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Class:
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1. Workers are better at communicating in a virtual environment than they are in a traditional office space.
a.
True
b.
False
ANSWER:
False
POINTS:
1
REFERENCES:
Briefly describe each of the following obstacles to communication, and list at least two practical tips to
correct each obstacle: vague instructions, jumping to conclusions, bypassing, starting conversations, and
sexual harassment.
2. Social media is becoming less commonly used than it once was by recruiters as part of the hiring process.
a.
True
b.
False
ANSWER:
False
POINTS:
1
REFERENCES:
Identify specific ways that technology has changed the way we communicate, and list tips for
successfully communicating using different types of technology.
3. Whether a behavior is considered sexual harassment depends on the intentions of the harasser.
a.
True
b.
False
ANSWER:
False
POINTS:
1
REFERENCES:
Briefly describe each of the following obstacles to communication, and list at least two practical tips to
correct each obstacle: vague instructions, jumping to conclusions, bypassing, starting conversations, and
sexual harassment.
4. Trait anxiety is also known as communication apprehension.
a.
True
b.
False
ANSWER:
True
POINTS:
1
REFERENCES:
Define the terms situational anxiety and trait anxiety, identify which type anxiety gives you the most
problems, and list several specific tips for managing each type of anxiety and which ones seem the best
for you.
5. One reason why so many speakers start their speech with humor is that it tends to relax them as well as their listeners.
a.
True
b.
False
ANSWER:
True
POINTS:
1
REFERENCES:
Define the terms situational anxiety and trait anxiety, identify which type anxiety gives you the most
problems, and list several specific tips for managing each type of anxiety and which ones seem the best
for you.
6. According to your text, which of the following is an indication of learned trait anxiety?
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a.
You feel you are more nervous than anyone else in your group.
b.
You feel you know more about your topic than your audience.
c.
You watched someone else get really anxious before their speech and now you’re really nervous, too.
d.
You feel prepared, but you worry that you will mess up in front of the group.
ANSWER:
a
POINTS:
1
REFERENCES:
Define the terms situational anxiety and trait anxiety, identify which type anxiety gives you the most
problems, and list several specific tips for managing each type of anxiety and which ones seem the best
for you.
7. All of these stories are true stories shared in your text about people who were fired from their job because of something
they posted on social media. Which of these stories is not true?
a.
An administrative assistant who complained on his personal blog that he was asked to contribute to a birthday
card for a manager he disliked.
b.
A new Google employee commented online about Google’s health benefits and compared them unfavorably to
Microsoft
c.
An Amazon employee commented on Facebook that their holiday toy prices were inflated in November and
December.
d.
A high level executive commented about company matters on his Facebook profile.
ANSWER:
c
POINTS:
1
REFERENCES:
Identify specific ways that technology has changed the way we communicate, and list tips for
successfully communicating using different types of technology.
8. Which of the following is not true about videoconferencing?
a.
Videoconferencing results in the show of less emotion during meetings.
b.
Status differences are less noticeable in videoconferencing.
c.
Videoconferences cause a high level of participant anxiety.
d.
Videoconferencing meetings are shorter than face–to-face meetings.
ANSWER:
c
POINTS:
1
REFERENCES:
Identify specific ways that technology has changed the way we communicate, and list tips for
successfully communicating using different types of technology.
9. Although all of the following are important, which one should be the first step when giving instructions?
a.
Begin with simple, easy to understand words.
b.
Begin with simple comparisons
c.
Begin with specific explanations.
d.
Begin with an overall picture.
ANSWER:
d
POINTS:
1
REFERENCES:
Identify specific ways that technology has changed the way we communicate, and list tips for
successfully communicating using different types of technology.
10. Inference-observation confusion is:
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a.
A failure to distinguish between what we observed firsthand and what we only assume to be true.
b.
Vague versus direct instructions that cause frustration and conflict.
c.
Physical disorientation that can occur with trait anxiety.
d.
when people incorrectly assume a word has identical meaning for everyone
ANSWER:
a
POINTS:
1
REFERENCES:
Briefly describe each of the following obstacles to communication, and list at least two practical tips to
correct each obstacle: vague instructions, jumping to conclusions, bypassing, starting conversations, and
sexual harassment.
