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1. A job interview by telephone could take as long as an hour, but most Skype interviews are much shorter.
a.
True
b.
False
ANSWER:
True
POINTS:
1
REFERENCES:
Define the term interview; list the 10 most common types of interviews; and suggest at least two
guidelines for effective use of each.
2. All interviews are organized around three phases: the opening phase, the question-response phase, and the closing
phase.
a.
True
b.
False
ANSWER:
True
POINTS:
1
REFERENCES:
Identify and briefly describe the three phases of an effective interview.
3. When there are more interviewers than interviewees, the interview is called a board interview.
a.
True
b.
False
ANSWER:
True
POINTS:
1
REFERENCES:
Define the term interview; list the 10 most common types of interviews; and suggest at least two
guidelines for effective use of each.
4. All interviews are organized in much the same way.
a.
True
b.
False
ANSWER:
True
POINTS:
1
REFERENCES:
Identify and briefly describe the three phases of an effective interview.
5. If a question catches you off guard, answer it quickly and change the subject.
a.
True
b.
False
ANSWER:
False
POINTS:
1
REFERENCES:
Briefly list the types of questions used in an interview and where each fits on a continuum from
“interviewer control” to “interviewee control.”
6. You are an interviewer and have the feeling tha the candidate is trying to hid something. What should you do?
a.
Ask the candidate openly if he or she is trying to hid something.
b.
Ask a series of open-ended questions that allow flexibility in responding to areas that might be related to the
problem
c.
Check his or her references and ask them if they know of something that the candidate might be hiding.
d.
Simply ignore the situation and depend on your gut feeling as to whether or not to hire the candidate.
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ANSWER:
b
POINTS:
1
REFERENCES:
Briefly list the types of questions used in an interview and where each fits on a continuum from
“interviewer control” to “interviewee control.”
7. Which of the following is a direct question?
a.
“Tell me about your experience in sales.”
b.
“How many hours do you have in your major field of study?
c.
“Which do you enjoy the most – working on your own or working under close supervision?”
d.
“Do you still arrive late to most meetings?”
ANSWER:
b
POINTS:
1
REFERENCES:
Briefly list the types of questions used in an interview and where each fits on a continuum from
“interviewer control” to “interviewee control.”
8. How are the following interview questions organized?
“Tell me about your last position.”
“What were your main accomplishments?”
“Did you save the company any money?”
“How much?”
“Which was your greatest accomplishment: saving money for the company or improving employee satisfaction through
new management techniques?”
a.
Funnel sequence.
b.
Inverted funnel sequence.
c.
Hourglass sequence.
d.
Diamond sequence.
ANSWER:
a
POINTS:
1
REFERENCES:
Briefly summarize the methods for organizing interview questions and when each is most effective: the
funnel, inverted funnel, hourglass, and diamond sequences.
9. How are the following interview questions organized?
“Are you interested in a management or team member position?”
“What makes you say that?”
“Are you willing to take a different position than the one you are applying for?”
“What makes you an effective manager or an effective team member?”
“Tell me about a time that you faced a challenge working with other people on the job and how you overcame that.”
a.
Funnel sequence.
b.
Inverted funnel sequence.
c.
Hourglass sequence.
d.
Diamond sequence.
ANSWER:
b
POINTS:
1
REFERENCES:
Briefly summarize the methods for organizing interview questions and when each is most effective: the
funnel, inverted funnel, hourglass, and diamond sequences.
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10. Questions following the hourglass sequence
a.
Begin with specific or closed questions and move to open or hypothetical open questions
b.
Begin with specific questions and end with specific questions.
c.
Begin with open or hypothetical questions and move to specific or closed questions.
d.
Begin with open questions and end with open or hypothetical open questions.
ANSWER:
d
POINTS:
1
REFERENCES:
Briefly summarize the methods for organizing interview questions and when each is most effective: the
funnel, inverted funnel, hourglass, and diamond sequences.
11. “I thought we might begin by discussing your resume in terms of your work experiences, interest, and educational
background. Then we’ll pause and give you an opportunity to ask some questions.” This statement might be made by an
interviewer in what part of the interview?
a.
Rapport
b.
Orientation
c.
Motivation
d.
Closing
ANSWER:
b
POINTS:
1
REFERENCES:
Briefly list the types of questions used in an interview and where each fits on a continuum from
“interviewer control” to “interviewee control.”
12. “Which area of operations do you feel deserves increased attention this year: Fire supervision, fire prevention, or
emergency medical services?” This is an example of which type of question?
a.
Loaded
b.
Third-person
c.
Open
d.
Closed
ANSWER:
d
POINTS:
1
REFERENCES:
Briefly list the types of questions used in an interview and where each fits on a continuum from
“interviewer control” to “interviewee control.”
13. Empathetic listening, careful paraphrasing, and non-evaluative feedback are particularly necessary communication
skills for which kind of interview?
a.
