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CHAPTER TEN: KEY AREAS OF ORGANIZATIONAL TRAINING
MULTIPLE-CHOICE QUESTIONS
1. The SBI case at the beginning of Chapter 10, where the women were treated
so differently than the men, took place in the
A) 1950’s.
B) 1960’s.
C) 1990’s.
D) It did not take place; it was made up to make a point.
Page Ref: 358
2. Onboarding is a term that means
A) taking on more responsibility.
B) buying into the corporate culture of an organization.
C) you have been selected for the job.
D) None of the above.
Page Ref: 358
3. Onboarding is a term that
A) refers to longer, more in-depth orientations.
B) refers to orientations focused on managers.
C) is used interchangeably with orientation.
D) All of the above.
Page Ref: 358
4. Effective orientations are successful in
A) reducing turnover.
B) improving job performance.
C) providing job skills training.
D) Both A & B.
E) All of the above.
Page Ref: Table 10-1, p. 359
5. Research demonstrates that attendance at an orientation
A) leads to higher likelihood of adopting organizational goals and values.
B) does not have any impact on job satisfaction.
C) reduces role ambiguity but not anxiety.
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D) Both A & B.
E) All of the above.
Page Ref: Table 10-1, p. 359
6. Which of the following statements about orientation is true?
A) An orientation is one type of training where a TNA makes no sense as the
attendees are not even with the company yet.
B) To be effective, orientations need to span at least two days to have any
impact.
C) Orientations need to focus on the skill training necessary for the job in
question.
D) None of the above is true.
Page Ref: 359-360
7. Some of the issues an orientation should cover are
A) the employee’s career path for the first 10 years.
B) production expectations after one year in the job.
C) policies and procedures the department has in place.
D) Both A & B.
E) All of the above.
Page Ref: 361-362
8. The optimum length of an orientation
A) is two to three days.
B) is one day.
C) is one day with follow-up meetings.
D) depends on the objectives of the orientation.
Page Ref: 362
9. Which of the following statements is true?
A) The turnover of women in salaried jobs is about four times that of men.
B) The turnover of women is double that of men.
C) In the SBI case, it was clear to George Schaffer that Ms. Conner was not
one of the best of the new hires.
D) Openness to dissimilarity is a concept that suggests we are all highly likely
to rate those who are dissimilar to us lower than those who are not.
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Page Ref: 370
10. Which of the following is NOT an advantage of having an effective diverse
workforce?
A) Larger applicant pool
B) Lower costs
C) Access to more markets
D) Creative problem solving
E) They are all advantages
Page Ref: 370-371
11. The “quid pro quo” type of sexual harassment involves
A) using profanity in front of the opposite sex.
B) unwanted touching by another employee.
C) an offer of some job perks by a supervisor in exchange for sexual favors.
D) Both A & B.
E) All of the above.
Page Ref: 375
12. Which of the following statements regarding sexual harassment is true?
A) Most of the Fortune 500 companies must be doing something right as they
have not had sexual harassment complaints.
B) A U.S. survey on sexual harassment reported that 15 percent of males said
they were sexually harassed on the job.
C) A U.S. survey on sexual harassment reported that 85 percent of females
said they were sexually harassed on the job.
D) Sexual harassment claims remain high because companies are not doing
much to stop it since evidence from court cases shows it is not
expensive, even when you lose.
Page Ref: 375
13. There is some evidence that sexual harassment charges can influence the value
of a company’s stock by
A) about half a percent.
B) between one and two percent.
C) between 5 and 30 percent.
D) there is no such evidence of an impact on stock price.
Page Ref: 375
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14. A survey indicated that about ____ percent of organizations offer some type of
sexual harassment training.
A) 40
B) 50
C) 60
D) 80
Page Ref: 376
15. In regards to sexual harassment training, which of the following is true?
A) There needs to be support from upper management.
B) Upper management does not need to be trained.
C) Non-management does not need to be trained.
D) A & B are true.
Page Ref: Table 10-4, p. 376
16. Which of the following statements about sexual harassment training is NOT
true?
A) The first thing you do before development of any training is to put a
sexual harassment policy and procedure into place.
B) Training needs to be only for supervisors as they are the ones that are
likely to offend, and also the ones who need to be aware of how to
investigate complaints.
C) Refresher training once a year is suggested to remind everyone of the
importance of the issue.
D) You should have a written exam at the end of training to measure
learning.
Page Ref: 377
17. A survey of Fortune 1000 organizations in North America indicated that about
______ percent use teams.
A) 10
B) 30
C) 70
D) 99.9
Page Ref: 379
18. Advantages of teamwork include
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A) Increased productivity.
B) Improved job satisfaction.
C) Lower absenteeism.
D) Both A & B.
E) All of the above.
Page Ref: 380
19. According to the text, in the early years many team efforts failed because
A) there was no real interest in having them work.
B) orientation training was never done.
C) teams were expected to do too much.
D) there was a lack of refresher training.
E) All of the above are true.
Page Ref: 380
20. The text lists ____ major types of teams.
A) three
B) five
C) nine
D) twelve
Page Ref: 382
21. The typical type of training for any type of team is
A) strategic.
B) procedural.
C) declarative.
D) B & C.
E) All of the above.
Page Ref: 382
22. In team training, who should be involved in the design of the evaluation
phase?
A) The trainer
B) The supervisors
C) The team members
D) Both A & C
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Page Ref: 383
23. Which of the following is NOT a dimension of culture?
A) Time orientation
B) Individualism
C) Teamwork
D) Goal orientation
Page Ref: 384
24. Which of the following cultures is noted as Individualistic?
A) Greece
B) Mexico
C) Netherlands
D) Singapore
Page Ref: Table 10-6, p. 385
25. Which of the following cultures is noted for its short-term orientation?
A) Japan
B) South Korea
C) India
D) Pakistan
Page Ref: Table 10-6, p. 385
26. Which of the following statements is true?
A) In a culture with a passive orientation, employees are likely to value
high salaries.
B) In a power tolerance culture, employees do not question decisions
made by upper management.
C) Sweden and Norway have opposite goal orientations.
D) There are five dimensions along which individuals from different
cultures seem to differ.
E) B & D
27. Regarding expatriates, which statement is true?
A) Although in the 1970’s expatriates returning from their assignment
early (failures) was around 20 percent, that has dropped significantly
since 2002.
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