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Class:
Date:
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1. According to the situational leadership approach, a good leader is flexible and can change styles when needed.
a.
True
b.
False
ANSWER:
True
POINTS:
1
REFERENCES:
Describe each of the different types of leadership described in this chapter and explain what contribution
each makes to the person learning to be an effective leader.
2. It is a good idea to sit a dysfunctional group member as far away from the leader as possible.
a.
True
b.
False
ANSWER:
False
POINTS:
1
REFERENCES:
Define task, maintenance, and dysfunctional roles as used by effective team participants, and briefly list
and explain the group behaviors that fall under each category.
3. When Tara says, “Scott, I get the feeling that you have something to say about Monica‘s proposal,” she is playing a
maintenance role.
a.
True
b.
False
ANSWER:
True
POINTS:
1
REFERENCES:
Define task, maintenance, and dysfunctional roles as used by effective team participants, and briefly list
and explain the group behaviors that fall under each category.
4. Research supports the trait approach to leadership.
a.
True
b.
False
ANSWER:
False
POINTS:
1
REFERENCES:
Describe each of the different types of leadership described in this chapter and explain what contribution
each makes to the person learning to be an effective leader.
5. Research supports that transformational leaders are able to improve performance levels.
a.
True
b.
False
ANSWER:
True
POINTS:
1
REFERENCES:
Describe each of the different types of leadership described in this chapter and explain what contribution
each makes to the person learning to be an effective leader.
6. Authoritarian leadership is more effective than democratic leadership when:
a.
The leader is powerful, the task is well defined and the relations are good.
b.
The leader is weak, the task is well defined and the relations are good.
c.
The leader is powerful, the task is well defined and the leader is disliked.
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Class:
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d.
The authoritarian leadership style is never effective.
ANSWER:
a
POINTS:
1
REFERENCES:
Describe each of the different types of leadership described in this chapter and explain what contribution
each makes to the person learning to be an effective leader.
7. In democratic groups in which the members are committed and involved:
a.
The leader performs most of the task and maintenance functions.
b.
The leader performs most of the task functions.
c.
The leader performs most of the maintenance functions.
d.
The leadership functions are shared by the leader and the members.
ANSWER:
d
POINTS:
1
REFERENCES:
Describe each of the different types of leadership described in this chapter and explain what contribution
each makes to the person learning to be an effective leader.
8. When member satisfaction is your top priority, which of the following leadership styles should you select?
a.
Authoritarian leadership style
b.
Democratic leadership style
c.
Laissez-faire leadership style
d.
Leadership style has no impact on group satisfaction
ANSWER:
b
POINTS:
1
REFERENCES:
Describe each of the different types of leadership described in this chapter and explain what contribution
each makes to the person learning to be an effective leader.
9. If the tasks are very simple, the group is very large, and the time for decision is short, which of the following leadership
styles works best?
a.
Authoritarian leadership style
b.
Democratic leadership style
c.
Laissez-faire leadership style
d.
The three-dimensional style
ANSWER:
a
POINTS:
1
REFERENCES:
Describe each of the different types of leadership described in this chapter and explain what contribution
each makes to the person learning to be an effective leader.
10. There are five personality characteristics often referred to as the “Big Five” personality factors considered important
in successful teams. Which of the following is NOT one of the “Big Five?”
a.
Extroversion
b.
Agreeableness
c.
Emotional Stability
d.
Reflexivity
ANSWER:
d
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Class:
Date:
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POINTS:
1
REFERENCES:
Summarize the communication skills needed by effective team members and why these skills are so
important.
11. Which of the following is a strategy suggested by the text for dealing with a group member exhibiting dysfunctional
behaviors?
a.
Engage in direct eye contact
b.
Ask clarifying questions, such as “Is that correct?” so they feel heard.
c.
Don’t give the dysfunctional member anything to do.
d.
Ask members to speak in a specific order to make sure that everyone gets a chance to participate.
ANSWER:
b
POINTS:
1
REFERENCES:
Define task, maintenance, and dysfunctional roles as used by effective team participants, and briefly list
and explain the group behaviors that fall under each category.
