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CHAPTER SIX: TRADITIONAL TRAINING METHODS
MULTIPLE-CHOICE QUESTIONS
1. Training methods can be divided into _____ and _____ approaches.
A) Cognitive; behavioral
B) Strategic; skill
C) Procedural; strategic
D) KSA; lecture
E) None of the above
Page Ref: 200
2. Which training method can effectively be used to change attitudes?
A) Cognitive
B) Behavioral
C) Attitudinal
D) Both A & B
Page Ref: 200
3. The main difference between a lecture and a lecturette is that the lecturette
A) Is specifically designed for skills training.
B) Is specifically designed for presenting procedural knowledge.
C) Is specifically designed for presenting strategic knowledge.
D) Is done only at the start of training.
E) Generally lasts less than 20 minutes.
Page Ref: 202
4. Compared to the lecture, a lecture/discussion
A) allows trainees to interact with the lecturer.
B) is able to achieve more complex learning objectives.
C) is able to provide more information in a much shorter time.
D) A & B.
E) All of the above.
5. The main advantage a lecture has over printed text and video is the
A) Credibility the lecturer can give to the material.
B) Cost.
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
58
C) Speed.
D) Ability to test learning.
Page Ref: 202
6. _____ questions require no specific response.
A) Closed-ended
B) Reverse
C) Open-ended
D) Overhead
E) Bad
Page Ref: 203
7. A(n) _____question occurs when the trainer is asked a question and instead of
providing an answer, she re-asks the question of the group.
A) Relay
B) Reverse
C) Overhead
D) Re-directed
E) All of the above
Page Ref: 204
8. When the trainer believes a trainee has asked a question because the trainee
really wants to answer but is hesitant, the trainer should respond using
the______.
A) Relay question
B) Overhead question
C) Reverse question
D) Direct question
Page Ref: 204
9. A visual display of how to do something or how something works is called a
A) Presentation.
B) Demonstration.
C) Simulation.
D) Lecturette.
Page Ref: 204
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
59
10. Demonstrations, like lectures, can be differentiated by the level of ______ of
the trainee.
A) Intelligence
B) Involvement
C) Commitment
D) Interest
Page Ref: 205
11. Developing a good demonstration requires
A) A charismatic trainer.
B) Using well-designed slides to get your point across.
C) Breaking down the task into manageable parts or sequences.
D) Putting together as much information as possible.
Page Ref: 205
12. In the lecture method, “summarizing” impacts on which aspect of retention?
A) Attention
B) Symbolic coding
C) Cognitive organization
D) Symbolic rehearsal
Page Ref: Table 6-3, p. 207
13. Which of the following learning processes identified in Social Learning
Theory does the lecture, when done well, have the most impact on?
A) Symbolic rehearsal
B) Attention
C) Behavioral reproduction
D) Skill
Page Ref: 207
14. Which of the retention processes does a well-done lecture have the most
impact on?
A) Attention
B) Symbolic coding
C) Cognitive organization
D) Symbolic rehearsal
Difficulty: Moderate
Page Ref: 208
15. Listening to a lecture, attention begins to decline after _____ to _____
minutes and begins to _____ near the end.
A) 15; 20; further decline
B) 20; 30; pick up
C) 15; 20; pick up
D) 20; 30; further decline
E) None of the above
Page Ref: 208
16. According to the text, business games have been developed and used for
A) Improving interpersonal skills.
B) Teaching initiating structure.
C) Strengthening executive and management skills.
D) Changing attitudes toward diversity.
Page Ref: 212
17. Which of the following statements is true about business games?
A) They are generally used as a standalone training method.
B) They can take up to several weeks to complete.
C) To be effective games should require trainees to make a minimum of
six decisions.
D) Games do not require learning objectives.
E) A & D
18. If learning objectives focus primarily on decision making, _____ can be an
appropriate training tool.
A) The in-basket
B) Behavior modeling
C) Role-plays
D) The case study
E) Both A & D
Page Ref: 214-216
19. Which of the following statements regarding the “solutions trainees
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61
come to” in a case study is true?
A) The proper solution must be arrived at by trainees before new material is
introduced.
B) The solution has no relevance to the exercise.
C) There should be only one solution.
D) The solution is not as important as the understanding of the advantages
and disadvantages that go along with the solution.
E) Case studies have so many solutions that feedback should be limited to
comments about the validity of the case study in the job’s context.
Page Ref: 215
20. The case study
A) Should have a trainer present the correct solution after trainees have
provided their solutions.
B) Has a shorter version which is the incident process.
C) Has as its major weakness “providing incomplete information.”
D) A & C.
Page Ref: 215-216
21. _____ is an enactment of a scenario in which each participant is given a part
to act out.
A) Simulation
B) Role-play
C) Behavioral enactment
D) Modeling
Page Ref: 216
22. ____________ role-plays provide more details about the situation and the
characters.
A) Single
B) Double
C) Structured
D) Spontaneous
Page Ref: 216-217
23. Which of the following is NOT a role-play method of training?
A) Single role-play
B) Spontaneous role-play
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C) Role-rotation format role-play
D) Structured role-play
E) All of the above are methods of role-play
Page Ref: 216-217
24. Which of the following is most appropriate for training interpersonal skills?
A) Behavior modeling
B) The case study
C) The simulator
D) The business game
E) The ice breaker
Page Ref: 219
25. Behavioral modeling is based on which theory?
A) Bandura’s social learning theory
B) Goldstein’s training model
C) Vroom’s expectancy theory
D) Skinner’s reinforcement theory
E) Elaboration theory
Page Ref: 219
26. Which of the following should you consider when implementing Behavior
Modeling?
A) Use whole rather than part learning.
B) Do not emphasize more that 7 learning points during any one training
module.
C) Use a real model rather than a video for authenticity.
D) A & C.
Page Ref: Table 6-6 p. 220
27. Which of these statements regarding the use of games and simulations in
training is NOT true?
A) In general games are the most expensive.
B) In general role-plays are the least expensive.
C) Both games and simulations may require some background
knowledge.
D) Both games and simulations allow trainees to practice skills in a safe
