Chapter 6
Listening
Multiple Choice Questions
1. Danielle is listening to her teacher’s lecture, working hard to understand so that she can do
well on the test. She is engaging in _______ listening.
2. The first stage of listening is _______
3. Paraphrasing is putting your interpretation of a message into words. Paraphrasing might focus
on _______
4. The understanding stage of the listening process involves what?
5. A person who focuses on the emotions of the speaker is a _______
6. Some people say things that just aggravate you. When this happens, as an effective listener
you should _______
7. Understanding Charlene’s feeling of mortification at her forgetting the name of a person she
has known for years is an example of
_______
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8. When one person can sense the emotions of another and communicates based on that sense,
they are participating in _______
9. When Josh told Amy about what was going on at work and she responded by saying, “Oh, I’m
really sorry. That’s awful. You poor thing,” Amy was demonstrating
_______
10. Jalesa is helping her daughter learn the colors of the rainbow for her quiz at school. To help
her remember the colors and order, she tells her daughter to remember Roy G. Biv. When her
daughter says, “But who’s Roy G. Biv?” Jalesa explains that it stands for Red, Orange, Yellow,
Green, Blue, Indigo, and Violet. Jalesa is teaching her daughter a _______
11. When a long-time friend uses the knowledge they have about you to form a response they are
12. Nikki comes to class early, sits in her preferred chair, and arranges her notebook and pens.
She looks up to her teacher and waits for the lesson to begin. Nikki is _______
13. A paraphrase is _______
14. A content paraphrase focuses on _______
15. The simplest way of moving information from short-term to long-term memory is to _______
16. Mnemonic devices are _______
17. During the evaluation stage of listening you _______
18. Useful notes will usually _______
19. When you are listening to the boss explain an important new procedure for processing data,
your best listening aid is likely to be _______
20. Determining whether you believe a statement to be true is part of _______
21. Critical listeners will be able to _______
22. Chris calls Kelly and says, “Kelly, I’m so sorry. I’m running five minutes late to pick you up for
our ballet class.” Which of the following is a fact about this situation?
23. The statement, “Photosynthesis is the process used by plants to convert sunlight into fuel” is
_______
24. During the remembering state of listening you _______
25. Which of these is an accurate paraphrase of this company policy: “Returns will be accepted
within 60 days of purchase with a receipt. After 60 days, no returns or exchanges will be
made”?
26. A comforting message _______
27. If in response to the statement “I hope I get the job—it really means a lot to me” you replied,
“I know you’ve shown a great interest in the type of work they’re doing,” your response would
be _______
28. Julie tells Deanna that she’s really upset because she may fail her math class. To understand
how Julie must feel, Deanna recalls when she was doing poorly in her Spanish class and how
bad she felt. Deanna is engaging in _______
29. Research on comforting messages has been shown to do all of the following except _______
30. In response to the statement “I brought all the boxes up to the second floor, and he tells me I
didn’t do what I was supposed to—that really irks me,” which of the following best holds the
characteristics of an effective supportive message?
31. In response to the statement “If my mom keeps dropping me off late for work, I’m afraid they
are going to fire me,” which of the following would hold the characteristics of an effective
supportive response? (p. 101)
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32. Supportive messages that comfort are different from merely supportive messages in that they
_______
33. If you want to offer emotional support to your friend, which of the following does your book
recommend that you do?
d. Emphasize that you are an impartial observer.
34. Your friend says to you, “I failed two of my classes this semester,” as she shows you her
report card. Which of the following statements is a fact?
35. Other-centered messages _______
True/False Questions
1. Attending is our favored and usually unconscious approach to listening.
2. Getting physically and mentally ready is one of the steps to receive messages accurately.
3. Critical analysis is especially important when a speaker is asking you to believe, act on, or
support what is being said.
4. The process of determining the truthfulness, authenticity, or believability of the information
provided is called critical analysis.
5. When you listen to someone judgmentally you are engaging in discriminative listening. (p.91)
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Essay Questions
1. Think about a specific time you were in a debate or argument. Did you find yourself
formulating responses or “standing your ground” without really listening to the other person?
How could have hearing the other person out, or fully shifting from speaker to listener helped
the conversation?
2. Your friend approaches you and tells you that he is really upset because he has applied for
several jobs, had a couple of interviews, but cannot get a job. He’s worried about the future.
Your book offers eight guidelines for giving an emotionally supportive message. Write a
response to your friend and then underline and note how you’ve applied at least three of these
guidelines. (p. 102)
3. Your roommate has not been doing her fair share of the chores in your apartment. Using the
guidelines for offering critique, write a response to your roommate. Note three of the
guidelines you used.
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