978-0073530406 Test Bank Chapter 10 Part 4

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always been for you.” Pat nodded, “See you at 1:30.”

Pat and Dave waited in the conference room for the younger employees. Pat

looked at her watch and said, “I can’t believe Nate is only two years older than

in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

are nearly double what they were last year. Customer complaints about our lack

of concern are an embarrassment. We are in this together. 30 percent of our

regular income and 50 percent of our bonuses come from our combined efforts.

We have to figure out how to stop double efforts on some clients and missing

others altogether. When we call the same person on the same day with

approximately the same questions or information, we look disorganized and

unprofessional. Travel expenses show we are going to the same cities on

consecutive weeks to do the same business. Don’t we share account information

with each other? All of these products have similar client demographics, similar

market niches, and similar competitive profiles. We have to share. We have to

figure this out together. Now, we have to change something. Now. any questions

before Toby arrives?” Amanda fished through her purse, “Oh, Pat, I nearly forgot!

Daddy (the CEO of Blues Services) said ‘Thanks’ for that report you rushed to

him yesterday. What projections and reports?” Nate flashed her the packet of

information. She said, “Oh, that looked too boring and too historical for me to

look through. Tell me what I need to know.” Nate ignored her as he checked the

scores on his mobile. Amanda gave him a pitying look and said, “You men,

concerned about ball game scores at work! How just, un. . .” Pat smiled bleakly

and said, “Hello, Toby, I think you know everyone here.” Toby shook hands all

around, except with Amanda who was busy putting on the hand lotion she had

finally found in her purse. Toby started, “Thanks for taking the time to complete

the questionnaires I sent you. I think Blue Lightning has a lot going for it, and

some areas to work on. I will show you what you told me, and then we will work

on this together.” Toby’s first slide showed four stick figures with “What we think

about _____” arrayed around them. Figure 1 had curly hair and a big smile and

data that indicated that the rest of the team thought Figure 1 did not show up for

meetings on time, did not contribute a fair share to the group workload, did not

receive feedback well, did encourage innovation among team members, and was

fun and energetic. Figure 2, with a flattop haircut, was surrounded by data that

indicated Figure 2 showed up on time, prepared work assignments on time,

showed respect for all group members, and did not change his or her opinion

easily, even when appropriate. Figures 3 and 4 provided similar information. Toby

also had results combined from the four Blue Lightning members in response to

questions such as “How satisfied are you that your ideas are heard by the

team?” “How well does the team resolve differences of opinion? How well does

the team follow its own ground rules?” Please refer to this scenario for the

following question.

Which of the following is the biggest threat to performance for Blue Lightning?

Essay Questions

61. Blues Services, a large print publishing house, added two new employees

to one of its work group teams (Blue Lightning) last year to replace a retiree and

a promotion. The Blue Lightning team was responsible for global marketing and

advertising for several monthly print pieces: a travel journal, an eco-tourism

monthly, a food and restaurant guide with recipes, and an in-flight magazine for

a well-known commercial air carrier. Pat, a 40-something Hispanic female,

headed the team and had primary responsibility for the travel journal. Dave, a

60ish white male, had primary responsibility for the food and restaurant guide

and general long-term account management. Amanda, a new college graduate

with marketing major, was hired to replace Clyde, the retiree who was

responsible for the in-flight magazine. Nathan, an ex-army sergeant who did

much of his college work while on active duty, had responsibility for the eco-

tourism monthly. Pat had called a staff meeting to work on team productivity.

Numbers were down from a year ago. Expenses were doubled. Pat had talked to

the senior human resources consultant, Toby, before the meeting about this

team intervention. She told Toby, “I can’t believe Nate is only two years older

in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part.

always been for you.” Pat nodded, “See you at 1:30.”

Pat and Dave waited in the conference room for the younger employees. Pat

looked at her watch and said, “I can’t believe Nate is only two years older than

Amanda.” Dave commented, “It’s that military thing. Grows them up quick.” Pat

shrugged, “Maybe, but neither one of them is here and we are supposed to start

in 1 minute.” Dave looked at his watch and said, “I’ll buy you coffee if Amanda

shows up first. You buy for me if it’s Nate.” Pat laughed, “I’ll buy you coffee, but

no deal” just as the door swung open and Nate slid into a seat. “Hey, did you see

those playoffs! I was down at Clancy’s and caught the slow elevator back. Just

barely on time! What’s going on, Ma’am? Sir?” He put his notebook down and

pulled out the budget reports and goals statements that had been requested for

the meeting. Dave asked Nate about the game and started telling him about an

earlier year’s series that he had witnessed in person. Nate said, “So that’s how

you did the terrific ‘Sports, bars, stars, and restaurants in Baltimore’ series! That

was so great. My mom’s sister sent me magazines every month I was in country.

All the guys loved that one.” Pat interjected, “That was great work, Dave. We got

national recognition for that.” The two men continued to chat and Pat continued

to look at her watch. At 1:10, she buzzed her secretary to find Amanda. Ten

minutes later, Amanda walked into the room, frowning, “I so forgot about the

meeting today. Why didn’t anyone remind me? I was working really hard at

getting frequent traveler miles from the airline to use for my vacation next year.

Then, Sandy (Pat’s secretary) interrupted me to come up here. Will this take

long? I have a massage scheduled at 5:30 across town and the last time I was

late, Paul took someone else in front of me! Can you believe that?” Pat began

talking. “I have asked Toby, the consultant who works with groups to spend the

afternoon with us. He will be here shortly. As you have seen from the projections

and reports from last year, Blue Lightning is no longer in first place in the Blue

Team rankings. Our production figures have slipped significantly. Our expenses