Beebe/Beebe/Ivy Communication: Principles for a Lifetime, 6e Test Bank
Skill Level: Understand the Concepts
TB_Q5.41 David sees Joe and says, “Hey, Joe. I just don’t know what to do. I’ve got a
term paper in Johnson’s class, a group project in marketing, my boss wants me to work
overtime this week, and now Mary is after me to go visit her parents over the weekend.”
Which of the following would be an appropriate paraphrase of content to David’s
statement?
a.
Well, obviously, you’ve got to decide on your priorities.
b.
So, what are you going to do?
c.
Mary wants you to meet her parents?
d.
You sound like you have a lot of demands on your time, Dave.
Answer: d
Learning Objective: LO 5.6 Identify and use appropriate responding skills.
Topic: Improving Your Responding Skills
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q5.42 Restating in your own words what you think the other person is saying is
called_____.
a.
communication triage
b.
receiver apprehension
c.
a meta-message
d.
paraphrasing
Answer: d
Learning Objective: LO 5.6 Identify and use appropriate responding skills.
Topic: Improving Your Responding Skills
Difficulty Level: Easy
Skill Level: Remember the Facts
TB_Q5.43 You provide _____ support to someone when you listen with sensitivity and
empathy and then follow up with messages of comfort or confirmation. This lets a
person know that he or she is valued.
a.
paralingual
b.
nonverbal
c.
physiological
d.
social
Answer: d
Learning Objective: LO 5.6 Identify and use appropriate responding skills.
Topic: Improving Your Responding Skills
Difficulty Level: Moderate
Skill Level: Understand the Concepts
5.2 True/False
TB_Q5.44 People spend more time speaking than listening.
Answer: false
Learning Objective: LO 5.1 Explain the principle of listening and responding thoughtfully to
others.
Topic: The Importance of Listening and Responding Skills
Difficulty Level: Easy
Skill Level: Remember the Facts
TB_Q5.45 Listening is the physiological process of decoding sounds.
Answer: false
Learning Objective: LO 5.1 Explain the principle of listening and responding thoughtfully to
others.
Topic: The Introduction prior to: The Importance of Listening and Responding Skills
Difficulty Level: Easy
Skill Level: Remember the Facts
TB_Q5.46 The selecting activity in the listening process is a matter of sorting through all
the sounds that reach your ears.
Answer: true
Learning Objective: LO 5.2 Identify the elements of the listening process.
Topic: How We Listen
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q5.47 Attending to a message means to focus briefly on a part of a particular
message.
Answer: false
Learning Objective: LO 5.2 Identify the elements of the listening process.
Topic: How We Listen
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q5.48 Attending occurs when we relate what we hear or see to our knowledge.
Answer: false
Learning Objective: LO 5.2 Identify the elements of the listening process.
Topic: How We Listen
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q5.49 When we assign meaning to a message, we are in a stage of the listening
process called understanding.
Answer: true
Learning Objective: LO 5.2 Identify the elements of the listening process.
Topic: How We Listen
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q5.50 In the listening process, remembering and understanding are essentially the
same process.
Answer: false
Learning Objective: LO 5.2 Identify the elements of the listening process.
Topic: How We Listen
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q5.51 Responding to messages is considered to be part of the listening process.
Answer: true
Learning Objective: LO 5.2 Identify the elements of the listening process.
Topic: How We Listen
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q5.52 Analytical listeners like to hear the facts before reaching a conclusion.
Answer: true
Learning Objective: LO 5.3 Describe four listening styles.
Topic: Listening Styles
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q5.53 Second guessing is typically associated with relational listeners.
Answer: false
Learning Objective: LO 5.3 Describe four listening styles.
Topic: Listening Styles
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q5.54 Studies show that most people have the capacity to process information four
to ten times faster than the rate at which most people speak.
Answer: true
Learning Objective: LO 5.4 Identify and describe barriers that keep people from listening well.
Topic: Listening Barriers
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q5.55 Communication triage is the process of determining what information we are
receiving is urgent and what information is not urgent.
Answer: true
Learning Objective: LO 5.4 Identify and describe barriers that keep people from listening well.
Topic: Listening Barriers
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q5.56 Receiver apprehension is being fearful of the misinterpretations that your
listener will make when they decode your message.
Answer: false
Learning Objective: LO 5.4 Identify and describe barriers that keep people from listening well.
Topic: Listening Barriers
Difficulty Level: Easy
Skill Level: Remember the Facts
TB_Q5.57 Multitasking can be a barrier to effective listening.
Answer: true
Learning Objective: LO 5.4 Identify and describe barriers that keep people from listening well.
Topic: Listening Barriers
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q5.58 Observing nonverbal behaviors is an important part of listening.
Answer: true
Learning Objective: LO 5.5 Identify and use strategies that can improve your listening skills.
Topic: Improving Your Listening Skills
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q5.59 You should put your own thoughts aside during the preinteraction phase of
listening.
Answer: true
Learning Objective: LO 5.5 Identify and use strategies that can improve your listening skills.
Topic: Improving Your Listening Skills
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q5.60 Listening to evaluate includes assessing the validity and reliability of the
information one hears.
Answer: true
Learning Objective: LO 5.5 Identify and use strategies that can improve your listening skills.
Topic: Improving Your Listening Skills
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q5.61 When we listen actively, we not only focus on what is being said, we maintain
a good deal of direct eye contact.
Answer: true
Learning Objective: LO 5.5 Identify and use strategies that can improve your listening skills.
Topic: Improving Your Listening Skills
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q5.62 According to the textbook, it is up to the speaker to tell the listener what his or
her listening goals should be.
