If you were Jack Silver’s boss, would you fire him? Why or why not? Include in
63. Identify a few myths of performance management.
64. When asked to comment on Joe’s performance, his manager Martha said,
“Although Joe is highly effective and efficient, I am worried about his contextual
performance.” What did Martha mean? Identify a few aspects of contextual
performance.
65. Describe the three critical job attitudes that a manager needs to pay close
attention to.
66. Everyone around the office knows Julia as the “organizational cynic.” As
her new manager, outline a few steps you will take to improve her attitude.
67. What are the essential elements of performance management? Which of
those elements does a manager has the least control on?
68. Dave is the most popular manager at Greenhaze Inc. His managerial
techniques are legendary. As a management trainer at Greenhaze Inc., you wish
to teach new managers at the firm one of those techniques: “The mutual
performance contract.” What are the topics you will cover?
69. Mitt is known around the workplace as a slacker. As his new manager, you
help him set new goals to improve his performance. What are the steps you will
take to ensure that he stays committed to his new goals?
70. You are a manager at an energy consulting firm. One of your key job tasks
is to periodically evaluate the relationship of consultants with their clients. What
kind of assessment would you use?
71. Discuss two types each of absolute assessment techniques and relative
assessment techniques.
72. Dana has recently been promoted to a managerial position. One of the
central tasks of her job is to evaluate the performance of employees in her
group. As a new manager, she feels overwhelmed with this responsibility and
laments, “Where am I going to find enough time to monitor the performance of all
my subordinates? I can’t be sitting the whole day just watching them work.”
What are the other sources of employee performance data that she can utilize?
Advise her on how to wisely use these multiple sources of data.
73. Discuss some of the common errors in observing performance. How can
they be corrected?
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AACSB: Analytic
Blooms: Understand
Difficulty: 3 Hard
Learning Objective: 07-04 Understand the most prevalent errors in performance assessment.
Topic: Providing Effective Feedback
74. “A year back you were performing great, but then your performance
suddenly dropped and has not improved since. You seem lazy and incompetent.
You need to be more like Tyler, your co-worker and our group’s star performer.”
Assess this managerial feedback in light of the critical elements of an effective
feedback.
75. Your friend Steve recently completed a six-week long managerial training
program at his workplace. The program focused a great deal on managing
underperforming employees and problem employees. However, it did involve any
discussions on managing star employees. Consequently, Steve came back from
the program with the impression that star employees are self-motivated and
“easy to manage.” Is he right? If he is not, advise him on how to motivate star
76. How is coaching different from mentoring?