Beebe/Beebe/Ivy Communication: Principles for a Lifetime, 6e Test Bank
Test Bank Chapter 5: Listening and Responding
5.1 Multiple Choice
TB_Q5.01 Americans spend approximately 90% of their day communicating, and of that 90%
what percent of the time do they spend listening?
a.
15%
b.
25%
c.
45%
d.
55%
Answer: d
Learning Objective: LO 5.1 Explain the principle of listening and responding thoughtfully to others.
Topic: The Introduction prior to: The Importance of Listening and Responding Skills
Difficulty Level: Easy
Skill Level: Remember the Facts
TB_Q5.02 Hearing is a ____ process.
a.
sociophysical
b.
psychological
c.
psychosocial
d.
physiological
Answer: d
Learning Objective: LO 5.2 Identify the elements of the listening process.
Topic: How We Listen
Difficulty Level: Easy
Skill Level: Remember the Facts
TB_Q5.03 Listening involves the processes of:
a.
being aware, rejecting, decoding, remembering, reacting.
b.
selecting, attending, understanding, remembering, responding.
c.
selecting, acknowledging, comprehending.
d.
attending, sorting, interpreting, filtering, rehearsing.
Answer: b
Learning Objective: LO 5.2 Identify the elements of the listening process.
Topic: How We Listen
Difficulty Level: Easy
Skill Level: Remember the Facts
TB_Q5.04 Which of the following most accurately depicts the relationship between hearing
and listening?
a.
Hearing and listening are the same thing.
b.
Listening is a physiological process; hearing is a conceptual activity.
c.
Hearing is a physiological process; listening is the process to make sense of what we hear.
d.
Listening and hearing are both passive activities.
Answer: c
Learning Objective: LO 5.2 Identify the elements of the listening process.
Topic: How We Listen
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q5.05 Even though the room was very noisy, Collette focused on what the teacher was
saying. Which stage of listening is Collette demonstrating?
a.
Selecting
b.
Attending
c.
Understanding
d.
Responding
Answer: a
Learning Objective: LO 5.2 Identify the elements of the listening process.
Topic: How We Listen
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q5.06 The stage of listening in which we maintain a sustained focus on a particular
sound or message is _____.
a.
selecting
b.
recalling
c.
decoding
d.
attending
Answer: d
Learning Objective: LO 5.2 Identify the elements of the listening process.
Topic: How We Listen
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q5.07 As Juan sat in his biology lab, the lab instructor was droning on about the
techniques of vivisection. Rather than listen to the instructor, Juan kept thinking about the
concert he was going to on the weekend. Which of the following stages of listening is Juan
having the most trouble with?
a.
Selecting
b.
Attending
c.
Remembering
d.
Responding
Answer: b
Learning Objective: LO 5.2 Identify the elements of the listening process.
Topic: How We Listen
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q5.08 Karl felt lost in his astrophysics class. Although he wrote down everything his
instructor said, the terminology was totally new to him. None of the concepts related to
anything he had ever experienced before. In addition, much of the instruction was based on
equations and symbols that he didn’t recognize. Which listening stage is Karl having
trouble with?
a.
Selecting
b.
Attending
c.
Understanding
d.
Responding
Answer: c
Learning Objective: LO 5.2 Identify the elements of the listening process.
Topic: How We Listen
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q5.09 Which stage of listening involves making sense out of what you hear by relating
it to your past experiences and knowledge?
a.
Selecting
b.
Attending
c.
Understanding
d.
Responding
Answer: c
Learning Objective: LO 5.2 Identify the elements of the listening process.
Topic: How We Listen
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q5.10 Brian told Pete that he could not recall the date of the upcoming exam. Brian is
not using the last part of the listening process, which is called _____.
a.
remembering
b.
selecting
c.
attending
d.
understanding
Answer: a
Learning Objective: LO 5.2 Identify the elements of the listening process.
Topic: How We Listen
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q5.11 Timothy was watching a news program on the television when Emily entered the
room and announced that dinner was ready. Timothy continued to watch the program,
saying nothing to Emily. In this case, Timothy failed to_____.
a.
respond
b.
recall
c.
understand
d.
attend
Answer: a
Learning Objective: LO 5.2 Identify the elements of the listening process.
Topic: How We Listen
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q5.12 Keri really enjoys talking with people, learning how they feel about a topic, and
sharing personal information. How would you describe Keri’s listening style?
a.
Critical listening
b.
Task-oriented
c.
Relational listening
d.
Analytical listening
Answer: c
Learning Objective: LO 5.3 Describe four listening styles.
Topic: Listening Styles
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q5.13 Don was working on his new job. When asking his boss for information, he
noticed his boss’s answers tended to ramble on and this made Don second guess what
his boss was saying. This frustrated Don when all he wanted was information. Don’s
listening style would be described as _____.
a.
Critical listening
b.
Task-oriented
c.
Relational listening
d.
Analytical listening
Answer: b
Learning Objective: LO 5.3 Describe four listening styles.
Topic: Listening Styles
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q5.14 Rather than listen to what her mother was saying, Carson was more interested
in thinking about the new video game his friend had told him about at school. This is an
example of which of the following barriers to listening?
a.
Self-focus
b.
Emotional noise
c.
Criticism
d.
Processing rate
Answer: a
Learning Objective: LO 5.4 Identify and describe barriers that keep people from listening well.
Topic: Listening Barriers
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q5.15 Which of the following is a useful strategy for combating self-focus?
a.
Attend only to messages that you will find interesting.
b.
Focus on your agenda in the listening situation.
c.
Concentrate and stay focused on the message.
d.
Listen intently without giving feedback.
Answer: c
Learning Objective: LO 5.4 Identify and describe barriers that keep people from listening well.
Topic: Listening Barriers
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q5.16 On his way to class, Isaac overheard his professor in the hallway discussing
those “radical Bible thumpers” with a fellow professor. Isaac felt a personal sting and just
couldn’t get the sound of that phrase out of his mind. Later, while in the professor’s class,
he found that he was taking poor notes and really didn’t understand the lecture for that
day. Which of the following best describes the cause of Isaac’s failure to listen in class?
a.
Self-focus
b.
Emotional noise
c.
Information overload
d.
Environmental noise
Answer: b
Learning Objective: LO 5.4 Identify and describe barriers that keep people from listening well.
Topic: Listening Barriers
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q5.17 Which of the following is a recommended strategy for dealing with emotional
noise?
a.
Focus primarily on the speaker’s emotions.
b.
Avoid expressing your emotions.
c.
Use self-talk to manage your emotions.
d.
Immediately respond to the listener with your own emotional response.
Answer: c
Learning Objective: LO 5.4 Identify and describe barriers that keep people from listening well.
Topic: Listening Barriers
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q5.18 Information processing rate can be a barrier to listening because
a.
people are normally capable of processing information faster than most speakers speak.
b.
people are hardly ever capable of processing information as fast as most speakers speak.
c.
there is such a wide variety of processing abilities among people that no matter how fast or
slow you speak, it will not be appropriate.
d.
recent research shows that there is little connection between speaker rate and listening
effectiveness.
Answer: a
Learning Objective: LO 5.4 Identify and describe barriers that keep people from listening well.
Topic: Listening Barriers
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q5.19 Which of the following is NOT one of the listening barriers associated with
information-processing?
a.
Positive silence
b.
Processing rate
c.
Information overload
d.
Receiver apprehension
Answer: a
Learning Objective: LO 5.4 Identify and describe barriers that keep people from listening well.
Topic: Listening Barriers
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q5.20 What is a recommendation found in the text for dealing with information
overload?
a.
Determine what information is urgent or not and attend to what is most urgent.
b.
Become actively involved by asking questions.
c.
Focus on the speaker’s visual aids, usually vital information is summarized in the visual aids.
d.
Write down everything the speaker is saying, so you can review it later.
Answer: a
Learning Objective: LO 5.4 Identify and describe barriers that keep people from listening well.
Topic: Listening Barriers
Difficulty Level: Easy
Skill Level: Remember the Facts
TB_Q5.21 Our ability to process information is at _____ words per minute while the rate at
which information is spoken is 125 words per minute.
a.
200–400
b.
600–800
c.
40–90
d.
