59) The purpose of a(n) ________ is to support and integrate all facets of the business, including
planning, manufacturing, sales, marketing, and so on.
A) intelligent system
B) functional area information system
C) electronic commerce system
D) enterprise resource planning system
E) management information system
Difficulty: Moderate
Learning Obj.: 1.3: Explain what an information system is, contrasting its data, technology,
people, and organizational components.
Classification: Concept
60) The purpose of an intelligent system is to ________.
A) enable people to communicate, collaborate, and coordinate with each other
B) create, store, analyze, and manage spatial data
C) emulate or enhance human capabilities
D) support the coordination of suppliers, product or service production, and distribution
E) produce detailed information to help manage a part of the firm
Difficulty: Moderate
Learning Obj.: 1.3: Explain what an information system is, contrasting its data, technology,
people, and organizational components.
Classification: Concept
61) Which of the following can be cited as an example of a supply chain management system?
A) procurement planning
B) market analysis
C) knowledge portal
D) sales force automation
E) product demand forecasting system
Difficulty: Moderate
Learning Obj.: 1.3: Explain what an information system is, contrasting its data, technology,
people, and organizational components.
Classification: Concept
21
62) Identify the purpose of an office automation system.
A) to create, store, analyze, and manage spatial data
B) to provide access to databases in order to support quantitative decision making
C) to support a wide range of predefined day-to-day activities of individuals and small groups
D) to support interaction between the firm and its customers
E) to enable customers to buy goods and services from a firm’s Web site
Difficulty: Moderate
Learning Obj.: 1.3: Explain what an information system is, contrasting its data, technology,
people, and organizational components.
Classification: Concept
63) With respect to the types of information systems used in organizations, a grocery store
checkout cash register with a connection to a network is an example of a(n) ________.
A) intelligent system
B) functional area information system
C) decision support system
D) transaction processing system
E) electronic commerce system
Difficulty: Moderate
Learning Obj.: 1.3: Explain what an information system is, contrasting its data, technology,
people, and organizational components.
Classification: Concept
64) Microsoft’s Exchange/Outlook and Lotus Notes provide people with e-mail, automated
calendaring, and online, threaded discussions, enabling close contact with others, regardless of
their location. Identify the type of information system.
A) collaboration system
B) office automation system
C) data mining and visualization system
D) functional area information system
E) geographic information system
Difficulty: Moderate
Learning Obj.: 1.3: Explain what an information system is, contrasting its data, technology,
people, and organizational components.
Classification: Concept
22
65) With respect to the types of information systems used in organizations, Amazon.com is an
example of a(n) ________ system.
A) electronic commerce
B) geographic information
C) virtualization and data mining
D) supply chain management
E) office automation
Difficulty: Easy
Learning Obj.: 1.3: Explain what an information system is, contrasting its data, technology,
people, and organizational components.
Classification: Concept
66) With respect to the types of information systems used in organizations, a word processor is
an example of a(n) ________ system.
A) electronic commerce
B) supply chain management
C) office automation
D) geographic information
E) data mining and virtualization
Difficulty: Easy
Learning Obj.: 1.3: Explain what an information system is, contrasting its data, technology,
people, and organizational components.
Classification: Concept
67) With respect to the types of information systems used in organizations, an automated system
for analyzing bank loan applications is an example of a(n) ________ system.
A) geographic information
B) electronic commerce
C) social software
D) visualization
E) intelligent
Difficulty: Easy
Learning Obj.: 1.3: Explain what an information system is, contrasting its data, technology,
people, and organizational components.
Classification: Concept
23
68) With respect to types of information systems used in organizations, an inventory
management and planning system is an example of a(n) ________ system.
A) geographic planning
B) management information
C) electronic commerce
D) virtualization
E) social software
Difficulty: Easy
Learning Obj.: 1.3: Explain what an information system is, contrasting its data, technology,
people, and organizational components.
Classification: Concept
69) With respect to the types of information systems used in organizations, an Online Analytical
Processing (OLAP) system is an example of a(n) ________ system.
A) business intelligence system
B) geographic information
C) electronic commerce
D) office automation
E) social software and collaboration
Difficulty: Easy
Learning Obj.: 1.3: Explain what an information system is, contrasting its data, technology,
people, and organizational components.
