978-0073530406 Test Bank Chapter 6 Part 4

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72. Sharon Kendall, a single mother of three, was the best secretary in the

accounting division for more than a decade. Sharon excelled at the detail work in

report preparation, liked the variety of dealing with the people in the department,

and managed occasional outside division contact very well. Five to seven

secretaries shared the division work. Sharon usually helped out on parts of many

projects and seldom followed a project or document set from start to finish. Four

her?” They came up with three options. The first was to write a piece for the

corporate newsletter featuring Sharon. There was an “EMPLOYEE EXCELLENCE

FOCUS” section. In addition to the article, the featured employee was given a

$500 bonus. The second idea was to promote her to division secretary

supervisor, giving her oversight of all the accounting division secretarial staff and

their work. She would have her own office, a nice raise, and regular 9 to 5

working hours. The third option was to send her to an accounting and finance

technical school for six months. This option would bring more money, more

challenge, more opportunity, and a work cubicle on the fifth floor with other

accountants. The consultant mentioned that a slot in the next cycle of the

six months, you’ll have a new office on the fifth floor. You have been the best

secretary ever in this division. I know you will be a great accountant.

Congratulations!” He extended his hand to Sharon. Sharon stabbed Ryan’s hand

with a fork and shouted, “You insensitive jerk. I quit!” Puzzled, Ryan rubbed his

hand as Sharon rushed out of the restaurant. Please refer to this scenario for the

following question.

in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

AACSB: Analytic

Blooms: Evaluate

Difficulty: 3 Hard

Learning Objective: 06-01 Explain the expectancy theory of motivation and its components.

Learning Objective: 06-02 Articulate the benefits of rewards beyond money.

Learning Objective: 06-03 Describe five forms of job characteristics.

Learning Objective: 06-04 Explain how improving job characteristics increases work motivation.

Learning Objective: 06-05 Explain the conditions under which goal setting is most effective.

Learning Objective: 06-06 Explain different behavioral strategies available to a manager applying reinforcement theory.

Topic: Framing Motivation Challenges and Ideas: The Expectancy Theory

Topic: The Job as a Source of Motivation

Topic: The Manager as a Source of Motivation

Topic: The Multidimensional Nature of Performance

Topic: The Person as a Source of Motivation

73. Sharon Kendall, a single mother of three, was the best secretary in the

accounting division for more than a decade. Sharon excelled at the detail work in

report preparation, liked the variety of dealing with the people in the department,

and managed occasional outside division contact very well. Five to seven

secretaries shared the division work. Sharon usually helped out on parts of many

projects and seldom followed a project or document set from start to finish. Four

years ago, Sharon’s manager, Ryan Reece, rewarded Sharon’s excellent work

with the ability to arrange a flexible work schedule. Since then, Sharon has

attended all of her sons’ soccer games and her daughter’s recitals. Recently,

Ryan walked past Sharon’s desk and asked, “How’s everything?” Sharon replied,

“The kids are great, but I’m starting to get bored with this job.” Ryan hurried to

the corporate motivation expert. “Sharon is a great employee. How can we keep

her?” They came up with three options. The first was to write a piece for the

challenge, more opportunity, and a work cubicle on the fifth floor with other

accountants. The consultant mentioned that a slot in the next cycle of the

accounting school had just opened up. Ryan thanked the consultant for all his

help and arranged to take Sharon to lunch to tell her of his solution to her

boredom. Ryan began the lunch with, “You scared me when you said you were

bored at work. I was afraid you would resign. So, I went to corporate and have

found the perfect solution.” Ryan ended his news about the accounting school

with, “So, it’s all set. You fly to the coast next Monday, and when you get back in

in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

six months, you’ll have a new office on the fifth floor. You have been the best

secretary ever in this division. I know you will be a great accountant.

Congratulations!” He extended his hand to Sharon. Sharon stabbed Ryan’s hand

with a fork and shouted, “You insensitive jerk. I quit!” Puzzled, Ryan rubbed his

hand as Sharon rushed out of the restaurant. Please refer to this scenario for the

following question.

Evaluate Ryan Reece’s efforts to increase Sharon Kendall’s motivation. Use

these six “prescriptions” from the text: recognize individual differences; set good

goals; strive for fairness; link rewards and punishments to performance; give

credit where credit is due; and, model the way.

Student answers will vary, but Ryan did a few things well and many things poorly.

74. Sharon Kendall, a single mother of three, was the best secretary in the