Beebe/Beebe/Ivy Communication: Principles for a Lifetime, 6e Test Bank
TB_Q8.34 Kevin had a problem with his roommate’s late night habit of watching
TV when Kevin was trying to sleep. In discussing the problem, Kevin told his
roommate that he could either stop watching TV late at night or he could move
out. How would you describe Justin’s conflict management style?
a.
Nonconfrontational
b.
Confrontational
c.
Passive
d.
Cooperative
Answer: b
Learning Objective: LO 8.5 Summarize the definition and seven types of interpersonal
conflict; key characteristics of nonconfrontational, confrontational, and cooperative styles
of conflict management; and ways in which people can cooperate in conflict situations by
managing their emotions, managing information, managing goals, and managing the
problem.
Topic: Managing Interpersonal Conflict
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q8.35 Karl wants to make sure he knows exactly why Rob is upset with him.
During their discussion, Kevin gave his full attention to Rob and then he
responded after he heard everything Rob had to say. What aspect of managing
information is Karl demonstrating?
Use effective listening skills
Use self-talk
Identify everyone’s goals
Define the problem
Answer: a
Learning Objective: LO 8.5 Summarize the definition and seven types of interpersonal
conflict; key characteristics of nonconfrontational, confrontational, and cooperative styles
of conflict management; and ways in which people can cooperate in conflict situations by
managing their emotions, managing information, managing goals, and managing the
problem.
Topic: Managing Interpersonal Conflict
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q8.36 In order to manage your emotions in a conflict situation, it would be
helpful to do which of the following?
a.
Immediately confront the other person so the anger doesn’t fester.
b.
Don’t prepare what you will say so your message will be genuine.
c.
Use self-talk to calm your emotions.
d.
Stand over the other person to communicate that you’re in control.
Answer: c
Learning Objective: LO 8.5 Summarize the definition and seven types of interpersonal
conflict; key characteristics of nonconfrontational, confrontational, and cooperative styles
of conflict management; and ways in which people can cooperate in conflict situations by
managing their emotions, managing information, managing goals, and managing the
problem.
Topic: Managing Interpersonal Conflict
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q8.37 Which of the following is an appropriate example of “owning” your
feelings by using an “I” message?
a.
“You make me so angry when you assume I don’t understand anything!”
b.
“I feel unappreciated when you do not respond to my questions.”
c.
“You’re a jerk! Everyone says so.”
d.
“This discussion is giving me a headache!”
Answer: b
Learning Objective: LO 8.5 Summarize the definition and seven types of interpersonal
conflict; key characteristics of nonconfrontational, confrontational, and cooperative styles
of conflict management; and ways in which people can cooperate in conflict situations by
managing their emotions, managing information, managing goals, and managing the
problem.
Topic: Managing Interpersonal Conflict
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q8.38 Olga is discussing her work schedule with her supervisor. She is not
happy with her assignment and tells her supervisor, “You assign the best training
dates to the people in your work group.” Based on Olga’s comment, what
does your book recommend so she could be more effective at managing this
conflict?
Check her understanding of the supervisor’s message
Own her statements by using descriptive language
Use self-talk
Discuss the pros and cons of the solution.
Answer: b
Learning Objective: LO 8.5 Summarize the definition and seven types of interpersonal
conflict; key characteristics of nonconfrontational, confrontational, and cooperative styles
of conflict management; and ways in which people can cooperate in conflict situations by
managing their emotions, managing information, managing goals, and managing the
problem.
Topic: Managing Interpersonal Conflict
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q8.39 The first step a person should take when managing the problem is to
_____.
a.
discuss the pros and cons of each possible solution
b.
identify where goals overlap
c.
define the problem before trying to solve it
d.
clearly describe the conflict-producing events
Answer: c
Learning Objective: LO 8.5 Summarize the definition and seven types of interpersonal
conflict; key characteristics of nonconfrontational, confrontational, and cooperative styles
of conflict management; and ways in which people can cooperate in conflict situations by
managing their emotions, managing information, managing goals, and managing the
problem.
Topic: Managing Interpersonal Conflict
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q8.40 Lara has just started a new job and is feeling somewhat anxious. She can
reduce her uncertainty by which passive method?
a.
Perception checking with her colleagues
b.
Observing her surroundings and how people interact on the job
c.
Asking her coworkers for information
d.
Asking her supervisor for information
Answer: b
Learning Objective: LO 8.1 Explain how the five Communication Principles
for a Lifetime apply to interpersonal communication among friends, family
members, and colleagues.
Topic: The Importance of Relationships: Friends, Family, and Colleagues
Difficulty Level: Moderate
Skill Level: Understand the Concepts
8.2 True/False
TB_Q8.41 Friendships are extremely important in old age.
Answer: true
Learning Objective: LO 8.1 Explain how the five Communication Principles for a Lifetime
apply to interpersonal communication among friends, family members, and colleagues.
Topic: The Importance of Relationships: Friends, Family, and Colleagues
Difficulty Level: Easy
Skill Level: Remember the Facts
TB_Q8.42 The common family today is composed of two parents with the father as
the breadwinner and the mother as the stay–at-home homemaker.