Classification: Concept
70) With respect to the types of information systems used in organizations, a product demand
forecasting system is an example of a(n) ________ system.
A) visualization
B) geographic information
C) decision support
D) social software
E) electronic commerce
Difficulty: Easy
Learning Obj.: 1.3: Explain what an information system is, contrasting its data, technology,
people, and organizational components.
Classification: Concept
24
71) With respect to the types of information systems used in organizations, sales force
automation is an example of a(n) ________ system.
A) customer relationship management
B) electronic commerce
C) geographic information
D) supply chain management
E) data mining and visualization
Difficulty: Easy
Learning Obj.: 1.3: Explain what an information system is, contrasting its data, technology,
people, and organizational components.
Classification: Concept
72) With respect to the types of information systems used in organizations, financial, operations,
and human resource management is an example of a(n) ________ system.
A) social software
B) data mining and visualization
C) geographic information
D) enterprise resource planning
E) electronic commerce
Difficulty: Easy
Learning Obj.: 1.3: Explain what an information system is, contrasting its data, technology,
people, and organizational components.
Classification: Concept
73) Software refers to a group of two or more computer systems linked together with
communications equipment.
Difficulty: Easy
Learning Obj.: 1.3: Explain what an information system is, contrasting its data, technology,
people, and organizational components.
Classification: Concept
74) Knowledge is the ability to understand information, form opinions, and make decisions or
predictions based on the information.
Difficulty: Easy
Learning Obj.: 1.3: Explain what an information system is, contrasting its data, technology,
people, and organizational components.
Classification: Concept
25
75) An information system is a combination of hardware, software, and telecommunications
networks that people build and use to collect, create, and distribute data.
Difficulty: Easy
Learning Obj.: 1.3: Explain what an information system is, contrasting its data, technology,
people, and organizational components.
Classification: Concept
76) The technical area of competency of an IS professional is the most easy to maintain in the
digital world because of the huge popularity of individual technologies.
Difficulty: Easy
Learning Obj.: 1.3: Explain what an information system is, contrasting its data, technology,
people, and organizational components.
Classification: Concept
77) Transaction processing systems (TPS) are used by a narrow range of organizations only to
process customer transactions more efficiently.
Difficulty: Easy
Learning Obj.: 1.3: Explain what an information system is, contrasting its data, technology,
people, and organizational components.
Classification: Concept
78) The purpose of a knowledge management system is to create, store, analyze, and manage
spatial data.
Difficulty: Easy
Learning Obj.: 1.3: Explain what an information system is, contrasting its data, technology,
people, and organizational components.
Classification: Concept
79) Office automation systems such as Microsoft Office and the OpenOffice.org Productivity
Suite provide word processing, spreadsheet, and other personal productivity tools, enabling
knowledge workers to accomplish their tasks.
Difficulty: Easy
Learning Obj.: 1.3: Explain what an information system is, contrasting its data, technology,
people, and organizational components.
Classification: Concept
26
80) IS personnel with service mentality put up roadblocks to customers’ new systems ideas and
give reasons that the new ideas cannot, or will not, work.
Difficulty: Easy
Learning Obj.: 1.3: Explain what an information system is, contrasting its data, technology,
people, and organizational components.
Classification: Concept
81) IS personnel with service mentality believe that the customers own the technology and the
information and that the technology and information are there for the customers, not for the
systems personnel.
Difficulty: Easy
Learning Obj.: 1.3: Explain what an information system is, contrasting its data, technology,
people, and organizational components.
Classification: Concept
82) Define data-the most basic element of an information system. Give an example.
Difficulty: Moderate
Learning Obj.: 1.3: Explain what an information system is, contrasting its data, technology,
people, and organizational components.
Classification: Concept
27
83) Describe the technical, business, and systems competencies that IS personnel should possess.
Difficulty: Moderate
Learning Obj.: 1.3: Explain what an information system is, contrasting its data, technology,
people, and organizational components.
Classification: Concept
84) Briefly describe transaction processing systems.
Difficulty: Moderate
Learning Obj.: 1.3: Explain what an information system is, contrasting its data, technology,
people, and organizational components.
Classification: Concept
28