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True / False Questions
1. Strains are more long-term consequences of chronic stress that have not
been alleviated by some means.
2. All stress is bad.
3. Good time management means being an efficient workaholic.
4. Stress can and does facilitate higher performance and productivity.
5. Great managers are aware of different sources of stress and seek ways to
proactively manage it to avoid its harmful effects.
6. Stressful events by themselves generate stress in individuals.
7. Different stressors call for different coping strategies.
8. In general, having an external locus of control is more beneficial than
having an internal locus of control with regard to job performance and stress.
9. People tend to underestimate how much large events in their lives
contribute to their stress level and grossly overestimate the effects of "daily
hassles."
10. When we do not know how to fill a role or what we are supposed to do in
it, we experience role conflict.
11. Age is one of the strongest demographic predictors of burnout with older
employees experiencing significantly greater burnout than younger employees.
12. Research has shown that with respect to burnout, the only gender
differences seem to be that men experience more emotional exhaustion
symptoms, while women experience slightly more cynicism symptoms.
13. Emotional labor is the process of regulating both feelings and expressions
for the benefit of organizational goals.
14. Deep acting is "managing observable expressions" such as maintaining a
pleasant facial expression and vocal tone.
15. Coping strategies are "first line" defenses for managing stress.
16. Coping strategies are not always practical because it is not possible to
remove every stressor from the work environment.
17. Instrumental support is support that is tangible and practical in nature and
is a direct means of helping someone.
18. Appraisal support is feedback that builds your self-esteem.
19. One of the antidotes for choking is pressure-free practice.
20. What makes choking so fascinating is that it happens only to star
performers.
21. Focused automated behavior is one of the antidotes for choking.
22. Research has helped identify four recurring factors that distinguish those
with psychological hardiness: psychological fitness, physical fitness, control, and
challenge.
23. When under intense stress, we naturally ask for help from our network of
family and friends.
24. One stress-management strategy closely aligned with control is that of
seeking big achievements.
25. Psychologically hardy individuals view change as a stumbling block, not a
stepping stone.
26. The inability to manage time is among the greatest sources of stress and
can doom the most conscientious of people.
27. As management guru Peter Drucker has famously noted, doing things right
should come before doing the right things.
28. Often referred to as Pareto's Law, the 80/20 rule holds that only 20
percent of the work produces 80 percent of the value.
29. What you choose not to do can be as important as what you do.
30. The ABC method is a strategy used to address procrastination.
Multiple Choice Questions
31. Which of the following observations about strains is true?
32. Which of the following is NOT a likely behavior for a manager experiencing
high levels of stress?
33. Which of the following is NOT a common stress-related physical problem?
34. "Eustress" is defined as:
