CHAPTER EIGHT: DEVELOPMENT AND IMPLEMENTATION OF TRAINING
MULTIPLE-CHOICE QUESTIONS
1. The “process” for the developmental phase of the training model is
A) Instructional strategy.
B) Instructional methods.
C) Instructional equipment and material.
D) All of the above.
Page Ref: 275
2. The most effective training method for changing attitudes is
A) Lecture/discussion.
B) Case study.
C) Role reversal role-play.
D) Behavior modeling.
Page Ref: 278
3. A learning point is
A) A useful thing to start training with.
B) A piece of information required to be learned in order to meet a specific
training objective.
C) A compilation of the learning objectives for a training program.
D) One of the outputs of the developmental phase of the training model.
Page Ref: 279
4. Which of the following statements is true?
A) All the information (exercises, etc.) to be used in training should be in the
trainees’ training manual, and handed to trainees at the start of training.
B) A training room should have large windows so as to let in lots of natural
light.
C) The best seating arrangement for effective training is the U-shape.
D) Off-site training is useful when trainees tend to have a lot of stress
associated with going to work.
Page Ref: 282
5. Which of the following statements is true?
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A) Spiral binding should be used for trainee manuals so the pages can be
easily turned.
B) If possible, training should be conducted onsite so trainees can keep tabs
on what is happening at work.
C) The ideal training room is square shaped.
D) Hardwood floors are ideal as they are easy to keep clean.
Page Ref: 282
6. Which of the following would be a characteristic of an ideal training room?
A) The colors of the walls should be bright and cheerful.
B) A rectangular room is preferred.
C) A room with no windows is preferable.
D) Hardwood floors are preferable.
E) None of the above.
Page Ref: 282
7. Which of the following seating arrangements is most likely to induce two-way
communication?
A) The classroom
B) The conference
C) The U-shape
D) The circle
E) All of the above
Page Ref: 283
8. Which of the following seating arrangements is most conducive to switching back
and forth between lecturettes and small group activities?
A) The classroom
B) The conference
C) The U-shape
D) The circle
E) Tables in a semicircle
Page Ref: 284
9. Which of the following KSAs should a trainer have?
A) Organization skills
B) Interpersonal skills
C) High level of self-efficacy
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D) All of the above
Page Ref: Table 8-3, p. 286
10. According to the text, the knowledge component of an effective trainer’s KSAs is
comprised of all BUT which of the following?
A) High level of self-efficacy
B) Organization
C) Adult learning process
D) Instructional methods
E) Subject matter
Page Ref: Table 8-3, p. 286
11. According to the text, the skill component of an effective trainer’s KSAs is
comprised of all BUT which of the following?
A) Interpersonal communication skills
B) Mechanical skills
C) Verbal skills
D) Platform skills
E) Organization skills
Page Ref: Table 8-3, p. 286
12. Which of the following statements regarding OJT trainers is true?
A) OJT trainers must be currently doing the job to be effective.
B) OJT trainers must be motivated to be trainers.
C) OJT trainers must be the most competent and highest performers.
D) OJT trainers do not need to understand training how to train, just how to
do the job effectively.
Page Ref: 287
13. Hiring a consultant for training might be an option if
A) The training is very specific.
B) The organization needs to get the training done as quickly as possible.
C) The consultant is an expert in a different industry.
D) Constant retraining will be needed.
Page Ref: 288
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14. What is the least expensive and best alternative if you only have a few employees
to be trained?
A) Hiring a consultant
B) Purchasing a pre-packaged program
C) Implementing and designing your own training program
D) Sending trainees to outside seminars
E) Waiting until you have enough employees who require training, then
hiring a consultant
Page Ref: 288
15. An ice breaker is
A) A useful way of starting training.
B) Only of value if training is going to last more than one day.
C) Something you do only when trainees do not already know each other; it
breaks the ice.
D) The most junior trainer who is in charge of refreshments.
Page Ref: 291
16. A _____ is the “first test” of new material designed to be in a training program.
A) Pilot program
B) Dry run
C) Development
D) Primary run
Page Ref: 291
17. Which of the following are included in the “process” part of the implementation
phase of the training model?
A) Pilot program
B) Dry run
C) Transfer of training
D) Both A & B
Page Ref: 291
18. Which of the following is true of the icebreaker?
A) It should create energy for the rest of the training.
B) It should reduce trainee anxiety.
