978-0073530406 Test Bank Chapter 2 Part 2

35. When people encounter something potentially stressful in the

environment, they first go through:

36. Current research shows that one specific aspect of the Type A behavior

pattern is most predictive of one’s health. Identify that aspect.

37. Which of the following is experienced when in fulfilling a family role, a

work role is neglected?

38. Why do organizations often make accommodations for large stressful

events?

39. Which of the following is an example of a “traumatic/major event” type of

stress?

40. Depersonalization is associated with:

41. Surface acting and deep acting are parts of:

42. ___________ is defined as performance decrements under pressure

circumstances.

43. The tendency of people under stress to focus on the threat to the

exclusion of all else is a well-established process called:

The tendency of people under stress to focus on the threat to the exclusion of all

else is a well-established process called “cognitive narrowing.”

44. Employees who have ________________ exhibit better mental performance,

greater ability to cope with stress, lower obesity levels, and higher energy levels.

Employees who have physical hardiness exhibit better mental performance,

greater ability to cope with stress, lower obesity levels, and higher energy levels.

45. Which of the following activities CANNOT be classified as a mood “repair”

activity?

46. The most important challenge in effective time management is to:

47. Nollie always misses the deadline for her quarterly report. She works

diligently and sincerely makes “to-do lists.” Nevertheless, she ends up spending

most of her time on whatever comes up, is urgent, or is in front of her. Which

time management principle does Nollie need to master?

48. Duffy Smith started having nightmares and chest pains and losing car keys

and theater tickets. His wife urged him: “Take a vacation. See a physician. Do

something!” So Duffy went to work on a Sunday afternoon. He threw out old files

and glanced at the stack of weekly work logs accumulating next to the rubber

tree plant. He sat down to eat the pizza he had ordered and looked at the work

logs again. Then he retrieved the rest of them for a thorough study. Over the last

quarter, the time spent on paperwork and reporting tasks had grown from 20

percent to 80 percent. He usually began to prepare the item status and inquiry

report on Monday. Co-workers delivered rumors, management changed weekly

priorities three or four times during the week, and balance estimates fluctuated

constantly. So Duffy revised the report daily through the week until submitting it

to management on Friday afternoon. The productive work of outside client

contacts, which used to account for most of his time, was now squeezed into

long lunches. Duffy decided to make some changes and left the building feeling

better than he had in months. He told his wife, “If my new work plan works next

quarter, we’ll go to Calgary for a week in July.” He started to prepare the item

status and inquiry report on Thursday mornings, turning it in by noon on Friday.

He scheduled contact meetings a week or two in advance, doing preparation

work by phone and e-mail to increase client contact value. He followed up earlier

and more thoroughly with each client. Duffy quickly returned to his old patterns

of peaceful sleep and feeling good. Tomorrow Duffy and his wife go to Canada.

Please answer the following question based on this scenario.

Which time management principle does Duffy’s work revision illustrate?

in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

C. Use the Swiss Cheese approach effectively.

D. When work is out of sight, it is out of mind.

E. Spend the bulk of time on the most important work.

Duffy’s work revision illustrates the 80/20 rule. This time management principle

requires one to analyze the most important 20 percent of work and then spend

the bulk of the time doing them.

49. Duffy Smith started having nightmares and chest pains and losing car keys