36. Workers attempt to restore equity on the job through _________________,
such as taking longer lunch breaks or requesting a pay raise.
37. Equity theory rests on the perception of:
38. In equity theory, _________ include(s) hours worked, work quality,
education, and experience.
39. Bettie comments to George, “Of course Don makes a lot more than we do!
He‘s a movie star. We are short order cooks.” Which of the following is an
accurate equity theory observation?
40. Maxine and Morton shared office space and performed the same job for
the eight years they worked at ABSee Graphics. One Friday, Maxine opened her
pay envelope to find an amount twice as much as her usual pay. She was happily
puzzled until she noticed Morton’s name on the check. She exclaimed, “That’s
not fair! We do the same work. We should get the same pay!” Maxine’s response
illustrates:
41. Employees with high equity sensitivity place a great deal of importance
on:
42. McClelland’s needs framework includes:
43. Marty has a very high need for achievement and very low needs for
affiliation and power. Which of the following would be the best job choice for
him?
44. Larry thrives on challenge. He sets challenging goals, and when he meets
those goals, he sets new ones. Larry is motivated by McClelland’s
______________ need.
45. An employee who likes to control the behavior of others, who volunteers
for leadership positions, and is willing to be assertive when decisions need to be
made expresses McClelland’s ___________ motivational need.
46. Bong Hi thinks the social environment of work is more important than the
work to be done. He is motivated by McClelland’s ____________ need.
47. McClelland’s learned needs theory:
48. A regional air carrier had high employee turnover in a variety of customer
service jobs. Exit interviews revealed that employees left because they were
bored. Job 1 employees sold tickets at the counter. Job 2 employees tagged and
handled baggage. Job 3 employees announced departing flights. Job 4 employees
announced arriving flights. Job 5 employees took boarding passes for departing
passengers. Job 6 employees addressed the needs and concerns of passengers.
Which of the following JCM interventions would make boring work more
fulfilling?
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According to the JCM, making Job 6 functions part of the rest of the jobs would
enhance feedback, autonomy, variety and identity. A client relationship involves
an ongoing personal relationship between an employee and the client or
customer. This relationship can increase autonomy, task identity, skill variety,
and feedback. The JCM provides direct implications for enriching poorly designed
or boring jobs. There is a more in-depth understanding of the problems,
problems being solved quicker, and problems being solved right.
Refer: Table 6.5
49. Gloria said, “The best thing about my job is I can choose my own hours
and pick my own clients.” She appreciated the high ___________ of the job,
according to the Job Characteristics Model (JCM).
50. Mindy, a tenured college professor, tells her friend, “I really like this job. I
get to set my own hours, work on books from start to finish. I do almost
everything I really like to do – talk, think, and write. I know I make a difference in
some of the students’ lives. At any rate, I think I do. I haven’t had an evaluation in
nearly five years.” Does Mindy’s job have a high motivation potential score
(MPS)?
51. Tony’s Turkey Products makes holiday turkeys. Tony grows the turkeys;
Daniel kills the turkeys; Rachel plucks and cooks them; Sara arranges the
turkeys on a platter; Lisa decorates with candied fruits, greens, and other
seasonal toppings; Chris delivers the turkeys; Bobby cleans the food preparation
area; and Gloria takes the orders and does the billing. None of these employees
especially like the work, but they like each other. No one has quit in 20 years and
no one calls in sick. Do you have advice, according to the JCM?
52. Which of the following JCM interventions would enhance the greatest
number of specifically task-related core characteristics?
53. Which of the following JCM interventions would enhance the greatest
number of core characteristics?
54. Perhaps the two most universally recognized and evidence-based theories
that support the notion of the manager as a source of motivation are: