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Chapter 9 Third-Party Intervention
Hocker: Interpersonal Conflict, 10e TB-9 | 1
EXAM QUESTIONS:
Chapter 9
True/False
Multiple Choice Questions
1. Mediation works best when conflicting parties:
a. are emotionally mature.
b. have a disproportionate distribution of power.
c. have religious differences.
d. lack the motivation to resolve their differences on their own.
e. are involved in extreme rather than moderate levels of conflict.
Chapter 9 Third-Party Intervention
Hocker: Interpersonal Conflict, 10e TB-9 | 2
Copyright ©2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior
written consent of McGraw-Hill Education.
Ans: a
2. Which form of alternative dispute resolution gives parties the most control in determining
their own solutions to their conflict?
a. Conciliation
b. Mediation
c. Arbitration
d. Facilitation
e. Litigation
3. Which of the following is not an advantage of mediation?
a. Mediation allows the conflicting parties to disagree on the settlement.
b. Mediation reduces the cost of protracted disputes.
c. Mediation increases satisfaction with the outcomes of the dispute.
d. Mediation enhances relationships among people.
e. Mediation reduces the recurrence of conflict.
4. Which of the following is a similarity between arbitration and adjudication?
a. Both reinforce the assumption that conflicting parties can resolve their own disputes.
b. Both require the voluntary participation of conflicting parties.
c. Both empower a third party to decide the outcome of a conflict.
d. Both are settled outside of courts.
e. Both require the mediator of conflicts to personally know the conflicting parties.
5. When an authority listens to both sides of a dispute, questions the parties to the conflict, and
then renders a judgment that both parties have agreed ahead of time to accept, which of the
following intervention strategies is at play?
a. Adjudication
b. Arbitration
c. Facilitation
d. Mediation
e. Conciliation
Hocker: Interpersonal Conflict, 10e TB-9 | 3
6. Because mediation relies on agreements developed by all of the parties to the conflict,
mediation brings which of the following advantages to other forms of dispute resolution?
a. Solutions are more likely to be creative.
b. A mutual stake in the resolution is promoted.
c. Solutions are more likely to involve a compromise.
d. It costs less than adjudication.
d. Mediations are faster than other forms of dispute resolution.
7. Which of the following is not a limitation of mediation?
a. Some people are not willing to work collaboratively with their “enemy.”
b. It requires the parties to be involved in their own decision-making process.
c. Parties have to be committed to working on the conflict.
d. If physical abuse has been present in the relationship, it may be difficult to deal with
the power imbalance.
e. Small disputes are not worth the effort.
8. Which of the following statements is false?
a. Children can be effectively trained as mediators.
b. Mediators need to be masters of the process.
c. The mediator’s job is not to advocate solely on behalf of one of the parties.
d. Mediation takes many different forms in different contexts.
e. Mediators need to be content experts in the area of dispute.
9. Which of the following is a potential advantage of using adjudication to manage conflicts?
a. No advantages exist.
b. Parties will have a firm decision on who is right.
c. Children are usually very satisfied in custody disputes.
d. Power imbalances may be corrected.
e. Less money is spent.
10. Which of the following contexts would be appropriate for mediation?
a. Marital disputes
b. Workplace disputes
Chapter 9 Third-Party Intervention
c. Teacher–student disagreements
d. Conflict amongst members of a homeowners’ association
e. All of the answers are correct.
11. “I Stole Your TV” is an example of:
a. a specialized form of mediation designed for cases in which one person is guilty of a
crime.
b. the court system gone awry.
c. a specialized type of counseling.
d. binding arbitration.
e. people who refuse to collaborate.
12. A cultural form of dispute management involving parties working on their conflicts in front
of others can be found in:
a. Hawaii.
b. Malaysia.
c. Native American traditions.
d. the culture of the Kalahari Bushman.
e. All of the answers are correct.
Short-Answer/Essay Questions
1. Briefly describe a recent situation in which you personally intervened (or witnessed an
intervention) in an informal context. What have you learned by reading the section on
informal intervention that would influence how you might make different choices in the
future?
2. List, describe, and illustrate the five stages of the mediation process. Explain how each
stage is important to the process.
3. What is the most significant difference between mediation and arbitration?
4. Provide a rationale for the use of mediation in a family or organizational setting.
Compare and contrast your rationale with the rationale for other types of intervention.
Chapter 9 Third-Party Intervention
Hocker: Interpersonal Conflict, 10e TB-9 | 5
5. Which is more important in the mediation process: agreement or transformation? Make
an argument in support of your conclusion.
6. What are the limitations of adjudication? Provide examples for the limitations.
7. How is “coaching” similar to or different from “mediation” and “counseling”? Be sure to
demonstrate understanding of all three concepts before comparing and contrasting.
8. What are the positive features of adjudication?