11. Which of the following is true of sexual harassment?
a.
It has to occur between two people of the opposite sex.
b.
Harassment doesn’t apply to online activities.
c.
The victim has to be the person who is being harassed.
d.
It has to be unwelcome.
ANSWER:
d
POINTS:
1
REFERENCES:
Briefly describe each of the following obstacles to communication, and list at least two practical tips to
correct each obstacle: vague instructions, jumping to conclusions, bypassing, starting conversations, and
sexual harassment.
12. According to your text, effective company sexual harassment policies should include all of these except:
a.
Prompt investigation
b.
Publicity
c.
Freedom from retaliation
d.
Punishment for offenders
ANSWER:
b
POINTS:
1
REFERENCES:
Briefly describe each of the following obstacles to communication, and list at least two practical tips to
correct each obstacle: vague instructions, jumping to conclusions, bypassing, starting conversations, and
sexual harassment.
13. Which of the following is a disadvantage of using Instant Messaging?
a.
Decreased use of voicemail.
b.
Communicating with several people at once.
c.
The expectation of an instantaneous reply.
d.
Increased access to information.
ANSWER:
c
POINTS:
1
REFERENCES:
Briefly describe each of the following obstacles to communication, and list at least two practical tips to
correct each obstacle: vague instructions, jumping to conclusions, bypassing, starting conversations, and
sexual harassment.
14. Systematic desensitization involves:
a.
Learning to relax using deep muscle relaxation and breathing.
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b.
Identifying irrational self-talk that produces speaker anxiety.
c.
Developing alternative coping statements.
d.
Identifying reasonable speaking goals.
ANSWER:
a
POINTS:
1
REFERENCES:
Define the terms situational anxiety and trait anxiety, identify which type anxiety gives you the most
problems, and list several specific tips for managing each type of anxiety and which ones seem the best
for you.
15. When Katrina got an email from her boss asking “Can you come see me right away?” she interpreted it to mean that
she was in trouble. But when she got to her boss’s office, she discovered out that her boss had just wanted to introduce her
to a special visitor to the office. This is an example of
a.
A quid pro quo
b.
The use of the wrong sensory channel
c.
Cognitive structuring
d.
Bypassing
ANSWER:
d
POINTS:
1
REFERENCES:
Briefly describe each of the following obstacles to communication, and list at least two practical tips to
correct each obstacle: vague instructions, jumping to conclusions, bypassing, starting conversations, and
sexual harassment.
16. When giving instructions, one should remember to
a.
Avoid repetition.
b.
Use few words.
c.
Use jargon and technical terms to make the instructions clear.
d.
Use well-developed, detailed comparisons.
ANSWER:
b
POINTS:
1
REFERENCES:
Briefly describe each of the following obstacles to communication, and list at least two practical tips to
correct each obstacle: vague instructions, jumping to conclusions, bypassing, starting conversations, and
sexual harassment.
17. Which of the following is not an anxiety reduction technique discussed in the text?
a.
Systematic sensitization
b.
Cognitive mechanics
c.
Developmental restructuring
d.
Positive visualization
ANSWER:
d
POINTS:
1
REFERENCES:
Define the terms situational anxiety and trait anxiety, identify which type anxiety gives you the most
problems, and list several specific tips for managing each type of anxiety and which ones seem the best
for you.
18. More jobs come as a result of this method than any other way.
Name:
Class:
Date:
enhanced.
a.
Recruiting services
b.
Referrals
c.
Newspaper ads
d.
Online job sites
ANSWER:
b
POINTS:
1
REFERENCES:
Identify specific ways that technology has changed the way we communicate, and list tips for
successfully communicating using different types of technology.
19. Which of the following is NOT true of telecommuting and videoconferencing?
a.
Ironically, telecommuters have a worse work-life balance.
b.
Occasional face-to-face meetings will help the telecommuter be better at their job.
c.
Telecommuters need a sense of involvement in the company.
d.
Participation in videoconferencing is more organized and orderly as compared with face–to-face meetings
ANSWER:
a
POINTS:
1
REFERENCES:
Identify specific ways that technology has changed the way we communicate, and list tips for
successfully communicating using different types of technology.
20. What is the formula the text suggests for positive imagery?
a.