Employment
b.
Grievance
c.
Counseling
d.
Group
ANSWER:
c
POINTS:
1
REFERENCES:
Define the term interview; list the 10 most common types of interviews; and suggest at least two
guidelines for effective use of each.
14. In a group interview, interviewees should
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a.
Always try to speak first so that they will be seen as participatory
b.
Speak only to the interviewer who asked the question and ignore the group.
c.
Be prepared for confusion and noise and don’t rush your answers or feel pressured.
d.
Make your answers detailed and speak as often as possible.
ANSWER:
c
POINTS:
1
REFERENCES:
Define the term interview; list the 10 most common types of interviews; and suggest at least two
guidelines for effective use of each.
15. When the interview involves conflict and its resolution, that is called
a.
Grievance interview
b.
Informational interview
c.
Performance interview
d.
Interrogation interview
ANSWER:
a
POINTS:
1
REFERENCES:
Define the term interview; list the 10 most common types of interviews; and suggest at least two
guidelines for effective use of each.
16. In the case of a customer accused of shoplifting, which type of interview might be conducted?
a.
Grievance interview
b.
Informational interview
c.
Performance interview
d.
Interrogation interview
ANSWER:
d
POINTS:
1
REFERENCES:
Define the term interview; list the 10 most common types of interviews; and suggest at least two
guidelines for effective use of each.
17. Which of the following should be included in the closing phase of an interview?
a.
Ask follow up questions that you missed during the heart of the interview.
b.
Ask the interviewee if they have any more questions.
c.
Keep the person in suspense about the next step of the process.
d.
An affidavit for the interviewee to sign.
ANSWER:
b
POINTS:
1
REFERENCES:
Identify and briefly describe the three phases of an effective interview.
18. Which type question is illustrated by the following example: “What do you consider to be your biggest strength?”
a.
Hypothetical open question
b.
Specific question
c.
Closed question
d.
Open ended question
ANSWER:
d
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lets the interviewer learn more about the interviewee.
The inverted funnel question sequence moves from specific to general (typically used with reluctant,
shy, or unmotivated respondents). The hourglass sequence (increasingly general questions ending with
an open-ended question) is used when the answer to the last specific or closed question in a funnel
sequence is unexpected.
The diamond sequence (increasingly more specific questions ending with a closed or direct question) is
used when the answer to a final open-ended or open hypothetical question in an inverted funnel sequence
is unclear or unexpected.
POINTS:
5
REFERENCES:
Briefly summarize the methods for organizing interview questions and when each is most effective: the
funnel, inverted funnel, hourglass, and diamond sequences.
23. When might telephone or skype interviews be used and what are some guidelines for participating in these kinds of
interviews?
ANSWER:
Telephone and Skype interviews are used more frequently as transportation costs rise. Video interviews
are increasingly used for recruiting. Survey information can be gathered and companies can follow up
with customers to assess satisfaction. In this way, job applicants can be interviewed or screened in
shorter calls. Interviewees should prepare for (and participate in) a video interview as if it were a face-to–
face interview. Skype interviewees can improve their performance by practicing in advance, using an
ethernet connection (not Wi-Fi), and plugging a headset into USB. Be sure to adjust lighting and
eliminate visible clutter. Dress professionally and double-check the time of the call (and the relevant
time zone).
POINTS:
5
REFERENCES:
Define the term interview; list the 10 most common types of interviews; and suggest at least two
guidelines for effective use of each.
24. Explain verbal and nonverbal probes and briefly explain how each can be used successfully in an interview, giving an
example of each.
ANSWER:
Verbal and nonverbal probes urge the respondent to add more information to a previous response. Verbal
probes are usually single words or phrases asking for more information. To probe for information, start
questions with what, when, where, or who. When seeking judgments, start questions with why or how.
Nonverbal probes (e.g., raised eyebrow, frown) can produce the same results.
POINTS:
5
REFERENCES:
Briefly list the types of questions used in an interview and where each fits on a continuum from
“interviewer control” to “interviewee control.”
25. What are the three steps of the opening phase of an interview and why is each step an important part of this phase?
ANSWER:
The three steps are rapport, orientation, and motivation. Rapport (a feeling of mutual comfort and
receptivity) should be established during minutes 1–4 of any interview to create a good first impression.
There is no magic formula for rapport. Both the interviewer and the interviewee can contribute to
rapport. Orientation (overall view of the interview) establishes the purpose of the interview. You want to
verify the interviewee’s name; note your (the interviewer) name and why the interview is being
conducted; state the purpose or desired outcome of the interview (never assume it); and note the
approximate length of the interview. Motivation encourages the interviewee to give straightforward,
complete answers, but the type of motivation depends on the person and the circumstances.
POINTS:
5
Identify and briefly describe the three phases of an effective interview.
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