Name:
Class:
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1. Communication is often misunderstood to be the process of transferring thoughts and ideas from one person to another.
a.
True
b.
False
ANSWER:
True
POINTS:
1
REFERENCES:
Define what is meant by communication
2. Senders are often referred to as decoders.
a.
True
b.
False
ANSWER:
False
POINTS:
1
REFERENCES:
Identify and describe each element of the basic transactional model of communication and how
communication flows through an organization.
3. There are three basic communication codes: language, paralanguage, and nonverbal.
a.
True
b.
False
ANSWER:
True
POINTS:
1
REFERENCES:
Identify and describe each element of the basic transactional model of communication and how
communication flows through an organization.
4. Asynchronous messages are instantaneous, there is no lag between when the message is sent and when it is actually
received.
a.
True
b.
False
ANSWER:
False
POINTS:
1
REFERENCES:
Identify and describe each element of the basic transactional model of communication and how
communication flows through an organization.
5. People in the field of nursing have consistently been ranked among the highest in honesty and ethical standards.
a.
True
b.
False
ANSWER:
True
POINTS:
1
REFERENCES:
Identify how Americans view the honesty and ethical standards of several professions, including your
own.
6. _________is the process the receiver goes through in trying to create and send a message.
a.
Encoding
b.
Evaluative feedback
c.
Decoding
d.
Descriptive feedback
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Class:
Date:
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ANSWER:
a
POINTS:
1
REFERENCES:
Identify and describe each element of the basic transactional model of communication and how
communication flows through an organization.
7. Breakdowns in communication often occur due to inaccurate encoding and decoding because we use our own
background and experience which is also referred to as:_____________:
a.
Noise
b.
Frame of Reference
c.
Channel richness
d.
Distorted feedback
ANSWER:
b
POINTS:
1
REFERENCES:
Identify and describe each element of the basic transactional model of communication and how
communication flows through an organization.
8. If an organization is healthy, what type of information will be carried by its grapevine?
a.
Anticipated changes in management
b.
Pending layoffs of employees
c.
Personal interest items
d.
Salary cuts or increases for the next pay period
ANSWER:
c
POINTS:
1
REFERENCES:
Identify and describe each element of the basic transactional model of communication and how
communication flows through an organization.
9. Which of the following channel carries more than one of the basic communication codes?
a.
Email
b.
Text messages
c.
Blogs
d.
Radio
ANSWER:
d
POINTS:
1
REFERENCES:
Identify and describe each element of the basic transactional model of communication and how
communication flows through an organization.
10. The term channel richness refers to:
a.
The depth of information and research
b.
How expensive it is to use that channel
c.
The amount of information a channel can carry
d.
A high risk of miscommunication
ANSWER:
c
POINTS:
1
REFERENCES:
Identify and describe each element of the basic transactional model of communication and how
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Class:
Date:
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communication flows through an organization.
11. When considering ethics, which rule says create the greatest good for the greatest number of people?
a.
Utilitarian Rule
b.
Moral Rights Rule
c.
Justice Rule
d.
Practical Rule
ANSWER:
a
POINTS:
1
REFERENCES:
Summarize what can be done to encourage ethical communication.
12. When considering ethics, which rule says that we should do unto others as you would have them do unto you?
a.
Utilitarian Rule
b.
Moral Rights Rule
c.
Justice Rule
d.
Practical Rule
ANSWER:
b
POINTS:
1
REFERENCES:
Summarize what can be done to encourage ethical communication.
13. If I justify my act based on the fact that other people have done far worse, I have fallen for which ethics trap?
a.
The trap of relative filth
b.
The trap of necessity
c.
The trap of self-deception
d.
The trap of rationalization
ANSWER:
a
POINTS:
1
REFERENCES:
Summarize what can be done to encourage ethical communication.
14. Your text defines “horizontal communication” as
a.
Messages that flow from managers and supervisors to subordinates.
b.
Messages that flow from subordinates to supervisors and managers.
c.
Messages that flow along the official paths prescribed by the chain of command.
d.
Messages that flow between persons of the same rank or position.
ANSWER:
d
POINTS:
1
REFERENCES:
Identify and describe each element of the basic transactional model of communication and how
communication flows through an organization.
15. Which of the following is an example of paralanguage?
a.
Frowning
b.
Clothes you are wearing
c.
An angry tone of voice
d.
Hand formed into a fist
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Class:
Date:
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ANSWER:
c
POINTS:
1
REFERENCES:
Identify and describe each element of the basic transactional model of communication and how
communication flows through an organization.
16. Of the three basic communication codes, which is the least important in conveying meaning?
a.
Nonverbal
b.
Paralanguage
c.
Language
d.