Answer: false
Learning Objective: LO 8.1 Explain how the five Communication Principles for a Lifetime
apply to interpersonal communication among friends, family members, and colleagues.
Topic: The Importance of Relationships: Friends, Family, and Colleagues
Difficulty Level: Easy
Skill Level: Remember the Facts
TB_Q8.43 According to Virginia Satir, one of the characteristics of a healthy family
is that the family’s links to society are open.
Answer: false
Learning Objective: LO 8.1 Explain how the five Communication Principles for a Lifetime
apply to interpersonal communication among friends, family members, and colleagues.
Topic: The Importance of Relationships: Friends, Family, and Colleagues
Difficulty Level: Easy
Skill Level: Remember the Facts
TB_Q8.44 When partners define their lives less as a couple and more as
individuals, they are in the stagnation stage of relational de-escalation.
Answer: false
Learning Objective: LO 8.2 Identify and describe the stages of relational escalation and
de-escalation.
Topic: Stages of Relationship Development
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q8.45 The individualization stage is a part of relational escalation.
Answer: false
Learning Objective: LO 8.2 Identify and describe the stages of relational escalation and
de-escalation.
Topic: Stages of Relationship Development
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q8.46 The importance of the post-interaction stage is in the lasting impact the
relationship has on one’s self.
Answer: true
Learning Objective: LO 8.2 Identify and describe the stages of relational escalation and
de-escalation.
Topic: Stages of Relationship Development
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q8.47 “Grave dressing” describes the story we offer to others as to why a
relationship ended.
Answer: true
Learning Objective: LO 8.2 Identify and describe the stages of relational escalation and
de-escalation.
Topic: Stages of Relationship Development
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q8.48 A dialectical perspective suggests that relationship issues are better
understood in terms of push-pull dynamics.
Answer: true
Learning Objective: LO 8.4 Discuss relational dialectics and three primary tensions in
relationships.
Topic: Tensions in Relationships: The Dialectical Perspective
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q8.49 Dialectics help us to understand the messy, oftentimes illogical nature
of interpersonal relationships.
Answer: true
Learning Objective: LO 8.4 Discuss relational dialectics and three primary tensions in
relationships.
Topic: Tensions in Relationships: The Dialectical Perspective
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q8.50 The predictability vs. novelty dialectic refers to the tension of giving up
and alternately, maintaining our privacy.
Answer: false
Learning Objective: LO 8.4 Discuss relational dialectics and three primary tensions in
relationships.
Topic: Tensions in Relationships: The Dialectical Perspective
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q8.51 In a destructive conflict, each combatant views his or her differences
from a lose-lose perspective.
Answer: false
Learning Objective: LO 8.5 Summarize the definition and seven types of interpersonal
conflict; key characteristics of nonconfrontational, confrontational, and cooperative styles
of conflict management; and ways in which people can cooperate in conflict situations by
managing their emotions, managing information, managing goals, and managing the
problem.
Topic: Managing Interpersonal Conflict
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q8.52 Emma and Aaron argued about money a few weeks ago and then they
began arguing about Aaron drinking too much on weekdays. This is an example of
a serial argument.
Answer: false
Learning Objective: LO 8.5 Summarize the definition and seven types of interpersonal
conflict; key characteristics of nonconfrontational, confrontational, and cooperative styles
of conflict management; and ways in which people can cooperate in conflict situations by
managing their emotions, managing information, managing goals, and managing the
problem.
Topic: Managing Interpersonal Conflict
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q8.53 Simple conflict occurs when conflict gets personal, such that people
attack each other’s self-esteem.
Answer: false
Learning Objective: LO 8.5 Summarize the definition and seven types of interpersonal
conflict; key characteristics of nonconfrontational, confrontational, and cooperative styles
of conflict management; and ways in which people can cooperate in conflict situations by
managing their emotions, managing information, managing goals, and managing the
problem.
Topic: Managing Interpersonal Conflict
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q8.54 A basic lack of understanding can lead to pseudoconflict.
Answer: true
Learning Objective: LO 8.5 Summarize the definition and seven types of interpersonal
conflict; key characteristics of nonconfrontational, confrontational, and cooperative styles
of conflict management; and ways in which people can cooperate in conflict situations by
managing their emotions, managing information, managing goals, and managing the
problem.
Topic: Managing Interpersonal Conflict
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q8.55 One of the six hallmarks of constructive conflict identified by Wilmot
and Hocker is that people change.
Answer: true
Learning Objective: LO 8.5 Summarize the definition and seven types of interpersonal
conflict; key characteristics of nonconfrontational, confrontational, and cooperative styles
of conflict management; and ways in which people can cooperate in conflict situations by
managing their emotions, managing information, managing goals, and managing the
problem.
Topic: Managing Interpersonal Conflict
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q8.56 An assertive message takes your listener’s feelings and rights into
account as well as your own.
Answer: true
Learning Objective: LO 8.5 Summarize the definition and seven types of interpersonal
conflict; key characteristics of nonconfrontational, confrontational, and cooperative styles
of conflict management; and ways in which people can cooperate in conflict situations by
managing their emotions, managing information, managing goals, and managing the
problem.
