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35. When people encounter something potentially stressful in the
environment, they first go through:
36. Current research shows that one specific aspect of the Type A behavior
pattern is most predictive of one's health. Identify that aspect.
37. Which of the following is experienced when in fulfilling a family role, a
work role is neglected?
38. Why do organizations often make accommodations for large stressful
events?
39. Which of the following is an example of a "traumatic/major event" type of
stress?
40. Depersonalization is associated with:
41. Surface acting and deep acting are parts of:
42. ___________ is defined as performance decrements under pressure
circumstances.
43. The tendency of people under stress to focus on the threat to the
exclusion of all else is a well-established process called:
The tendency of people under stress to focus on the threat to the exclusion of all
else is a well-established process called "cognitive narrowing."
44. Employees who have ________________ exhibit better mental performance,
greater ability to cope with stress, lower obesity levels, and higher energy levels.
Employees who have physical hardiness exhibit better mental performance,
greater ability to cope with stress, lower obesity levels, and higher energy levels.
45. Which of the following activities CANNOT be classified as a mood "repair"
activity?
46. The most important challenge in effective time management is to:
47. Nollie always misses the deadline for her quarterly report. She works
diligently and sincerely makes "to-do lists." Nevertheless, she ends up spending
most of her time on whatever comes up, is urgent, or is in front of her. Which
time management principle does Nollie need to master?
48. Duffy Smith started having nightmares and chest pains and losing car keys
and theater tickets. His wife urged him: "Take a vacation. See a physician. Do
something!" So Duffy went to work on a Sunday afternoon. He threw out old files
and glanced at the stack of weekly work logs accumulating next to the rubber
tree plant. He sat down to eat the pizza he had ordered and looked at the work
logs again. Then he retrieved the rest of them for a thorough study. Over the last
quarter, the time spent on paperwork and reporting tasks had grown from 20
percent to 80 percent. He usually began to prepare the item status and inquiry
report on Monday. Co-workers delivered rumors, management changed weekly
priorities three or four times during the week, and balance estimates fluctuated
constantly. So Duffy revised the report daily through the week until submitting it
to management on Friday afternoon. The productive work of outside client
contacts, which used to account for most of his time, was now squeezed into
long lunches. Duffy decided to make some changes and left the building feeling
better than he had in months. He told his wife, "If my new work plan works next
quarter, we'll go to Calgary for a week in July." He started to prepare the item
status and inquiry report on Thursday mornings, turning it in by noon on Friday.
He scheduled contact meetings a week or two in advance, doing preparation
work by phone and e-mail to increase client contact value. He followed up earlier
and more thoroughly with each client. Duffy quickly returned to his old patterns
of peaceful sleep and feeling good. Tomorrow Duffy and his wife go to Canada.
Please answer the following question based on this scenario.
Which time management principle does Duffy's work revision illustrate?
© 2013 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution
in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
C. Use the Swiss Cheese approach effectively.
D. When work is out of sight, it is out of mind.
E. Spend the bulk of time on the most important work.
Duffy's work revision illustrates the 80/20 rule. This time management principle
requires one to analyze the most important 20 percent of work and then spend
the bulk of the time doing them.
49. Duffy Smith started having nightmares and chest pains and losing car keys
and theater tickets. His wife urged him: "Take a vacation. See a physician. Do
something!" So Duffy went to work on a Sunday afternoon. He threw out old files
and glanced at the stack of weekly work logs accumulating next to the rubber
tree plant. He sat down to eat the pizza he had ordered and looked at the work
logs again. Then he retrieved the rest of them for a thorough study. Over the last
quarter, the time spent on paperwork and reporting tasks had grown from 20
percent to 80 percent. He usually began to prepare the item status and inquiry
report on Monday. Co-workers delivered rumors, management changed weekly
priorities three or four times during the week, and balance estimates fluctuated
constantly. So Duffy revised the report daily through the week until submitting it
to management on Friday afternoon. The productive work of outside client
contacts, which used to account for most of his time, was now squeezed into
long lunches. Duffy decided to make some changes and left the building feeling
better than he had in months. He told his wife, "If my new work plan works next
quarter, we'll go to Calgary for a week in July." He started to prepare the item
status and inquiry report on Thursday mornings, turning it in by noon on Friday.
He scheduled contact meetings a week or two in advance, doing preparation
work by phone and e-mail to increase client contact value. He followed up earlier
and more thoroughly with each client. Duffy quickly returned to his old patterns
of peaceful sleep and feeling good. Tomorrow Duffy and his wife go to Canada.
Please answer the following question based on this scenario.
Duffy's stress source at the start of the scenario was:
© 2013 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution
in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
C. family pressures.
D. daily uplifts.
E. eustress.
Duffy's stress source at the start of the scenario was daily hassles. Daily hassles
are annoying events that occur during the workday that make accomplishing
work more difficult.
50. Duffy Smith started having nightmares and chest pains and losing car keys
and theater tickets. His wife urged him: "Take a vacation. See a physician. Do
something!" So Duffy went to work on a Sunday afternoon. He threw out old files
and glanced at the stack of weekly work logs accumulating next to the rubber
tree plant. He sat down to eat the pizza he had ordered and looked at the work
logs again. Then he retrieved the rest of them for a thorough study. Over the last
quarter, the time spent on paperwork and reporting tasks had grown from 20
percent to 80 percent. He usually began to prepare the item status and inquiry
report on Monday. Co-workers delivered rumors, management changed weekly
priorities three or four times during the week, and balance estimates fluctuated
constantly. So Duffy revised the report daily through the week until submitting it
to management on Friday afternoon. The productive work of outside client
contacts, which used to account for most of his time, was now squeezed into
long lunches. Duffy decided to make some changes and left the building feeling
better than he had in months. He told his wife, "If my new work plan works next
quarter, we'll go to Calgary for a week in July." He started to prepare the item
status and inquiry report on Thursday mornings, turning it in by noon on Friday.
He scheduled contact meetings a week or two in advance, doing preparation
work by phone and e-mail to increase client contact value. He followed up earlier
and more thoroughly with each client. Duffy quickly returned to his old patterns
of peaceful sleep and feeling good. Tomorrow Duffy and his wife go to Canada.
Please answer the following question based on this scenario.
Duffy's stress symptoms were:
© 2013 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution
in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.
C. eustresses.
D. physiological.
E. hardy.
Duffy's stress symptoms were physiological. Think about a time you have
experienced stress. Almost always, it was because you were uncertain about
something you really cared about: You were not sure you could finish an
important project on time, you worried whether you had the ability to handle an
assignment, or perhaps you were overwhelmed with the prospect of competing
with someone you perceived as more skilled or competent.
51. Which of the following is often referred to as Pareto's Law?