Conveyors
ANSWER:
c
POINTS:
1
REFERENCES:
Identify and describe each element of the basic transactional model of communication and how
communication flows through an organization.
17. Of the three basic communication codes, which one refers to all intentional and unintentional means other than writing
and speaking by which a person sends a message, including gestures, appearance, posture and so forth?
a.
Nonverbal
b.
Paralanguage
c.
Language
d.
Conveyors
ANSWER:
a
POINTS:
1
REFERENCES:
Identify and describe each element of the basic transactional model of communication and how
communication flows through an organization.
18. Which statement is true about feedback?
a.
Feedback is easy to elicit.
b.
Feedback can cause people to feel psychologically under attack.
c.
Feedback should be directed toward people rather than behavior.
d.
Feedback decreases employee satisfaction with the job.
ANSWER:
b
POINTS:
1
REFERENCES:
Identify and describe each element of the basic transactional model of communication and how
communication flows through an organization.
19. Immediately before the meeting the supervisor received a troubling phone call. Upon starting the meeting, she said to
her employees, “You did a great job last week.” Her nonverbal facial expression, however, reflected the feelings she was
experiencing about the phone call, and, consequently, contradicted her attempt to praise her employees with positive
words. They interpreted her message based on what they saw, not on what they heard, and concluded she was unhappy
with them. This unfortunate miscommunication was a result of
a.
Channel
b.
Encoding
c.
Noise
d.
Feedback
Name:
Class:
Date:
differences; stimulus and motivation; problems with one or more of the communication codes of
language, paralanguage, and nonverbal cues; problems with channels related to channel richness,
ANSWER:
b
POINTS:
1
REFERENCES:
Identify and describe each element of the basic transactional model of communication and how
communication flows through an organization.
20. According to the transactional model of communication the sender must be _________ and ________ before he/she
wants to send a message.
a.
Stimulated/motivated
b.
Stimulated/encouraged
c.
Encouraged/listened to
d.
Received/motivated
ANSWER:
a
POINTS:
1
REFERENCES:
Define what is meant by communication
21. Explain the difference between the One-Way Model, the Circular Model, and the Transaction Model of
Communication
ANSWER:
Each model gets increasingly more complex and more sophisticated in its explanation of how
communication works.
* The One-Way model is the simplest. Communication is a linear process going from person A to person
B.
* The Circular Model seems communication as an interactive process that includes some feedback, but
sees the process as a step-by-step process
* The Transaction model sees communication as simultaneous, transactional process that includes
environmental influences.
POINTS:
5
REFERENCES:
Define what is meant by communication
22. List and discuss several advantages and disadvantages of feedback.
ANSWER:
Feedback advantages include
* improves accuracy and productivity
* Increase employee satisfaction
* Employee-manager trust alleviates fear of negative feedback
Feedback disadvantages include:
* Feeling psychologically attacked
* It is time consuming
* It can be difficult to elicit
* It is risky and can have resulted in negative past experiences
POINTS:
5
REFERENCES:
Identify and describe each element of the basic transactional model of communication and how
communication flows through an organization.
Name:
Class:
Date:
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Page 6
problems with receiving or giving feedback; problems with the physical or social environment, or the
influences of external or internal noise.
POINTS:
5
REFERENCES:
Pinpoint where in the model your personal communication problems usually occur
24. Compare formal and informal routes of communication in organizations. How are they different? Why do informal
networks exist? Formal communication flows in three directions. What are those directions?
ANSWER:
Informal communication networks (also known as the grapevine) exists because of the limitations of
formal networks, and the type of information in the grapevine indicates the health of the organization.
The grapevine information is 75 to 95% accurate, and should be distinguished from rumors. Grapevine
information travels fast, and the use of the grapevine can lead to more job satisfaction and effective
managers use the grapevine to learn about employee concerns and problems. Formal communication
flows in three directions: Downward, from managers to subordinates; Upward from subordinates to
managers, and Horizontal between colleagues of the same rank.
POINTS:
5
REFERENCES:
Identify and describe each element of the basic transactional model of communication and how
communication flows through an organization.
25. Define communication ethics and explain the importance of ethics in business communication. Why does unethical
behavior result in negative consequences for business and professional organizations?
ANSWER:
In human communication, ethics is defined as the moral principles that guide judgments about the good
and bad (and right and wrong) of communication. The American public is skeptical about the honesty
and ethics of most professionals in light of frequent reports of unethical individual and organizational
practices. Being ethical is a shared responsibility that is also practical: if people lose faith in you, failure
is inevitable. On the other hand, if companies handle ethics breaches quickly, transparently, and
honestly, the organization can survive and thrive. People prefer dealing with honest people and with
ethical companies. Unethical behavior can weigh heavily on your conscience.
POINTS:
5
REFERENCES:
Summarize what can be done to encourage ethical communication.