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Answer: A
Difficulty: Easy
Page Ref: 220-221
28. Which of the following is true about games and simulations?
A) A major problem for them is attracting trainee attention.
B) They are quite useful in developing trainee skill in applying or using
knowledge.
C) They are quite good at teaching facts or procedures.
D) Their greatest weakness is in helping provide cognitive organization.
Page Ref: 223
29. Which of the following is true about OJT?
A) It is one of the more expensive training methods.
B) Most OJT done by small businesses uses the JIT method.
C) When using the JIT method of OJT, the first step is “Present.”
D) OJT generally uses experienced coworkers or supervisors as trainers.
Page Ref: 225
30. The most frequently used training method (especially in smaller businesses) is
A) Simulation.
B) Role-play.
C) Coaching.
D) Behavioral modeling.
E) On-the-job training.
Page Ref: 225
31. The acronym JIT (an on-the-job training technique) stands for
A) Job information topology.
B) Just-in-time.
C) Job incidents technique.
D) Job instruction technique.
E) Job instructional topology.
Page Ref: 225
32. In the “job instruction technique,” the first step in the “try out” stage of
training is “have the learner talk through the job.” This causes activation of
which social learning theory process?
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A) Attention
B) Behavioral reproduction
C) Symbolic rehearsal
D) All levels of retention
Page Ref: 227
33. Which training technique has its roots back in the Middle Ages?
A) Apprenticeship training
B) Behavioral modeling
C) Simulations
D) In-baskets
E) Coaching
Page Ref: 229
34. _____ is the process of providing one-to-one guidance and instruction to
improve the knowledge, skills, and work performance of the trainee.
A) Behavior modeling
B) Computer simulation
C) Coaching
D) Tutoring
Page Ref: 230
35. The difference between coaching and traditional OJT is
A) No type of TNA is needed for coaching.
B) In coaching, the relationship must be more collaborative.
C) Coaching is more of an ongoing process.
D) Both B & C.
E) All of the above.
Page Ref: 231
36. The difference between mentoring and coaching is
A) Mentoring is more effective.
B) Coaching is more effective.
C) They focus on different aspects of the job.
D) Mentoring has always been a more formalized process.
E) Both B & D.
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Page Ref: 233
37. Which of the following is a strength of OJT?
A) Trainees learn skills in the actual work environment.
B) Transfer of training occurs naturally.
C) New employees can be oriented rapidly.
D) All of the above.
Page Ref: 235
38. Which of the following training methods is most appropriate when both
knowledge and skill are learning objectives?
A) Lecturettes
B) Demonstrations
C) Open discussions
D) Role-play
Page Ref: Table 6-10, p. 237
39. According to the text, what is the biggest mistake made when using static
media?
A) Cramming too much information on the one poster, sheet, or overhead
B) Newsprint being used too often in adult learning
C) Overheads used in a fully lighted room
D) Burned out light bulbs in the overhead
E) Using a VCR that only plays Betamax
Page Ref: 239
40. Which of the following is NOT an example of static media?
A) Video tapes
B) Overhead transparency
C) Pictures/slides
D) Printed material
E) All of the above are an example of static media
Page Ref: 240
41. For both static and dynamic visuals, the rule of thumb for adequate trainee
viewing is:
A) Three feet of trainee distance from the screen for every inch of screen
size.
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66
B) One foot of trainee distance from the trainer for every foot of screen
size.
C) Two feet of trainee distance from the screen for every foot of screen
size.
D) One foot of trainee distance from the screen for every inch of screen
size.
E) Two feet of trainee distance from the screen for every 3 inches of
screen size.
Page Ref: 241
TRUE/FALSE QUESTIONS
42. ____A lecture is best used to present information.
43. ____The lecturette is an extensive presentation of material by the lecturer.
44. ____The discussion method includes a lecturette to provide information to
trainees.
45. ____A relay question is when asked a question, the trainer re-asks the
question to the person who asked the question in hopes they will provide an
answer.
46. ____The direct question is specific in nature and, therefore, has a specific
answer.
47. ____One way to encourage trainees to respond is to ask them to write out an
answer.
48. ____If you decided to use a case, the easiest way to obtain one is to develop it
from scratch.
49. ____Case studies are best for developing analytic skills and complex problem-
solving strategies.
50. ____Role rotation in a role-play is where participants take on the role which is
opposite to what they believe in.
51. ____The last step in behavior modeling is providing opportunity for
reinforcement in a structured role-play.
52. ____The Job Instructional Technique has 3 steps: prepare, present, and try out.
53. ____OJT is often the training method of choice for small businesses.
54. ____A main advantage to newsprint is it can be hung on the walls around the
training room.
55. ____Audio tapes as a training method are hardly ever used as the newer
technology is far superior.
Answer: (F; p. 240)
56. Discuss the different types of lectures and the differences between them.
57. Define coaching and explain its relationship with the term mentoring.
58. What is the purpose of role-play and when should it be used?
59. What is the purpose of behavior modeling and when should it be used?
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60. Define a role-play and in doing so, be sure to identify and explain the five
different types of role-play.