12. Listening from the speaker’s viewpoint involves receiving, interpreting, and checking the speaker’s perspective. This
type of listening is known as:
a.
empathetic
b.
critical
c.
active
d.
passive
ANSWER:
c
POINTS:
1
REFERENCES:
Summarize the communication skills needed by effective team members and why these skills are so
important.
13. This approach to leadership contends that leadership depends of leader-member relations, how clearly the task is
structured, and the leader’s power position.
a.
Situational contingency.
b.
Transformational.
c.
Normative decision.
d.
Servant leadership.
ANSWER:
a
POINTS:
1
REFERENCES:
Describe each of the different types of leadership described in this chapter and explain what contribution
each makes to the person learning to be an effective leader.
14. This approach to leadership is a charismatic leadership style that inspires and motivates people to do more than they
would normally do.
a.
Situational contingency.
b.
Transformational.
c.
Normative decision.
d.
Servant leadership.
ANSWER:
a
POINTS:
1
Name:
Class:
Date:
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REFERENCES:
Describe each of the different types of leadership described in this chapter and explain what contribution
each makes to the person learning to be an effective leader.
15. The trait theory of group leadership says that
a.
After a person has led a group, there are still some things he or she can do to achieve more complete success.
b.
There are certain roles that must be performed if a group is to be successful.
c.
There are certain qualities a person must have in order to become a successful leader.
d.
Psychological aspects of leadership must be considered when selecting a leader.
ANSWER:
c
POINTS:
1
REFERENCES:
Describe each of the different types of leadership described in this chapter and explain what contribution
each makes to the person learning to be an effective leader.
16. The three-dimensional theory of leadership maintains that
a.
Certain roles must be performed if a group is to be successful.
b.
Leaders are likely to be trait-oriented, functionally rained, and inwardly motivated.
c.
Leaders should perform task and maintenance roles, and guard the group against nonfunctional members.
d.
Leaders can be classified as autocratic, democratic, and laissez-faire.
ANSWER:
d
POINTS:
1
REFERENCES:
Describe each of the different types of leadership described in this chapter and explain what contribution
each makes to the person learning to be an effective leader.
17. Which of the situational leadership four leadership styles works best when employees are both willing and able to do
the job?
a.
Delegating style
b.
Participating style
c.
Telling style
d.
Coaching style
ANSWER:
a
POINTS:
1
REFERENCES:
Describe each of the different types of leadership described in this chapter and explain what contribution
each makes to the person learning to be an effective leader.
18. Which of the situational leadership four leadership styles works best when employees are able to do the job but lack
the knowledge needed?
a.
Delegating style
b.
Participating style
c.
Telling style
d.
Coaching style
ANSWER:
c
POINTS:
1
REFERENCES:
Describe each of the different types of leadership described in this chapter and explain what contribution
each makes to the person learning to be an effective leader.
Name:
Class:
Date:
evaluating task completion.
POINTS:
5
each
19. When managing face-to–face meetings, a leader should do all of the following except:
a.
Start and end meetings on time.
b.
Personally take the meeting minutes or notes
c.
Use a variety of questions.
d.
Listen carefully to all comments, even when you don’t personally agree.
ANSWER:
b
POINTS:
1
REFERENCES:
Identify the leader‘s responsibilities during a team meeting.
20. When managing virtual teams, a leader should do all of the following except:
a.
Include an initial team building session to share hobbies, pet peeves and photos.
b.
Use an authoritative style to make clear decisions
c.
Select team members carefully for good communicators.
d.
Avoid micromanagement by giving them some autonomy with ground rules.
ANSWER:
b
POINTS:
1
REFERENCES:
Identify the leader‘s responsibilities during a team meeting.
21. Suppose you were in a leadership role of a small group of eight individuals. If you knew that one of the members
normally displayed dysfunctional behaviors, what are five things you could do to minimize any negative effect on the
group?
ANSWER:
Dysfunctional behaviors serve individual needs while inhibiting group needs. Such behavior can
stimulate healthy conflict and break a groupthink pattern. Such behavior includes blocking, aggression,
storytelling, recognition seeking, dominating, confessing, special interest pleading, distracting, and
withdrawing. Dysfunctional behaviors must be handled with care and tact to reduce adverse effects. The
key lies in the reasons for dysfunctional behavior. Both leaders and committed team members can help.
