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True / False Questions
1. Fear is the best motivator of change.
2. According to Lewin's model, the changing stage involves overcoming
inertia and breaking down existing ways of thinking.
3. According to Lewin, the best way to change the status quo is to increase
restraining forces.
4. According to William Bridges, change is the same as transition.
5. Kotter's change model is based on analyzing where change initiatives go
wrong.
6. According to John Kotter, the first step in a successful change intervention
is raising a feeling of urgency.
7. In order to establish a buy-in, one should communicate by relying on
memos and reports and avoid heartfelt communications.
8. Empowering involves rewarding in ways that inspire, promote optimism,
and build self-confidence.
9. Kotter's description of empowerment is similar to Lewin's argument about
unfreezing.
10. Creating long-term wins is a recruiting method for success, as it nourishes
faith in the change effort.
11. According to the McKinsey 7S model, style is the procedure that
employees perform to get work accomplished.
12. In an effective planned change process, collecting data is essentially
always the first step.
13. Real change in an organization involves considerable overlap and skipping
among various phases.
14. Appreciative inquiry involves asking a series of probing questions that
strengthen a system's positive potential.
15. The chance for success reduces when information pertaining to the
change is made more transparent.
16. Results-oriented goals lead to more direct and urgent strategy
development.
17. The best way to reinforce a singular goal is to use a balanced scorecard.
18. In order to ensure consistency and reliability, only one method should be
employed to collect data.
19. In data collection, an opinion survey is one in which a person's behavior
and reactions are recorded as a narrative.
20. Appreciative inquiry involves looking for what is right and effective in a
system.
21. Energy created by feedback comes from both the content and the
process.
22. While presenting data, one must remember to define all areas possible in
order to provide a complete presentation.
23. Short-term gains and highly visible rapid changes will help embed the
change and gather momentum.
24. Strategic interventions deal with changes is work area configurations and
division of labor.
25. Social interventions deal with culture and teamwork.
26. Technological interventions involve organization structure and new
product or service introductions.
27. Reframing is the process of looking at organizational issues through
multiple lenses.
28. Resistance is an inevitable reality of change management.
29. When changes being suggested result in people losing their status, it is
referred to as loss of control.
30. Manipulation and co-optation involve selectively using information and
implied incentives.
Multiple Choice Questions
31. During Lewin's unfreezing state of organizational change:
32. John's department went through a major reorganization last year with the
upgradation of technology, transfer of five employees, and the office moving to a
more economical location. Last week, for the first time, the department achieved
their production numbers. According to Lewin, what state of change is the
department in?
33. In Lewin's force field analysis, the quickest path to change is to:
