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36. The first step of the performance management cycle is to:
37. Keenan, a day shift supervisor for a paper products manufacturer, checks
the weekly production sheets, noting quality and quantity figures for each
employee. This action demonstrates Bruce Tulgan's management basic:
38. A common mistake in performance management occurs when managers
pay attention to ___________ exclusively.
39. Which of the following statements is the best comparison between
absolute and relative assessment standards?
40. Topgrading is most likely effective in:
41. Why do managers use multiple sources of data for performance
evaluation?
42. Should peers evaluate each other as part of a performance management
system?
43. Ross, a mid-level manager, resents the time it takes to manage
subordinates' performance. He comes up with a great technique. He notes how
often an employee arrives late for work in the morning or returns late from lunch
or breaks. He judges all aspects of employee behavior based on promptness
(good) or tardiness (bad). What kind of performance observation error has Ross
made?
44. Ronald, a mid-level manager, resents the time it takes to manage
subordinates' performance. He comes up with a great technique. He notes how
often an employee arrives late for work in the morning or returns late from lunch
or breaks. He judges all aspects of employee behavior based on promptness
(good) or tardiness (bad). What technique should be employed to correct the
kind of performance observation error Ronald has made?
45. One of the principles of good performance management feedback is:
46. Dr. Ruben gave feedback to MBA presentation teams in his course. Which
of the following statements provided feedback most effectively?
47. Equity, equality, and need are potential frames for:
48. Artie gave each of his employees a holiday bonus. The amounts ranged
from $100 to $100,000, based on the percentage of contribution of that employee
to corporate base revenue. This action is an example of the ________ rule of
reward allocation.
49. In their book,
First, Break All the Rules
, based on research by the Gallup
Corporation, authors Marcus Buckingham and Curt Coffman argue about the
reasons for the inefficiency in organizations. Based on their assumptions, what is
the message to managers?
50. Which of the following is the final step in a performance improvement
discussion?
51. Once hired, an employee should be retained for a long period of time even
if performance remains below standard. Is this statement correct?
52. Which of the following statements should be part of a problem employee
termination meeting?
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AACSB: Analytic
Blooms: Apply
Difficulty: 3 Hard
Learning Objective: 07-05 Articulate the key factors that contribute to effective performance feedback.
Topic: Dealing with the Problem Employee
53. Which of the following actions induces the best performance and
commitment from star performers?
54. Which of the following statements best defines the goal of managing
employees for growth and development?
55. Which of the following statements about mentoring and coaching is true?
