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Beebe/Beebe/Ivy Communication: Principles for a Lifetime, 6e Test Bank
TB_Q10.41 Which of the following statements would be the best way to bring the
group back on track?
a.
“Tom, your comment was irrelevant.”
b.
“You need to focus on the task at hand.”
c.
“You’re not listening to what I have to say.”
d.
“I think we need to spend time discussing the next item on the agenda.”
Answer: d
Learning Objective: LO 10.4 Develop and use strategies to structure meetings
appropriately, keep meetings on track, and promote appropriate dialogue and interaction.
Topic: Enhancing Group and Team Meetings
Difficulty Level: Moderate
Skill Level: Understand the Concepts
10.2 True/False
TB_Q10.42 One of the advantages of working in groups is that groups typically
solve a problem more quickly than individuals can do alone.
Answer: false
Learning Objective: LO 10.1 Identify six functions that effective group members perform.
Topic: The Introduction prior to: What Effective Group and Team Members Do
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q10.43 Vigilant thinkers pay attention to the structure of the problem-solving
group.
Answer: false
Learning Objective: LO 10.1 Identify six functions that effective group members perform.
Topic: What Effective Group and Team Members Do
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q10.44 A results-driven structure for group work means the group should
identify a goal.
Answer: false
Learning Objective: LO 10.1 Identify six functions that effective group members perform.
Topic: What Effective Group and Team Members Do
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q10.45 A group that is focused on the action steps needed to achieve their
goal is using a results-driven structure.
Answer: true
Learning Objective: LO 10.1 Identify six functions that effective group members perform.
Topic: What Effective Group and Team Members Do
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q10.46 Identifying and defining the problem includes a discussion of who is
harmed by the problem, and when the harmful effects occur.
Answer: true
Learning Objective: LO 10.2 List and describe five steps of group problem solving
(reflective thinking).
Topic: Structuring Group and Team Problem Solving
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q10.47 It is usually better to spend time discussing which solutions you prefer
before you analyze a problem.
Answer: false
Learning Objective: LO 10.2 List and describe five steps of group problem solving
(reflective thinking).
Topic: Structuring Group and Team Problem Solving
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q10.48 The journalists’ six questions method is one technique to help clarify
the problem during the reflective thinking process.
Answer: true
Learning Objective: LO 10.2 List and describe five steps of group problem solving
(reflective thinking).
Topic: Structuring Group and Team Problem Solving
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q10.49 Force field analysis is an effective tool for identifying the problem.
Answer: false
Learning Objective: LO 10.2 List and describe five steps of group problem solving
(reflective thinking).
Topic: Structuring Group and Team Problem Solving
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q10.50 Shelby told the group that the project should be implemented by April.
This is an example of establishing criteria.
Answer: true
Learning Objective: LO 10.2 List and describe five steps of group problem solving
(reflective thinking).
Topic: Structuring Group and Team Problem Solving
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q10.51 The key to brainstorming is to praise each suggestion as it is made to
encourage members to keep participating.
Answer: false
Learning Objective: LO 10.2 List and describe five steps of group problem solving
(reflective thinking).
Topic: Structuring Group and Team Problem Solving
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q10.52 The nominal group technique is the same thing as silent
brainstorming.
Answer: true
Learning Objective: LO 10.2 List and describe five steps of group problem solving
(reflective thinking).
Topic: Structuring Group and Team Problem Solving
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q10.53 When some group members are shy or uncomfortable talking in
groups, it is a good idea to use nominal group technique to generate possible
solutions to a problem.
Answer: true
Learning Objective: LO 10.2 List and describe five steps of group problem solving
(reflective thinking).
Topic: Structuring Group and Team Problem Solving
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q10.54 Al’s group has been discussing a solution to a problem for several
days. By the end of the discussions, however, not everyone agreed with the final
decision, but they all decided that they would accept it. This means that they
arrived at a consensus.
Answer: true
Learning Objective: LO 10.2 List and describe five steps of group problem solving
(reflective thinking).
Topic: Structuring Group and Team Problem Solving
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q10.55 Consensus is reached when everyone agrees enthusiastically and
completely with what the group has decided.
Answer: false
Learning Objective: LO 10.2 List and describe five steps of group problem solving
(reflective thinking).
Topic: Structuring Group and Team Problem Solving
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q10.56 Effective group members tend to ignore areas of agreement.
Answer: false
Learning Objective: LO 10.2 List and describe five steps of group problem solving
(reflective thinking).
Topic: Structuring Group and Team Problem Solving
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q10.57 One way to describe groupthink is logical consensus.
Answer: false
Learning Objective: LO 10.2 List and describe five steps of group problem solving
(reflective thinking).
Topic: Structuring Group and Team Problem Solving
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q10.58 Pat’s group is trying to come up with ideas and has decided to have a
meeting in order to think of as many ideas as possible. This example illustrated
groupthink.
Answer: false
Learning Objective: LO 10.2 List and describe five steps of group problem solving
(reflective thinking).
Topic: Structuring Group and Team Problem Solving
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q10.59 According to the trait leadership approach, certain traits will mean that
a person is destined to lead.
Answer: true
Learning Objective: LO 10.3 Compare and contrast the trait, functional, styles,
situational, and transformational approaches to understanding leadership.
Topic: Enhancing Group and Team Leadership
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q10.60 The traits approach to leadership suggests that when we become
leaders, we begin to develop traits that will help us to learn better ways to lead.
Answer: false
Learning Objective: LO 10.3 Compare and contrast the trait, functional, styles,
situational, and transformational approaches to understanding leadership.
Topic: Enhancing Group and Team Leadership
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q10.61 A process leader will demonstrate “people skills.”
