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Multiple Choice Questions
31. From a skills perspective, which of the following serves as a key point for
managers while negotiating and mediating conflict?
32. In organizations, the two kinds of conflicts that generally occur are:
33. Which of the following statements is true about relationship conflict?
34. Which of the following statements is true about task conflict?
35. Which of the following statements is a positive effect of conflict?
36. Which of the following statements is a negative effect of conflict?
37. Billy's department is in an uproar. His most senior workers, Greta and
Libby, are at the point of refusing to be in the same room at the same time. Billy
investigated the problem and found that Greta established new procedures
based on a corporate memo written in October last year. Libby refused to follow
the procedures because of the follow-up memo written two weeks later. When
Billy showed Greta and Libby both documents, the conflict ended. What was the
source of the conflict?
38. _____ factors exert their influence and give rise to conflicts when people
have different images or interpretations of the same thing.
39. Paola, a corporate trainer, was sent to the Michigan plant as a last-minute
replacement to train a batch of new employees on work behaviors. Paola's
brother-in-law Ramon, a machinist in the Michigan plant, happened to be part of
the batch Paola was to train. On the first day of class, before she could realize,
Ramon was hugging her in front of the whole class. Paola could not help but
frown and said, "Either settle down or leave. I have to teach these people proper
work behaviors! I'll talk to you during the break." What factor caused this
conflict?
40. Which of the following is an example of conflict caused by environmental
factors?
41. Which of the following is part of the Thomas-Kilmann Conflict Resolution
Grid?
42. When selecting a conflict management style to resolve a conflict where
the need is for justice rather than mercy, choose to:
43. Which of the following statements apply when using competition as a
conflict resolution strategy?
44. Mabel, a sales manager, just received new rules and regulations from her
company's headquarters about the use of expense accounts. Dan and Trey, two
of her best salespeople, have ignored other corporate directives with impunity.
Law, however, requires these changes. Mabel knows there will be objections to
the changes. What conflict resolution strategy must Mabel use?
45. One of Haley's best workers wants to work from 7 a.m. to 3 p.m. instead of
the regular 9 a.m. to 5 p.m. shift for the next two weeks while her son plays in
the championship series at a school across town. This arrangement will not
hinder the employee's work. What should Haley do?
46. Due to budget restrictions, a business school could afford to hire only one
new faculty member for the next academic year. However, the school needed
additional faculty members in both finance and marketing. Two hours into a
heated meeting with the department chairpersons, the dean excused herself
saying she had another meeting to attend to. What conflict management style did
the dean use?
47. For which of the following situations would avoidance be an appropriate
conflict management strategy?
48. Due to budget restrictions, a business school could afford to hire only one
new faculty member for the next academic year. However, the school needed
additional faculty members in both finance and marketing. After a lengthy
discussion, it was decided that the budget would be shared and part-time
instructors would be hired for the next year. What kind of conflict management
strategy was used?
49. _____ value the insight they gain from learning about other parties'
interests and perspectives during the conflict resolution process.
50. Which of the following is a disadvantage of employing the collaborative
conflict management style?