10–30
Answer: b
Learning Objective: LO 5.4 Identify and describe barriers that keep people from listening well.
Topic: Listening Barriers
Difficulty Level: Easy
Skill Level: Remember the Facts
TB_Q5.22 The fear of misunderstanding or misrepresenting messages spoken by other
people is part of _____.
a.
communication triage
b.
emotional noise
c.
receiver apprehension
d.
social decentering
Answer: c
Learning Objective: LO 5.4 Identify and describe barriers that keep people from listening well.
Topic: Listening Barriers
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q5.23 Max is attempting to listen to his friend on the phone while watching a baseball
game on television. This example illustrates the information-processing barrier of _____.
a.
receiver apprehension
b.
shifting attention
c.
processing rate
d.
information overload
Answer: b
Learning Objective: LO 5.4 Identify and describe barriers that keep people from listening well.
Topic: Listening Barriers
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q5.24 Karen expresses to her husband that she is frustrated by his lack of help with
household chores. However, he does not seem to be listening because he has just
returned home from work and is exhausted. This is an example of what type of barrier?
a.
Selection barrier
b.
Information-processing barrier
c.
Context barrier
d.
Attention barrier
Answer: c
Learning Objective: LO 5.4 Identify and describe barriers that keep people from listening well.
Topic: Listening Barriers
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q5.25 In their model for improving listening, your book authors suggest “Stop, Look,
and Listen.” The step, “Stop” refers to _____.
a.
stop talking
b.
stop being self-focused
c.
stop moving around
d.
stop processing
Answer: b
Learning Objective: LO 5.5 Identify and use strategies that can improve your listening skills.
Topic: Improving Your Listening Skills
Difficulty Level: Easy
Skill Level: Remember the Facts
TB_Q5.26 The process of social _____ involves stepping away from your own thoughts
and attempting to experience the thoughts of others.
a.
listening
b.
orientation
c.
paraphrasing
d.
decentering
Answer: d
Learning Objective: LO 5.5 Identify and use strategies that can improve your listening skills.
Topic: Improving Your Listening Skills
Difficulty Level: Easy
Skill Level: Remember the Facts
TB_Q5.27 The text suggests two strategies for focusing on nonverbal messages: (1)
nonverbally communicate your interest in the other person and (2) attend to the ____.
a.
context
b.
noise
c.
meta-message
d.
emotions
Answer: c
Learning Objective: LO 5.5 Identify and use strategies that can improve your listening skills.
Topic: Improving Your Listening Skills
Difficulty Level: Easy
Skill Level: Remember the Facts
TB_Q5.28 Which listening skill involves paying attention to nonverbal messages such as
the person’s posture and body movement?
a.
Stop
b.
Look
c.
Listen
d.
Respond
Answer: b
Learning Objective: LO 5.5 Identify and use strategies that can improve your listening skills.
Topic: Improving Your Listening Skills
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q5.29 Meta-communication is communication about _____.
a.
paraphrasing
b.
communication
c.
empathy
d.
triage
Answer: b
Learning Objective: LO 5.5 Identify and use strategies that can improve your listening skills.
Topic: Improving Your Listening Skills
Difficulty Level: Easy
Skill Level: Remember the Facts
TB_Q5.30 When a person replies in a sarcastic tone, it modifies the meaning of the verbal
message and is illustrating which of the following?
a.
Received apprehension
b.
Meta-communication
c.
Empathy
d.
Social decentering
Answer: b
Learning Objective: LO 5.5 Identify and use strategies that can improve your listening skills.
Topic: Improving Your Listening Skills
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q5.31 Linda listens to her friend intently as he gives her directions to his house so she
can attend a surprise party for a friend. She writes down every detail of what he says.
Once she arrives at his house, she no longer employs such detailed listening. She can sit
back and enjoy the conversation. Linda was able to change her way of listening because
she was able to do which of the following?
a.
Mentally summarize the message
b.
Identify her listening goal
c.
Link message details with the major idea of the message
d.
Practice by listening to difficult material
Answer: b
Learning Objective: LO 5.5 Identify and use strategies that can improve your listening skills.
