TEST BANK FOR
EFFECTIVE TRAINING:
SYSTEMS, STRATEGIES, AND PRACTICES
CHAPTER ONE: TRAINING IN ORGANIZATIONS
MULTIPLE-CHOICE QUESTIONS
1. Which of the following is evidence supporting the assertion that
companies are investing in more training?
A) Higher net sales per employee
B) Higher gross profits per employee
C) Higher ratios of market to book value
D) Both A & B
E) All of the above
Page Ref: 3
2. In an open system model, which of the following statements is NOT
true?
A) Open systems have a dynamic relationship with their
environment.
B) Open systems may exist as part of another open system.
C) The system is open to influences from its environment.
D) Outputs never have an influence on future inputs.
E) All of the above are true.
Page Ref: 4
3. Viewing training as a subsystem of an organizational system, the
inputs into the training subsystem include an organization’s
A) Strategies.
B) Mission.
C) Resources.
D) People.
E) All of the above.
Page Ref: 5
4. In the training model, a triggering event is
A) An organizational performance gap.
B) A signal that training has been successful.
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C) A type of behavioral-based evaluation.
D) Input into the development phase of training.
E) None of the above.
Page Ref: 6
5. Which of the following sources is an input to the analysis process?
A) The organization structure
B) Problematic operational areas
C) The people within the operational areas
D) Both B & C
E) All of the above
Page Ref: 6-7
6. Input into the developmental phase of the training model comes from
A) Needs analysis.
B) Design.
C) Evaluation.
D) Both B & C.
E) None of the above.
Page Ref: 7
7. In the evaluation of training, a determination of whether the trainer
actually covered all aspects of the training as designed is called
A) Outcome evaluation.
B) Outcome.
C) Phase evaluation.
D) Process evaluation.
E) Procedural evaluation.
Page Ref: 8
8. Which of the following is NOT true of outcome evaluation?
A) It uses training objectives as its criteria for success.
B) This is all the information you need to improve a training
program.
C) It is conducted at the end of training.
D) All of the above are true.
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Page Ref: 8
9. All aspects of the training program come together in the
A) Design phase.
B) Implementation phase.
C) Development phase.
D) Analysis phase.
E) Evaluation phase.
Page Ref: 8
10. When evaluating training, the major type of evaluation to consider is
A) Process evaluation.
B) Analysis evaluation.
C) Outcome evaluation.
D) Both A & C.
E) Both B & C.
Page Ref: 8
11. Which of the following statements is true?
A) Training has yet to show a positive effect on the bottom line.
B) Training managers are alone in realizing that alignment of
training with the business strategy is important.
C) Worker knowledge provides a competitive advantage.
D) Alignment of training with the business strategy is quite simple
12. Which of the following statements is true?
A) Twitter and Facebook have shown to be ineffective as
enhancements to training.
B) Social networking can be used to support on-the-job training.
C) The number of females in the workforce has reached 38
percent.
D) Hispanics are by far the largest minority group in both Canada
and the USA.
E) Both C & D are true.
Page Ref: 9 – 10
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13. Which of the following are predicted to contribute to a labor shortage
in the next 10 years?
A) Baby boomers will retire
B) Changes in technology
C) Continuing recession
D) Both A & B
E) All of the above
Page Ref: 10 – 11
14. Which of these steps is part of the continuous improvement model?
A) Gap analysis
B) Preaudit
C) Process mapping
D) Higher productivity
E) None of the above
Page Ref: 12
15. What is the focus of the ISO standards?
A) A series of standards to assure consistency in product quality
B) An HR software package to assure legal compliance
C) A quality standard set by the Japanese
D) A strategic quality forecasting model
E) A method designed to improve productivity
Page Ref: 12
16. ISO certified companies
A) Have lower than normal training costs.
B) Are much less likely to experience bankruptcy.
C) Have less bureaucracy within their company structure.
D) Both B & C.
E) All of the above.
Page Ref: 13
17. When comparing ISO certified companies with companies that were
not certified, the text noted that ISO certified companies
A) Have employees who are more satisfied with their jobs.
B) Have more bureaucracy set up to meet all the ISO standards.
