B) To deal with failure rates, organizations have started hiring foreign
nationals for overseas positions.
C) In general both Japan and the USA have similar failure rates for their
expatriates.
D) Virtual expatriates are expatriates that move to the overseas country,
but tend to do much of their dealings using a computer.
Answer: B
Difficulty: Moderate
Page Ref: 387
28. The rate of expatriate failure in Japan is only 5% as compared to the U.S.,
with a failure rate of _______.
A) more than 50%
B) 20%
C) 5-10%
D) None of the above
Page Ref: 387
29. Which of the following statements about the glass ceiling is true?
A) In 2004, only about two percent of the corporate offices of the Fortune
500 were filled by women.
B) Kraft Foods has about a quarter of its corporate positions filled by
women.
C) Unions such as the Communication Workers have opposed any efforts
to help females and insist the company operate on a strict seniority
basis.
D) None of the above is true.
Page Ref: 390
30. If you have someone who was disabled and needs some special equipment to
be effective in their job
A) You have a duty to accommodate, which means you need to provide
this equipment.
B) If you can prove undue hardship because of the cost of the equipment
and your limited resources, you do not need to provide the equipment.
C) You are not required to provide them with the equipment.
D) Both A & B.
Page Ref: 391
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31. Consider Mary, who is hearing impaired but able to speak and read lips. She
applies for the job of accounting clerk. She has all the KSAs required for
critical tasks. Although not a critical task, the job requires using the phone
from time to time. Can the employer refuse to hire her on the basis of her
inability to use a phone?
A) Yes, she needed to be able to hear clearly on the job.
B) Yes, if the employer can show that not answering the phone is a
detriment to the business.
C) No, the company has a duty to accommodate her by buying a phone
for the hearing impaired.
D) No, the company has a duty to accommodate her by providing an
operation to improve her hearing.
E) None of the above.
Page Ref: 392
32. Which of the following statements about literacy is true?
A) About five percent of the North American workforce is functionally
illiterate.
B) The main reason that employers need to upgrade new employees in
literacy skills is that most new employees do not finish high school.
C) In the training of literacy skills, it is always best to use an outside
consultant so employees will not feel embarrassed.
D) Graduates from high school often require remedial skills training.
Page Ref: 392-393
33. In developing literacy training, it is important to always
A) use a TNA.
B) ensure confidentiality.
C) use internal resources.
D) use the term “basic skills training.”
E) Both A & B.
Page Ref: 393
34. Providing the basic literacy skills training
A) is necessary before more complex training is provided but itself it has
no financial impact.
B) has a positive influence on safety.
C) results in a large drop in absenteeism.
D) has no impact on error rates.
Difficulty: Moderate
Page Ref: 393
35. The MAIN obstacle to effective safety training is
A) it is often too complex to understand.
B) most companies see it as cost.
C) it is boring and trainees have difficulty paying attention.
D) too much is provided in too little time.
Page Ref: 394
36. Which of the following statements about training in different cultures is true?
A) Europeans look forward to North American style training with all its
flash.
B) Russians in particular require training to be attention grabbing in order
for them to be motivated to learn.
C) For Asians, training that relies on trainee involvement will fail
miserably.
D) None of the above is true.
Page Ref: 395
37. When training in other cultures
A) do not use ice breakers.
B) use exercises to get involvement.
C) have an orientation to the training that highlights the differences in
North American training before using it in the training.
D) B & C.
E) All of the above.
Page Ref: 395
TRUE/FALSE QUESTIONS
38. ____To be of some value, an orientation should be at least two to three days
long.
39. ____ A TNA is not necessary in the development of an orientation
40. ____Diversity in the workforce creates tension
41. ____Diversity training focuses on understanding the differences between
people of different backgrounds.
42. ____ Diversity training is costly but even though there are no financial
benefits, other outcomes make it a necessity.
43. ____ Top management should not be involved in diversity training.
44. ____A hostile work environment is one type of sexual harassment
45. ____A survey revealed only 30 percent of organizations provides some sort of
sexual harassment training.
46. ____ Sexual harassment training is only necessary for management as non-
management employees are not able to sexually harass given their position in
the organization.
47. ____Working in teams results in employees doing more meaningful work
48. ____Passive goal orientation is where behavior is focused on social
relationships
49. ____Those in a power tolerance culture may choose not to follow their leader
if they believe it is not in their best interest.
50. ____ In order to not be charged with unfair discrimination when promoting
someone, you need to be sure you provided the opportunity for all qualified to
get relevant training
51. ____You always must accommodate someone with a disability, no matter
what the cost.
Answer: (F; pp. 391-392)
52. What is the value of orientation training? How can you make sure it is
effective?
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108
53. Lawsuits can be expensive, but what are some of the other reasons for making
sure you have diversity training?
54. Identify and describe the 5 dimensions of culture according to Hofstede.
ESSAY QUESTION
55. A company has 12,000 employees and is highly successful. Describe a step-
by-step process for setting up an orientation which two supervisors per month
will attend.
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