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True / False Questions
1. Good communicators inspire confidence in others.
2. Communicating clearly and effectively is a skill everyone can learn and
refine.
3. Research shows a strong positive link between a leader's communication
ability and worker innovativeness.
4. Listening is a passive activity.
5. Good listening is hard work.
6. The first and most important rule of effective communication is to analyze
your audience.
7. Audiences are most interested in messages that do not directly affect
them.
8. Ethos refers to logical arguments that support a position.
9. You can enhance ethos by passionate delivery of your speech, a simple
claim, or a story.
10. Persuasive appeals that arouse your emotions are effective when
speakers use stories to communicate.
11. Pathos is what makes listeners feel like they are making an informed
rational choice.
12. Logos comes from facts, figures, and evidence.
13. Deduction is moving from the specific to the general, while induction
begins with the general and ends with the specific.
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14. Arguments based on laws, rules, or widely accepted principles are best
expressed inductively.
15. Creating "sound bites" is the most commonly used method of finding the
core of an idea.
16. Storytelling is one of the oldest, most powerful modes of communication.
17. Effective communications depends on two factors: a persuasive and sticky
message and a clear and powerful delivery of that message.
18. Good stories "tell" rather than "show."
19. The first step in an effective presentation is developing a clear structure.
20. An effective speaker formulates a strategy for the specific audience before
he/she makes a presentation.
21. Evidence can reinforce the long-term effectiveness of persuasion.
22. Examples and statistics provide good supporting materials for a
presentation.
23. Presentations that use visual aids are more persuasive than those without
them.
24. PowerPoint presentations are made solely to present information.
25. Evidence has shown that the technology-centered approach is the most
effective approach of using PowerPoint in accomplishing presentation goals.
26. The use of emoticons in e-mails is now universally accepted.
27. When people have a chance to get to know one another, they are able to
use rich communication channels more effectively.
28. For communication to be most effective, we need to logically evaluate
other people's statements.
29. Thinking is faster than speaking.
30. Active listening requires a conscious effort to interact.
Multiple Choice Questions
31. Which of the following is perhaps the most defining feature of
communication?
32. The better a manager is at communicating with subordinates, the more
likely:
33. Which of the following is a commonly believed communication myth?
34. Assertive communication means:
