Information Systems Today, 7e (Valacich)
Chapter 5 Enhancing Organizational Communication and Collaboration Using Social
Media
1) ________ are comprised of members from different geographic areas assembled as needed to
collaborate on a certain project.
A) Work groups
B) Virtual teams
C) Non-core teams
D) Task forces
E) Command groups
Difficulty: Easy
Learning Obj.: 5.1: Explain organizations’ needs for communication and collaboration.
Classification: Concept
2) Which of the following is an example of synchronous communication?
A) online reviews
B) work flow automation systems
C) bulletin board systems
D) videoconferencing
E) e-mail
Difficulty: Easy
Learning Obj.: 5.1: Explain organizations’ needs for communication and collaboration.
Classification: Application
3) Which of the following is an example of asynchronous communication?
A) e-mail
B) videoconferencing
C) online chat
D) shared whiteboards
E) electronic meeting support systems
Difficulty: Easy
Learning Obj.: 5.1: Explain organizations’ needs for communication and collaboration.
Classification: Application
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4) Many ________ systems used by organizations combine a variety of tools supporting both
synchronous and asynchronous communication and collaboration.
A) groupware
B) firmware
C) spyware
D) malware
E) mashup
Difficulty: Moderate
Learning Obj.: 5.1: Explain organizations’ needs for communication and collaboration.
Classification: Concept
5) The term ________ refers to a class of software that enables people to work together more
effectively.
A) groupware
B) firmware
C) spyware
D) malware
E) mashup
Difficulty: Easy
Learning Obj.: 5.1: Explain organizations’ needs for communication and collaboration.
Classification: Concept
6) Which of the following is a collaboration management tool that is used to facilitate virtual or
collocated meetings?
A) Internet forums
B) video conferencing
C) blogs
D) fax
E) intranets
Difficulty: Easy
Learning Obj.: 5.1: Explain organizations’ needs for communication and collaboration.
Classification: Concept
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7) ________ is an example of an electronic conferencing tool.
A) MS Outlook
B) Apple FaceTime
C) Wikipedia
D) Google Docs
E) MS SharePoint
Difficulty: Easy
Learning Obj.: 5.1: Explain organizations’ needs for communication and collaboration.
Classification: Concept
8) ________ is an example of a collaboration management tool.
A) MS Outlook
B) MS SharePoint
C) Google Talk
D) Apple FaceTime
E) Wikipedia
Difficulty: Easy
Learning Obj.: 5.1: Explain organizations’ needs for communication and collaboration.
Classification: Concept
9) ________ is an example of an electronic communication tool.
A) Microsoft Outlook
B) Google Docs
C) Apple FaceTime
D) MS SharePoint
E) Google Talk
Difficulty: Easy
Learning Obj.: 5.1: Explain organizations’ needs for communication and collaboration.
Classification: Concept
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10) ________ emulate traditional bulletin boards and allow for threaded discussions between
participants.
A) Instant messages
B) Online document systems
C) Blogs
D) Discussion forums
E) Wikis
Difficulty: Easy
Learning Obj.: 5.1: Explain organizations’ needs for communication and collaboration.
Classification: Concept
11) Which of the following statements is true about a discussion forum?
A) It started out as a novice’s way of expressing themselves using very simple Web pages.
B) It is the process of creating an online text diary made up of chronological entries that
comment on everything.
C) It is a widely used synchronous groupware tool.
D) It is dedicated to a specific topic, and users can start new threads.
E) It enables a person to voice his or her thoughts through short “status updates.”
Difficulty: Moderate
Learning Obj.: 5.1: Explain organizations’ needs for communication and collaboration.
Classification: Concept
12) In addition to being used for communication and collaboration, organizational intranets are
widely used for enabling employee self-service for administering benefits, managing retirement
plans, or other human resources-based applications through employee ________.
A) plans
B) portals
C) tools
D) entities
E) channels
Difficulty: Easy
Learning Obj.: 5.1: Explain organizations’ needs for communication and collaboration.
Classification: Concept
13) Membership on virtual teams is fluid, with teams forming and disbanding as needed, with
team size fluctuating as necessary, and with team members coming and going as they are needed.
Difficulty: Easy
Learning Obj.: 5.1: Explain organizations’ needs for communication and collaboration.
Classification: Concept
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14) Virtual meetings can only be held synchronously by using technologies such as online
discussion boards.
Difficulty: Easy
Learning Obj.: 5.1: Explain organizations’ needs for communication and collaboration.
Classification: Concept
15) Virtual teams are commonly used for tasks such as developing systems and software.
Difficulty: Easy
Learning Obj.: 5.1: Explain organizations’ needs for communication and collaboration.
Classification: Concept
16) A work flow automation system is an example of a synchronous groupware tool.
Difficulty: Easy
Learning Obj.: 5.1: Explain organizations’ needs for communication and collaboration.
Classification: Concept
17) E-mail is an example of synchronous communication.
Difficulty: Easy
Learning Obj.: 5.1: Explain organizations’ needs for communication and collaboration.
Classification: Concept
18) Desktop videoconferencing has been enabled by the growing power of processors powering
personal computers and faster Internet connections.
Difficulty: Easy
Learning Obj.: 5.1: Explain organizations’ needs for communication and collaboration.
Classification: Concept
19) Enterprise search engines such as Microsoft’s Enterprise Search or the Google Search
Appliance are designed to retrieve content from various internal data sources, including
documents, databases, or applications linked to the company’s intranet.
Difficulty: Easy
Learning Obj.: 5.1: Explain organizations’ needs for communication and collaboration.
Classification: Concept
5
20) What are the key dimensions along which groupware and other collaboration tools are
distinguished?
Difficulty: Easy
Learning Obj.: 5.1: Explain organizations’ needs for communication and collaboration.
Classification: Concept
21) Write a note on electronic meeting systems.
Difficulty: Moderate
Learning Obj.: 5.1: Explain organizations’ needs for communication and collaboration.
Classification: Concept
22) Briefly describe desktop videoconferencing.
Difficulty: Moderate
Learning Obj.: 5.1: Explain organizations’ needs for communication and collaboration.
Classification: Concept
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23) Which of the following is a basic concept associated with Web 2.0?
A) shift in users’ preference from online sites to encyclopedias as sources of unbiased
information
B) shift in users’ role from the passive consumer of content to its creator
C) shift in users’ interest from sharing information to finding information
D) shift in users’ lifestyle due to increased purchasing power
E) shift in users’ preference to environment-oriented products
Difficulty: Moderate
Learning Obj.: 5.2: Explain social media and evolving Web capabilities.
Classification: Concept
24) Dynamic Web applications are often referred to as ________ applications.
A) user
B) Web 2.0
C) service
D) static interaction
E) Web blog
Difficulty: Easy
Learning Obj.: 5.2: Explain social media and evolving Web capabilities.
Classification: Concept
25) Which of the following is a shifting perspective from Web 1.0 to Web 2.0?
A) Web 1.0 – Read, Web 2.0 – Read, write
B) Web 1.0 – Read, Web 2.0 – Write
C) Web 1.0 – Me, Web 2.0 – You
D) Web 1.0 – Write, Web 2.0 – Read
E) Web 1.0 – You, Web 2.0 – Me
Difficulty: Easy
Learning Obj.: 5.2: Explain social media and evolving Web capabilities.
Classification: Concept
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26) Which of the following statements is true about a mashup?
A) It is a small interactive tool used for a single purpose.
B) It is used to increase brand awareness through the network effect.
C) It is the process of allowing companies to use everyday people as a cheap labor force.
D) It is used to disseminate information to a narrow audience.
E) It is an application or a Web site that uses data from one or more service providers.
Difficulty: Moderate
Learning Obj.: 5.2: Explain social media and evolving Web capabilities.
Classification: Concept
27) Which of the following is a consequence of the use of social software?
A) People are using encyclopedias as sources of unbiased information.
B) People are using environmental-friendly products.
C) People have increased purchasing power.
D) People are sharing more personal information online.
E) People have become passive consumers of content.
Difficulty: Moderate
Learning Obj.: 5.2: Explain social media and evolving Web capabilities.
Classification: Concept
28) The ________ Web, originally envisioned by Tim Berners-Lee, one of the founders of the
Internet, is a set of design principles that will allow computers to be able to better index Web
sites, topics, and subjects.
A) semantic
B) affiliate
C) folksonomy
D) collaborative
E) phishing
Difficulty: Easy
Learning Obj.: 5.2: Explain social media and evolving Web capabilities.
Classification: Concept
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29) Which of the following is a reason for the development of the semantic Web?
A) Web pages were designed to be understood by people but not by computers.
B) Users are able to use any device in any network for any service.
C) Users provide a lot of unnecessary personal information on social networking sites.
D) Widgets cannot be integrated into Web pages.
E) Users are skeptical while making purchases online due to the fear of getting cheated.
Difficulty: Moderate
Learning Obj.: 5.2: Explain social media and evolving Web capabilities.
Classification: Concept
30) Some people see ________ as the “contextual Web,” where the immense amounts of content
available to users will be filtered by contextual factors such as time, location, social activities,
and so on.
A) Web 3.0
B) Web 2.0
C) Web 4.0
D) Web 5.0
E) Web 1.0
Difficulty: Easy
Learning Obj.: 5.2: Explain social media and evolving Web capabilities.
Classification: Concept
31) The use of ________ within a company’s boundaries or between a company and its
customers or stakeholders is referred to as Enterprise 2.0.
A) Web 1.0 techniques
B) extranet
C) social media
D) extranet and Web 1.0 techniques
E) Web 3.0 techniques and extranet
Difficulty: Easy
Learning Obj.: 5.2: Explain social media and evolving Web capabilities.
Classification: Concept
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32) The network effect refers to the notion that the value of a network is dependent on ________.
A) the speed of the network
B) the number of other users
C) the knowledge of the users
D) the commitment of the users
E) the technical expertise of the moderators
Difficulty: Easy
Learning Obj.: 5.2: Explain social media and evolving Web capabilities.
Classification: Concept
33) In a Web 2.0 application, there is a relatively strict distinction between content creators and
content consumers.
Difficulty: Easy
Learning Obj.: 5.2: Explain social media and evolving Web capabilities.
Classification: Concept
34) Web 1.0 applications allow people to collaborate and share information online.
Difficulty: Easy
Learning Obj.: 5.2: Explain social media and evolving Web capabilities.
Classification: Concept
35) Web 2.0 applications allow people to collaborate and share information online.
Difficulty: Easy
Learning Obj.: 5.2: Explain social media and evolving Web capabilities.
Classification: Concept
36) The idea of mashups came from popular music where many songs are produced by mixing
two or more existing songs together.
Difficulty: Easy
Learning Obj.: 5.2: Explain social media and evolving Web capabilities.
Classification: Concept
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