Topic: Managing Interpersonal Conflict
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q8.57 According to your book, aggressive messages frequently accomplish
what the speaker intended.
Answer: false
Learning Objective: LO 8.5 Summarize the definition and seven types of interpersonal
conflict; key characteristics of nonconfrontational, confrontational, and cooperative styles
of conflict management; and ways in which people can cooperate in conflict situations by
managing their emotions, managing information, managing goals, and managing the
problem.
Topic: Managing Interpersonal Conflict
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q8.58 People who exhibit a nonconfrontational style in responding to conflict
during problem-solving discussions are perceived to be incompetent.
Answer: true
Learning Objective: LO 8.5 Summarize the definition and seven types of interpersonal
conflict; key characteristics of nonconfrontational, confrontational, and cooperative styles
of conflict management; and ways in which people can cooperate in conflict situations by
managing their emotions, managing information, managing goals, and managing the
problem.
Topic: Managing Interpersonal Conflict
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q8.59 People who have a win-win approach to conflict, and always seek to
win, have a confrontational style of conflict management.
Answer: false
Learning Objective: LO 8.5 Summarize the definition and seven types of interpersonal
conflict; key characteristics of nonconfrontational, confrontational, and cooperative styles
of conflict management; and ways in which people can cooperate in conflict situations by
managing their emotions, managing information, managing goals, and managing the
problem.
Topic: Managing Interpersonal Conflict
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q8.60 Separating the people from the problem is one type of
nonconfrontational strategy.
Answer: false
Learning Objective: LO 8.5 Summarize the definition and seven types of interpersonal
conflict; key characteristics of nonconfrontational, confrontational, and cooperative styles
of conflict management; and ways in which people can cooperate in conflict situations by
managing their emotions, managing information, managing goals, and managing the
problem.
Topic: Managing Interpersonal Conflict
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q8.61 Managing conflict means preventing it from occurring.
Answer: false
Learning Objective: LO 8.5 Summarize the definition and seven types of interpersonal
conflict; key characteristics of nonconfrontational, confrontational, and cooperative styles
of conflict management; and ways in which people can cooperate in conflict situations by
managing their emotions, managing information, managing goals, and managing the
problem.
Topic: Managing Interpersonal Conflict
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q8.62 Using “I” statements tends to result in defensiveness on the part of
other people.
Answer: false
Learning Objective: LO 8.5 Summarize the definition and seven types of interpersonal
conflict; key characteristics of nonconfrontational, confrontational, and cooperative styles
of conflict management; and ways in which people can cooperate in conflict situations by
managing their emotions, managing information, managing goals, and managing the
problem.
Topic: Managing Interpersonal Conflict
Difficulty Level: Moderate
Skill Level: Understand the Concepts
Beebe/Beebe/Ivy Communication: Principles for a Lifetime, 6e Test Bank
8.3 Short Answer
TB_Q8.63 Identify and briefly describe each of the stages of relational escalation.
Answer: (1) In the pre-interaction stage you observe a person or talk to others about the
person without having direct interaction. (2) In the initiation stage, participants ask one
another questions to determine what they have in common. (3) In the exploration stage,
partners will disclose more in-depth information about themselves, but physical contact
and time spent together is still limited. (4) In the intensification stage, partners will begin
to depend on one another for self-confirmation, and they will begin to spend a great deal
more time together, have a more intimate physical distance, and personalize their
language. (5) In the intimacy stage, partners provide the primary confirmation of self-
concept, communication is highly personalized and synchronized, and there may be a
formal declaration of their commitment such as a wedding.
Learning Objective: LO 8.2 Identify and describe the stages of relational escalation and
de-escalation.
Topic: Stages of Relationship Development
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q8.64 Briefly explain relational dialectics.
Answer: Relational dialectics help us to understand the push-pull nature of tensions in
relationships. Although tensions can occur in all sorts of relationships—among family
members, between coworkers, within friendships—they’re arguably most revealing in
romantic relationships. Dialectics help us understand the messy, often illogical nature of
interpersonal relationships.
Learning Objective: LO 8.4 Discuss relational dialectics and three primary tensions in
relationships.
Topic: Tensions in Relationships: The Dialectical Perspective
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q8.65 Briefly explain the predictability vs. novelty relational dialectic.
Answer: The predictability vs. novelty relational dialect deals with the idea that while
people are drawn to stability and consistency in a relationship, they are also drawn to
excitement and unpredictability. Over time, people may have more difficulty accepting
each other as they are.
Learning Objective: LO 8.4 Discuss relational dialectics and three primary tensions in
relationships.
Topic: Tensions in Relationships: The Dialectical Perspective
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q8.66 Briefly explain the openness vs. closedness relational dialectic.
Answer: The openness vs. closedness relational dialectic deals with how open we wish
to be (or are comfortable being) and our need for privacy. Relational partners may be
dramatically different on this count, in which case they would need to be proactive and
work to manage this tension.
Learning Objective: LO 8.4 Discuss relational dialectics and three primary tensions in
relationships.
Topic: Tensions in Relationships: The Dialectical Perspective
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q8.67 Define pseudoconflict.