CHAPTER NINE: EVALUATION OF TRAINING
MULTIPLE-CHOICE QUESTIONS
1. What are the inputs into the evaluation phase of training?
A) Evaluation strategy and design
B Evaluation objectives and design issues
C) Organizational constraints
D) B & C
E) A & C
Page Ref: 314
2. Which of the following are reasons usually given by managers for not
evaluating training?
A) Nothing to evaluate
B) Too complex a job
C) No one cares about the evaluation
D) Both A & C
E) All of the above
Page Ref: 316-317
3. Evaluation of the _____ examines how the training was carried out.
_____ evaluation determines if training accomplished its _____.
A) Process; Outcome; Objectives
B) Objectives; Process; Task
C) Outcome; Task; Goals
D) Design; Implementation; Strategy
Page Ref: 319-321
4. According to the text, which of the following groups would be
interested in “process evaluation” data?
A) Trainers (including trainer doing the training)
B) Trainees
C) Trainees’ supervisor
D) Both A & B
E) All of the above
Page Ref: Table 9-3, p. 321
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5. Outcome evaluation determines
A) The learning outcomes.
B) How well the training accomplished its goals.
C) How well the trainer covered the objectives.
D) None of the above.
Page Ref: 321
6. Which of the following statements regarding process evaluation is
true?
A) The training manager is always interested in this data.
B) It is not that important to gather such information for a one-
time half-day seminar.
C) Trainees are not interested in this data.
D) Only newer trainers are interested in this type of data.
Page Ref: Table 9-3, p. 321
7. _____ are measures of the trainee’s perceptions, emotions, and
subjective evaluations of the training experience.
A) Reaction outcomes
B) Learning outcomes
C) Job behavior outcomes
D) Organizational results
E) Value outcomes
Page Ref: 321
8. What are the outcome levels of evaluation identified in the text?
A) Proactive and reactive
B) Cost benefit and cost effectiveness
C) Reaction, learning, behavior, and organizational results
D) Utility, value, and evaluative
Page Ref: 321-322
9. Which of the following statements concerning reaction questionnaires
is NOT true?
A) They are used to determine what trainees thought about
training.
B) There are two classifications of reaction questionnaires.
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C) Utility reaction questionnaires reflect the trainee’s belief about
the value of the training.
D) All of the above are true.
Page Ref: 323
10. Which of the following is NOT obtained from a reaction
questionnaire?
A) Facilities issues
B) Trainer issues
C) Amount of learning
D) Perceived value of training
E) Relevance of training
Page Ref: 323-324
11. Which of the following categories should be included in a reaction
questionnaire?
A) Relevance of training
B) Training content
C) Trainer’s behavior
D) Both A & B
E) A, B, & C
Page Ref: 323-324
12. Which of the following times is best for providing the opportunity to
complete a reaction questionnaire?
A) During training (after each segment)
B) Immediately following training
C) One or two months after training
D) A or B, depending on what information you are after
E) A, B, or C, depending on what information you are after
Page Ref: 324-325
13. Which of the following statements is true regarding learning
outcomes?
A) There are two main categories, knowledge and skill.
B) To assess knowledge, you will need to develop a knowledge
test.
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C) Learning must be determined within the first 2 weeks after
training.
D) It is sometimes useful to assess learning periodically during
training.
Page Ref: 326
14. Scripted situations are a
A) Process for assessing learning.
B) Process for training interpersonal skills.
C) Process for assessing transfer of training to the job.
D) Means of measuring attitudes.
Page Ref: 326
15. If the training was designed to teach trainees how to use the new forms
that were developed by Human Resources, you can expect to measure
this transfer of training
A) In about 6 months.
B) In about 3 weeks.
C) It is not necessary if learning was indicated to have occurred.
D) A few days after training.
Page Ref: 327
16. Which of the following statements is true regarding the evaluation of
transfer of training?
A) It is often more difficult to assess than organizational results.
B) The evaluation needs to take place a few weeks after training,
before forgetting becomes a possibility.
C) Attitude change needs to be measured using well-developed
instruments.
D) It is useful to ask coworkers if they have noted the specific
change in behavior.
E) C & D
Page Ref: 327
17. Training was developed to improve productivity. When assessing
training’s effectiveness at the organizational results level, which of the
following would be the most appropriate thing to focus your attention
on?
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A) Organizational profitability
B) Work unit productivity
C) Market share
D) Corporate strategy
E) All of the above
Page Ref: 328
18. Research has shown the relationship between reaction, learning,
behavior and results is
A) Strongly correlated.
B) Weakly correlated.
C) Evidence is mixed.
D) None of the above.
Page Ref: 329
19. Which kind of analysis compares the monetary cost of training with
the intangible or nonmonetary results?
A) Cost saving
B) Cost effectiveness
C) Cost benefit
D) All of the above
Page Ref: 329
20. Cost effectiveness evaluation _____.
A) Compares the monetary costs of training to the financial
benefits accrued from training
B) Compares the monetary costs of training to the non-monetary
benefits from training
C) Compares the social costs of training to the financial benefits
accrued from training
D) Compares the monetary costs of trainers to the financial
benefits accrued from training
E) Compares the monetary costs and non-monetary costs of
training to the financial benefits accrued from training
Page Ref: 330
21. Upper management’s interest in “outcome evaluation” data is focused
on
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A) Learning behavior and results.
B) Behavior and results.
C) Perhaps an interest in behavior and a definite interest in
results.
D) No interest in any level.
Page Ref: Table 9-9, p. 333
22. The training manager is likely interested in which of the evaluation
outcomes?
A) Reaction, learning, and behavior
B) Reaction, learning, behavior, and results
C) Learning and behavior
D) Behavior and results
E) None of the above
Page Ref: Table 9-9, p. 333
23. When is the best time to evaluate training?
A) Immediately after training
B) A few days after training
C) 3-6 months after training
D) It depends on each organization
Page Ref: 335
24. Which of these statements is true regarding small business?
A) It might not be necessary to evaluate training.
B) If the training costs were significant, evaluation can be of
value.
C) Much of the training in a small business is OTJ.
D) All of the above are true.
Page Ref: 335-336
APPENDIX 9-1 QUESTIONS
25. The confidence you have that the results of the evaluation are in fact
correct is called
A) Validity.
B) External validity.
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