Answer: true
Learning Objective: LO 10.3 Compare and contrast the trait, functional, styles,
situational, and transformational approaches to understanding leadership.
Topic: Enhancing Group and Team Leadership
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q10.62 A transformational leader provides the group with a new vision.
Answer: true
Learning Objective: LO 10.3 Compare and contrast the trait, functional, styles,
situational, and transformational approaches to understanding leadership.
Topic: Enhancing Group and Team Leadership
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q10.63 Most meetings have one or more of the following three goals: (1)
giving information, (2) discussing information, and (3) taking action.
Answer: true
Learning Objective: LO 10.4 Develop and use strategies to structure meetings
appropriately, keep meetings on track, and promote appropriate dialogue and
interaction.
Topic: Enhancing Group and Team Meetings
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q10.64 The minimum number of people who must be present at a meeting to
conduct business is called a quorum.
Answer: true
Learning Objective: LO 10.4 Develop and use strategies to structure meetings
appropriately, keep meetings on track, and promote appropriate dialogue and interaction.
Topic: Enhancing Group and Team Meetings
Difficulty Level: Moderate
Skill Level: Understand the Concepts
Beebe/Beebe/Ivy Communication: Principles for a Lifetime, 6e Test Bank
10.3 Short Answer
TB_Q10.65 Explain the basis of a results-driven structure.
Answer: Results-driven structure causes a group to focus its efforts on the actions it
needs to take to achieve its goals .A group with results-driven structure is organized
around the action steps it needs to take to achieve its goal. To be driven by results
means “keeping your eyes on the prize” and then developing a group or team structure
to secure that prize. Some teams can seem very busy yet never seem to accomplish
anything. These teams reflect a non-results driven structure. Results-driven groups focus
on action words (verbs) that provide a means of accomplishing a task.
Learning Objective: LO 10.1 Identify six functions that effective group members perform.
Topic: What Effective Group and Team Members Do
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q10.66 Explain the purpose of structure and interaction within a group.
Answer: Structure is the organization of a group, accomplished by having and
organizing a well-developed agenda that keeps the group on task. The agenda also
outlines your meeting goals and identifies what needs to be discussed to achieve the
goals. Whatever structure the group uses must be balanced with interaction.
Interaction is the give-and-take discussion with participation from the group members
and with attention to relationships. In an interactive group, there are fewer long
utterances, more people contribute, and more people take turns talking. People listen
and thoughtfully respond to one another.
The key is to achieve a balance between structure and interaction, although the exact
percentage of each will vary with the situation. If there is too much structure, the group
loses the freedom to listen and respond with sensitivity to what others are saying. If there
is too much interaction, the group experiences the chaos of unbridled talk, and it may
never move forward toward the group goal.
Learning Objective: LO 10.2 List and describe five steps of group problem solving
(reflective thinking).
Topic: Structuring Group and Team Problem Solving
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q10.67 What are the five steps of the reflective thinking process?
Answer: (1) Identify and define the problem, (2) analyze the problem (3) generate
creative solutions, (4) select the best solution, and (5) take action.
Learning Objective: LO 10.2 List and describe five steps of group problem solving
(reflective thinking).
Topic: Structuring Group and Team Problem Solving
others when they are first expressed. (8) Evaluate the ideas after all ideas have been
presented. The most important step is to set aside judgments until the brainstorming
session is completed. Evaluations, even praise, can inhibit creativity because people
begin to self-censor their ideas for fear of being criticized.
Learning Objective: LO 10.2 List and describe five steps of group problem solving
(reflective thinking).
Topic: Structuring Group and Team Problem Solving
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q10.69 What is consensus? Identify and explain three strategies that group
members can use to achieve a consensus.
Answer: Consensus is agreement among all members of a group or team to support an
idea, proposal, or solution. Three strategies that can be used to help groups reach a
consensus include the following: First, be goal oriented. Effective group members will
keep the group oriented toward their goal. Second, listen. They will listen effectively to
one another by maintaining eye contact, clarifying misunderstanding, and emphasizing
areas of agreement. Third, groups should have honest dialogue and discussions in
which everyone participates and differences of opinion are sought.
Learning Objective: LO 10.2 List and describe five steps of group problem solving
(reflective thinking).
Topic: Structuring Group and Team Problem Solving
Difficulty Level: Moderate
Skill Level: Apply What You Know
TB_Q10.70 Briefly define the difference between authoritarian, democratic, and
laissez-faire leadership styles.
Answer: Authoritarian leaders dominate the group; they provide the structure, make the
decisions, and stay detached from participation unless making decisions. Democratic
leaders discuss policy decisions with group members, decisions are made by
consensus, and the leader facilitates and influences without bulldozing the group. A
laissez faire leader is hands off, only providing structure or information when asked to do
so.
Learning Objective: LO 10.3 Compare and contrast the trait, functional, styles,
situational, and transformational approaches to understanding leadership.
Topic: Enhancing Group and Team Leadership
Difficulty Level: Moderate
Skill Level: Understand the Concepts
TB_Q10.71 Describe the situational approach to leadership.
Answer: The situational approach to leadership is an interactive process in which factors
such as culture, time limitations, group member personalities, and the work that the
group needs to do are considered in the selection of an appropriate leadership style. A
leader gauges how to lead based on such factors as the quality of the relationships
among group members, the power of the leader, the nature of the task, and the maturity
of the group.
Learning Objective: LO 10.3 Compare and contrast the trait, functional, styles,
situational, and transformational approaches to understanding leadership.
Topic: Enhancing Group and Team Leadership
Difficulty Level: Moderate
Skill Level: Understand the Concepts
