and send it
through a channel to a receiver without taking any kind of feedback into consideration?
A)
interaction model
B)
linear model
C)
transactional model
D)
competent communication model
Page 4
16.
Although music and sports are your favorite topics to discuss, you are able to converse
about other topics that are more interesting to others or that are more appropriate in
particular situations. This is an example of ______
A)
culture.
B)
interdependence.
C)
behavioral flexibility.
D)
affiliation.
17.
In the interaction model of communication, we refer to the receiver's responses as
______
A)
noise.
B)
message.
C)
feedback.
D)
code.
18.
The ____________ model of communication presents a transactional perspective, in
which individuals simultaneously send and receive messages within a relational,
situational, and cultural context.
A)
linear
B)
interaction
C)
competent communication
D)
cultural
19.
____________ are the thoughts a communicator has about himself or herself and others.
A)
Feelings
B)
Cognitions
C)
Emotions
D)
Behaviors
20.
Communicators who can consider multiple scenarios, formulate multiple theories, and
make multiple interpretations when encoding and decoding messages are said to have a
high degree of _____
A)
cognitive complexity.
B)
behavioral flexibility.
C)
communication competence.
D)
intelligence.
21.
Human beings are born with the capacity to communicate.
A)
True
B)
False
Page 5
22.
We sometimes express emotions to help fulfill our practical needs.
A)
True
B)
False
23.
The more control one person has in a communication relationship, the less the other
person has.
A)
True
B)
False
24.
In healthy relationships, there is usually equally shared control—both parties have about
even levels of control over one another and the communication.
A)
True
B)
False
25.
Humans are able to communicate without the use of symbols.
A)
True
B)
False
26.
The meanings of symbols are arbitrary and are negotiated between people.
A)
True
B)
False
27.
Codes lose their value once they are known broadly by a large number of people.
A)
True
B)
False
28.
Individuals are only able to identify with one co-culture at a time, making this aspect of
their cultural identity less meaningful than others.
A)
True
B)
False
29.
The discipline of communication is only concerned with communication that is
intentional.
A)
True
B)
False
Page 6
30.
Transactional communication involves a sender and a receiver sending independent
messages to one another.
A)
True
B)
False
31.
Competent communicators are more concerned with the outcome of their
communication than they are with the process of their communication.
A)
True
B)
False
32.
An individual's ethics are influenced by his or her personal morals and values as well as
by broader cultural notions of what is right or wrong morally.
A)
True
B)
False
33.
Competent communication must be effective and appropriate.
A)
True
B)
False
34.
The appropriateness of a communication act is largely determined by cultural norms and
rules about what is acceptable or unacceptable.
A)
True
B)
False
35.
Although appropriateness is subjective and may change from one situation to another,
competent communication focuses on using the skills that are effective in all situations.
A)
True
B)
False
36.
Most communication skills are known by instinct and cannot be learned or improved.
A)
True
B)
False
37.
The linear model of communication could be used to describe the way an artist uses
recorded music to communicate with his or her fans.
A)
True
B)
False
Page 7
38.
The interaction model of communication is the most complex and accurate model of
communication put forth because it is the only model to acknowledge that
communicators simultaneously send and receive messages.
A)
True
B)
False
39.
A communicator's self-perception can have a profound impact on the way he or she
communicates.
A)
True
B)
False
40.
Most people perceive their cognitions, thoughts, and feelings to be innate, but they are
actually shaped by the culture in which they live.
A)
True
B)
False
Page 8
Answer Key
1.
C
2.
D
3.
A
4.
B
5.
B
6.
A
7.
C
8.
A
9.
B
10.
B
11.
C
12.
C
13.
D
14.
B
15.
B
16.
C
17.
C
18.
C
19.
B
20.
A
21.
A
22.
A
23.
A
24.
B
25.
B
26.
A
27.
B
28.
B
29.
B
30.
B
31.
B
32.
A
33.
A
34.
A
35.
B
36.
B
37.
A
38.
B
39.
A
40.
A