Topic: Improving Your Listening Skills
Difficulty Level: Moderate
Skill Level: Apply What You Know
TB_Q5.32 Joshua called his uncle to get instructions for driving to the airport. It was
important to him to know which highways to take, which terminal to go to, and where to
park. Joshua’s listening goal was to _____.
a.
enjoy
b.
learn
c.
evaluate
d.
empathize
Answer: b
Learning Objective: LO 5.5 Identify and use strategies that can improve your listening skills.
Topic: Improving Your Listening Skills
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q5.33 One of the listening goals is to listen with empathy. The word empathy comes
from a Greek word for _____.
a.
agreement
b.
dislike
c.
quiet
d.
passion
Answer: d
Learning Objective: LO 5.5 Identify and use strategies that can improve your listening skills.
Topic: Improving Your Listening Skills
Difficulty Level: Easy
Skill Level: Remember the Facts
TB_Q5.34 A masculine listening style includes which of the following?
a.
More likely to listen to new information to solve a problem
b.
More likely to listen to new information to gain new understanding and new insights
c.
Tends to use information to develop relationships with listening partners
d.
Tends to identify individual facts and other isolated pieces of information
Answer: a
Learning Objective: LO 5.4 Identify and describe barriers that keep people from listening well.
Topic: Listening Barriers
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q5.35 Which type of communication occurs during the listening process when the
listener guesses the speaker’s needs and accommodates them so that the speaker does
not have to say what he or she wants?
a.
Meta
b.
Anticipatory
c.
Written
d.
Verbal
Answer: b
Learning Objective: LO 5.4 Identify and describe barriers that keep people from listening well.
Topic: Listening Barriers
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q5.36 As Karen sat in the classroom, she could barely hear the professor over the
hum of the huge ceiling fans. Which barrier to listening does this describe?
a.
Self-focus
b.
Feedback
c.
Channel
d.
Noise
Answer: d
Learning Objective: LO 5.4 Identify and describe barriers that keep people from listening well.
Topic: Listening Barriers
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q5.37 Which of the following statements is true of active listeners?
a.
They are engaged in listening with their minds and their hearts.
b.
They are constantly thinking of an appropriate response.
c.
They do most of the talking.
d.
They offer nonverbal feedback.
Answer: a
Learning Objective: LO 5.5 Identify and use strategies that can improve your listening skills.
Topic: Improving Your Listening Skills
Difficulty Level: Easy
Skill Level: Remember the Facts
TB_Q5.38 When asked what she thought of the speaker, Trina said, “He was fine. I liked
the speech.” What suggestions for improving her responding skills should Trina try next
time?
a.
Be descriptive
b.
Be brief
c.
Be kind
d.
Be ready
Answer: a
Learning Objective: LO 5.6 Identify and use appropriate responding skills.
Topic: Improving Your Responding Skills
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q5.39 Your roommate has just returned from giving her speech. She is visibly upset
and begins to criticize the instructor as an incompetent old fuddy-duddy. You sit
patiently while she continues her tirade against the instructor’s criticism of her
performance. When she is done, you say, “It must be really frustrating to have
something you worked so hard on evaluated so harshly.” This response indicates you
are listening for what purpose?
a.
Enjoyment
b.
Learning
c.
Evaluation
d.
Empathy
Answer: d
Learning Objective: LO 5.6 Identify and use appropriate responding skills.
Topic: Improving Your Responding Skills
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q5.40 Roberto comes running into the house visibly agitated. Between Roberto’s
sobs, his dad picks out “bike,” “sledgehammer,” “Miguel,” and “hate.” After some
coaxing, Roberto tells his dad that Miguel was kicked out of the game because he wasn’t
playing fair and later came back with a sledgehammer and hit his bike. His dad says,
“You must have really been mad when he broke the rules and a little bit afraid when he
hit your bike with the sledgehammer.” Roberto replies, “Uh–huh.” Which skill for
responding with empathy is Roberto’s father using?
a.
Ask questions about the situation
b.
Reflect content and feelings by paraphrasing
c.
Select content that is important
d.
Evaluate the emotions of the message
Answer: b
Learning Objective: LO 5.6 Identify and use appropriate responding skills.
Topic: Improving Your Responding Skills
Difficulty Level: Moderate