Words + Feelings + Commitment = Confidence
b.
Words + Practice + Feedback = Confidence
c.
Words + Vivid Mental Pictures + Feelings = Confidence
d.
Words + Delivery + Repetition = Confidence
ANSWER:
c
POINTS:
1
REFERENCES:
Define the terms situational anxiety and trait anxiety, identify which type anxiety gives you the most
problems, and list several specific tips for managing each type of anxiety and which ones seem the best
for you.
21. How can you use social media to find a job? What advice would you give the job seeker?
ANSWER:
Use social media to turn contacts into relationships that produce referrals. More jobs are a result of
referrals (78 percent) than any other method. Post a good profile, solicit feedback on it, join social media
groups with similar interests (and post frequently), and interact with like-minded people via Twitter.
POINTS:
5
REFERENCES:
Identify specific ways that technology has changed the way we communicate, and list tips for
successfully communicating using different types of technology.
22. There are a lot of advantages and disadvantages to using email in the workplace. Please describe them here. Do you
think employers will still be using email as much five years from now and why?
ANSWER:
Email also can be a tool or an obstacle. Almost all organizations commonly use email and most people
who use the internet rank email as very important to their jobs.
Some advantages of Email are that it enables fast retrieval of information, that it has social uses (e.g.,
hobbies) where benefits outweigh costs, employees learn to use the system more rapidly, social contacts
can become important in later work tasks, quality of life improves for some employees, and creativity is
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Some disadvantages to email are that it is not private and is retained for years. Senders do not give as
much care to brief emails as to written communications.
Email tone can anger the recipient (dispute-exacerbating email model), so edit carefully and be prepared
to apologize for misunderstandings.
POINTS:
5
REFERENCES:
Identify specific ways that technology has changed the way we communicate, and list tips for
successfully communicating using different types of technology.
23. Describe the problem of bypassing. Give an example of bypassing that you have personally experienced or witnessed.
Did a communication breakdown occur as a result of the incident? What happened?
ANSWER:
Bypassing occurs when people assume that a word has the same meaning for everyone. Managers and
employees often have different meanings for the same words. Vague phrases are sure to have different
meanings for different people. Emoticons can cause misunderstandings. Cultural differences can cause
bypassing problems, especially in global firms. Different words for the same meaning also cause
bypassing problems.
POINTS:
5
REFERENCES:
Briefly describe each of the following obstacles to communication, and list at least two practical tips to
correct each obstacle: vague instructions, jumping to conclusions, bypassing, starting conversations, and
sexual harassment.
24. If you had a friend with high trait anxiety, what procedures or steps would you recommend that he or she follow to
manage anxiety? Be specific.
ANSWER:
Trait anxiety (communication apprehension) stems from internal feelings that a person brings to a
communication situation. Trait anxiety is different from state (situational) anxiety. Trait anxiety is both
learned and inborn. Many techniques help manage trait anxiety. Most require professional help. One
approach is to use positive imagery, which helps with both kinds of anxiety, and is easy to use. This
method requires imagining success and has been used successfully for years in sports, music, and
theater. With this technique visualizing needs to be done with as much detail and clarity as possible.
Additional methods include systematic desensitization (relaxation with deep breathing) to relax;
cognitive restructuring of self-talk to identify irrational thoughts; skills training to identify goals,
behaviors and skills to meet the goals;
POINTS:
5
REFERENCES:
Define the terms situational anxiety and trait anxiety, identify which type anxiety gives you the most
problems, and list several specific tips for managing each type of anxiety and which ones seem the best
for you.
25. Select any two of the obstacles included in the reading and include the following information on each: (1) Briefly
explain the obstacle, (2) tell why it is considered an obstacle to communication, and (3) give at least one example of the
obstacle.
ANSWER:
There are a variety of obstacles discussed in the text, including anxiety (situational or trait), technology,
vague instructions, jumping to conclusions, bypassing, starting conversations, and sexual harassment.
Communication obstacles create problems for both managers and employees. Examples may vary.
POINTS:
5
REFERENCES:
Briefly describe each of the following obstacles to communication, and list at least two practical tips to
correct each obstacle: vague instructions, jumping to conclusions, bypassing, starting conversations, and
sexual harassment.