Some of the actions you can take include: Plan opening remarks carefully to list and explain needed
limitations; If possible, seat dysfunctional members next to the leader; Avoid direct eye contact with
anyone exhibiting dysfunctional behavior; Assign specific tasks to dysfunctional members to occupy
them; Ask members to speak in a specific order so that everyone participates; Break in if a member is
displaying dysfunctional behavior; Seat an extremely talkative member between two extremely quiet
ones; Encourage withdrawers by giving only positive feedback or asking questions; Give praise and
encouragement if needed and possible (e.g., for distracters, blockers, and withdrawers).
POINTS:
5
REFERENCES:
Define task, maintenance, and dysfunctional roles as used by effective team participants, and briefly list
and explain the group behaviors that fall under each category.
22. Describe the three main leadership styles laid out in the three-dimension theory of leadership.
ANSWER:
Three main leadership styles are the core of the three-dimension theory of leadership. Authoritarian
leaders are central authority figures who retain significant control and power over followers, make
decisions, and use one-way communication. Democratic leaders make joint decisions with their
followers, jointly determine a course of action, and use two-way communication. Laissez-faire leaders
Name:
Class:
Date:
23. Compare and contrast the trait and functional approaches to leadership. Which is a stronger approach, according to
research?
ANSWER:
In the trait approach, leaders have certain traits or qualities (e.g., self-confidence, flexibility). Research
does not completely support the trait theory and cannot find any one trait that fits all leaders in all
situations. Successful (vs. unsuccessful) leaders are more likely to have some traits (e.g., ambitious, fair-
minded, inspiring, empathetic, trustworthy, motivated, self-confident, data friendly, technical and
industry knowledgeable, creative, adaptable). Most experts believe that good leaders are trained, not
born.
In the functional approach, certain roles or functions must be performed if a group is to be successful,
including the leadership function. Training yourself to have leadership traits is difficult at best, so
thinking in terms of personality traits is counterproductive. The leader is the person who performs task
and maintenance tasks.
Leaders often are appointed, but committed and involved members of democratic groups share the role
(e.g., as gatekeeper).
POINTS:
5
REFERENCES:
Describe each of the different types of leadership described in this chapter and explain what contribution
each makes to the person learning to be an effective leader.
24. How do the leader responsibilities differ from virtual to face–to-face meetings?
ANSWER:
Virtual meetings are one of the latest innovations in small group management. Members are in diverse
sites, have specific expertise, and rarely meet in person. Many companies, especially multinationals, use
virtual meetings frequently. Certain strategies work best when managing virtual teams. Leaders should:
Select team members carefully based on self-motivation, self-reliance, creativity, adaptability, and
expertise. Avoid micromanagement but provide structure, clear goals, ground rules, and performance
criteria. Provide detailed training, trust-building exercises, and training in information and
communication technologies. Encourage regular and extensive communication (including an initial
team-building session, face to face if possible) to boost morale, build trust, share information and
resources, and share responsibility. Resist using the authoritarian leadership style, which underestimates
shared leadership capabilities and can jeopardize team performance.
Face-to-face meetings require leaders who are responsible for specific tasks: Inform everyone about
when and where meetings will occur and provide an agenda. Select a place for the meeting that is
conducive to effective discussion. Check the facilities ahead of time to confirm everything needed is in
place. Welcome people as they arrive. Start and end meetings on time. Preview and stick to the agenda.
Make sure that the secretary or recorder is present to take minutes. Encourage discussion from all
members. Ask questions skillfully (with many question types) and do not get sidetracked. Listen
POINTS:
5
REFERENCES:
Name:
Class:
Date:
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Page 7
Research confirms such leaders can improve performance at all organization levels. Ethics is especially
important because unethical charismatic leaders control and manipulate followers. They do what is best
for themselves, not the organization. They only want positive feedback. They share only beneficial
information. Their moral standards put their own interests above those of everyone else. Possible
examples of transformational charismatic leaders during modern times might include JFK, Martin Luther
King, Steve Jobs, Oprah Winfrey, and Donald Trump.
POINTS:
5
REFERENCES:
Describe each of the different types of leadership described in this chapter and explain what contribution
each makes to the person learning to be an effective leader.