Answer: False
Learning Objective: LO 5.5 Identify and use strategies that can improve your listening skills.
Topic: Improving Your Listening Skills
Difficulty Level: Easy
Skill Level: Remember the Facts
TB_Q5.63 One of the four primary listening goals is to listen to enjoy.
Answer: true
Learning Objective: LO 5.5 Identify and use strategies that can improve your listening skills.
Topic: Improving Your Listening Skills
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q5.64 Listening skills can be improved by linking the message details with the major
idea of the message.
Answer: true
Learning Objective: LO 5.5 Identify and use strategies that can improve your listening skills.
Topic: Improving Your Listening Skills
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q5.65 Asking appropriate questions is one of the methods given for listening with
empathy.
Answer: true
Learning Objective: LO 5.6 Identify and use appropriate responding skills.
Topic: Improving Your Responding Skills
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q5.66 Paraphrasing means repeating back to the other person exactly what they
said word for word.
Answer: false
Learning Objective: LO 5.6 Identify and use appropriate responding skills.
Topic: Improving Your Responding Skills
Difficulty Level: Moderate
Skill Level: Understand the Concept
5.3 Short Answer
TB_Q5.67 Briefly describe some differences between listening and hearing.
Answer: Hearing is an automatic, physiological process that requires little conscious effort on
the part of the receiver. Hearing something does not mean you have listened to it. Listening is a
more active process that involves making sense of what we hear. This essential skill involves
five activities: selecting, attending, understanding, remembering, and responding.
Learning Objective: LO 5.2 Identify the elements of the listening process.
Topic: How We Listen
Difficulty Level: Moderate
Skill Level: Apply What You Know
TB_Q5.68 List and briefly define the five activities of listening as discussed in your
book.
Answer: (1) Selecting is sorting through the available information in the environment. (2)
Attending is focusing on a specific message, whether for a short time or a longer duration. (3)
Understanding is interpreting or making sense of the message you have received, which
includes relating it to what you already know. (4) Remembering information is recalling it. (5)
Responding involves communicating with the other person to let them know you understand
their message, and may be either verbal or nonverbal.
Learning Objective: LO 5.2 Identify the elements of the listening process.
Topic: How We Listen
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q5.69 Discuss the three antidotes for self-focus suggested in your book.
Answer: Become aware of the problem by noting when you are drifting off rather than paying
attention to the speaker. Concentrate on the message even if you feel that it is boring. Become
actively involved in the communication process by taking notes, giving feedback, and writing
down words and phrases you don’t understand.
Learning Objective: LO 5.2 Identify the elements of the listening process.
Topic: How We Listen
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q5.70 Discuss some strategies for dealing with emotional noise.
Answer: Emotional noise is a self barrier occurring when emotional arousal from words,
phrases, or differences in cultural background interferes with communication effectiveness.
When communicating with someone who is emotionally distraught you should remain calm and
focused and try simply to communicate your interest in the other person. Other suggestions are
to take a deep breath to calm yourself and incorporate self-talk by telling yourself you won’t get
angry.
Learning Objective: LO 5.4 Identify and describe barriers that keep people from listening well.
Topic: Listening Barriers
Difficulty Level: Moderate
TB_Q5.71 Briefly explain the concept of anticipatory communication.
Answer: Chinese culture places a great deal of emphasis on the listener. Infinite interpretation
is one of the main principles of Chinese communication. It is understood by both speaker and
listener that the listener can make infinite interpretations of what has been said. Anticipatory
communication is a related concept that is common in Japan. Instead of the speaker having to
tell or ask explicitly for what he or she wants, listeners guess and accommodate his or her
needs, sparing him or her the embarrassment that could arise if the verbally expressed request
could not be met.
Learning Objective: LO 5.4 Identify and describe barriers that keep people from listening well.
Topic: Listening Barriers
Difficulty Level: Moderate
Skill Level: Apply What You Know
TB_Q5.72 Discuss how the barrier of time can impact effective listening.
Answer: Some people are morning people and some are more effective later in the day.
Morning people can be more effective listeners earlier in the day, while people who are not
morning people may not be as effective early in the day. Thus, it is recommended that
important listening be geared to the time of day each listener is more comfortable. If it’s not
possible to change the time of listening, listeners can increase their awareness of when they
will need to listen with greater concentration. Daily activities, such as work, can also cause
timing issues. When you are busy, it might be tempting to try to communicate with a person
while you are doing something else, which means you are not giving them your full attention.
Learning Objective: LO 5.4 Identify and describe barriers that keep people from listening well.
Topic: Listening Barriers
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q5.73 Briefly discuss social decentering.
Answer: Social decentering involves stepping away from our own thoughts and attempting to
experience the thoughts of another. Decentering is part of the principle of self-awareness. We
must recognize that our own thoughts can keep us from focusing on the other person’s
message.
Learning Objective: LO 5.5 Identify and use strategies that can improve your listening skills.
Topic: Improving Your Listening Skills
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q5.74 What are the four categories of listening goals? Give an example of each.
Answer: (1) Listening to enjoy: listening to a comedian, enjoying a play or a movie, talking with
friends for fun. (2) Listening to learn: taking notes in a lecture, listening to directions, listening to
learn a new skill. (3) Listening to evaluate: being a critical listener, learning to distinguish
between fact and inference, and judge the reliability and validity of information. Examples
include listening to a sales pitch and listening to a persuasive speech. (4) Listening to
empathize. Listening to a friend or coworker who has a problem.
Learning Objective: LO 5.5 Identify and use strategies that can improve your listening skills.
Topic: Improving Your Listening Skills
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q5.75 Summarize three differences between the masculine and feminine listening
styles discussed in your book.