C) It should be related to the topic of training.
D) A & B above
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E) All of the above.
Page Ref: 292
19. Which of the following is NOT listed in the text as a way to obtain and maintain
trainees’ interest?
A) Listening and questioning
B) Use of nonverbal communication
C) Moving around while talking
D) Providing variety
E) All of the above are ways to obtain interest
Page Ref: 292-299
20. The experiential learning model begins with
A) A lecturette.
B) Practice.
C) A shared experience.
D) None of the above.
Page Ref: 293
21. The experiential learning model, a process for using games and exercises in
training, has _____steps.
A) Three
B) Four
C) Five
D) Eight
Page Ref: 293
22. Good listening skills require practice because
A) We tend to believe we know what a person is going to say and often
interrupt.
B) We cannot process information fast enough so when someone is speaking
too fast it is very difficult to comprehend what was said.
C) Our hearing is deteriorating because of the noise generated in big cities.
D) Both A & B.
Page Ref: 299
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23. Which of the following statements is true?
A) Trainers need to use a podium as much as possible to convey
professionalism.
B) Use of your hands for gestures while talking detracts from the message.
C) Provide written instructions as well as verbal when possible to avoid
misunderstandings.
D) A & C.
E) B & C.
Page Ref: 299
24. _____ are those “and uh,” “like,” “um” space fillers that are injected into speech.
A) Serendipitous
B) Capitulations
C) Deprecations
D) Dysfluencies
Page Ref: 300
25. Which of the following statements is correct?
A) To convey a relaxed demeanor, the lecturer should sit behind a desk.
B) Starting a bit late on the first day of training in a multi-day training
program is always a bad idea as it reinforces showing up late.
C) The trainer should always have on a suit and tie to portray his/her
professionalism.
D) Talkative trainees are more of a problem than quiet trainees.
Page Ref: 300
26. Which of the following statements regarding the quiet trainee is true?
A) For learning to take place the trainer must get the quiet trainee as involved
and taking part in discussions as everyone else.
B) Working in groups will hamper the involvement/discussion by a quiet
trainee.
C) Too much pressure on the quiet trainee to become involved could
impact negatively on the quiet trainee’s learning.
D) Quiet trainees should be left alone as involvement is not necessary for
learning.
Page Ref: 300
27. In training, having a “comedian”
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A) Is an advantage as he/she can generally lighten up the tone of training.
B) Is a curse because jokes tend to offend some.
C) Almost never happens so it is not worth discussing.
D) Is nothing to be concerned about.
E) Both A & B.
Page Ref: 301
28. The difference between a dry run and a pilot program is
A) Trainees are at the pilot program to be trained.
B) The dry run is always the whole training program whereas the pilot does
not have to be.
C) A pilot is a “first test” whereas the dry run is the “second test.”
D) The main objective of the dry run is to provide trainees with relevant
training whereas the pilot program is concerned only with the
effectiveness of training.
E) All of the above.
Page Ref: 302
TRUE/FALSE QUESTIONS
29. ____Both use of consultants and outside seminars are alternatives to development
of your own training program
30. ____An ice breaker is a game or exercise that gets the trainees involved in
meeting and talking with others in the training session.
31. ____The implementation phase of the training model has as its process both dry
run and pilot program.
32. ____In the “experiential learning model” the first step (the experience)
corresponds to the first step (attention) of Gagne’s 9 events of instruction.
33. ____Learning objectives should be sent to trainees before training and need not be
dealt with at the training session as it takes up too much time.
34. ____If you are training auto workers, it is a good idea for the trainer to dress in a
business suit for credibility.
35. ____Telling trainees information which is not relevant to training (such as stories
about your children) is referred to as dysfluencies.
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36. ____One way to deal with an angry trainee is to ask them to identify ways in
which the training might help them.
37. ____Supervisory support is the most important factor for transfer of training.
Answer: (F; p. 303)
38. Identify what Carl Rogers’ active listening method involves. (Hint: there are three
points identified in the text.)
39. List and give a short explanation of three of the techniques discussed by the
authors for maintaining interest in training.
40. What is active listening and why is it necessary?
41. There are a number of ideas that should be considered when implementing
training. Choose 3 of the following headings and provide what needs to be
considered – Preparation, First impression, Start of training, The podium, and
Communication tips.
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42. What is transfer of training and what are the factors that impact transfer of
training?
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