C) Are less likely to file for bankruptcy.
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D) Have lower training costs.
E) Have slightly lower productivity.
Page Ref: 13
18. Which of the following career paths best prepares a trainer for a
supervisory or coordinator position?
A) Several years’ experience in a specific function
B) Working in a line position
C) Rotation through various specialist positions
D) None of the above
E) All of the above
Page Ref: 16
19. Learning is defined as
A) A temporary change in cognition that results from experience
and may influence behavior.
B) A relatively permanent change in understanding and thinking
that results from experience and directly influences behavior.
C) A relatively permanent change in understanding and thinking
that models behavior.
D) A temporary change in understanding and thinking.
E) A relatively permanent change in cognition that results from
self-efficacy and indirectly influences behavior.
Page Ref: 17
20. The authors’ use of attitudes rather than abilities as one of the three
types of learning outcomes is based on
A) their bias toward attitudes.
B) the fact that abilities and attitudes are fairly similar.
C) the fact that abilities are redundant with knowledge and skills.
D) The fact that abilities are not learned.
Page Ref: 17
21. A person’s store of factual information about a subject matter is
A) Procedural knowledge.
B) Strategic knowledge.
C) Declarative knowledge.
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D) Practical knowledge.
Page Ref: 17
22. Knowledge is composed of which three interrelated types?
A) Declarative, practical, and strategic
B) Declarative, practical, and skill
C) Compilation, automatic, and strategic
D) Declarative, procedural, and strategic
E) None of the above
Page Ref: 17-18
23. The authors use the acronym KSA to refer to what?
A) Keep it Simple, and have the right Attitude
B) Knowledge, skills, and attitudes
C) Knowledge, strategy, and aptitude
D) Knowledge skills and abilities
Page Ref: 18
24. A person’s understanding about how and when to apply the facts that
have been learned is called
A) Process knowledge.
B) Declarative knowledge.
C) Practical knowledge.
D) Perpetual knowledge.
E) Procedural knowledge.
Page Ref: 18
25. When a person is able to perform a skill without thinking about what
they are doing, they are at which level of skill acquisition?
A) Automaticity
B) Automatic
C) Compilation
D) Responsive
Page Ref: 18
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26. A broad grouping of knowledge, skills, and attitudes that enable a
person to be successful at a number of similar tasks is known as a
A) Competency.
B) Test.
C) Job analysis.
D) Strategy.
E) Skill set.
Page Ref: 19
27. Linking competencies to a set of behaviors that allow you to “know it
when you see it” is useful for
A) Hiring.
B) Training.
C) Determining rates of pay.
D) Both A & B.
E) All of the above.
Page Ref: 20
28. _________ is (are) the foundations for competencies.
A) Tests
B) KSAs
C) Strengths
D) Motivation
E) Skill sets
Page Ref: 20
29. According to the text, _____ provides the opportunity for learning and
_____ is a result of the learning.
A) Education; training
B) Development; training
C) Training; development
D) Education; development
E) None of the above
Page Ref: 20
TRUE/FALSE QUESTIONS
30. ___A key part of the Domtar strategy was training.
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31. ___An open system has three parts input, process, and output.
32. ___The triggering event signals a need for a TNA.
33. ___Higher birth rates are one of the reasons for the changing
demographics in North America.
34. ___In general, the smaller the organization, the fewer responsibilities
each HRD employee will have.
35. ___Compilation is the highest level of skill acquisition.
36. ___The highest level of knowledge is termed strategic knowledge.
Answer: (T; p. 18)
37. Define KSAs and explain the different levels of each. Use a diagram if
you like.
38. Explain, with the use of a diagram, the key concepts of the “open
systems model.”
1.1):
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Open systems have a dynamic relationship with their
environment
The system is open to influences from its environment
The system depends on the input from the environment
The system takes input from the environment and transforms
the inputs through processes into outputs
The system’s outputs enter the systems environment and may
or may not influence future inputs
ESSAY QUESTION
39. Describe how the model of training processes serves as a
problem-solving tool. Include a brief explanation of each of the five
phases.
1.3):
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