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Chapter 6 Emotions in Conflict
Hocker: Interpersonal Conflict, 10e TB-6 | 1
EXAM QUESTIONS:
Chapter 6
True/False
Multiple Choice Questions
1. Emotions are:
a. destructive during conflicts.
b. neither “good” nor “bad”; they just “are.”
c. simple to regulate.
d. irrational.
e. polite.
2. Which of the following is a misconception of emotion in conflict?
Chapter 6 Emotions in Conflict
Hocker: Interpersonal Conflict, 10e TB-6 | 2
a. Emotions hinder good decision making.
b. Emotions affect the human body.
c. Emotions affect people’s thinking.
d. Emotions can be controlled.
e. Emotions should be expressed at work.
3. Which of the following statements is true of how emotion functions in conflict?
a. Conflict is avoided if emotional arousal is high.
b. Emotional events always trigger unfamiliar patterns of responses during conflict.
c. Emotional behavior during conflict is unaffected by individual behavior.
d. Maturity mediates strong emotion during conflict.
e. The intensity of emotion remains constant through the conflict process.
4. Which of the following statements is true?
a. Emotions should not be expressed at work.
b. Emotions hinder good decision making.
c. Emotions should be saved for “later.”
d. Emotions can be managed.
e. Only women are emotional.
5. Lori traditionally hosted Thanksgiving dinner at her house for 10–15 relatives. Rarely did the
guests help her with dinner, clean up, or even say, “Thank you.” This went on for so long that
she resented hosting the dinner. This year she assigned each person to bring a dish or do a
particular task. A few guests opted out, but the remainder came to dinner, and everyone
(including Lori) had a good time. Lori’s anger served the important function of:
a. seeking revenge.
b. righting a wrong.
c. setting boundaries.
d. giving her a wake-up call.
e. being selfish.
6. Which emotion has been termed the “moral” emotion?
a. Anger
b. Sadness
Chapter 6 Emotions in Conflict
c. Fear
d. Revenge
e. Contempt
7. _____ are more likely than _____ to cover up anger.
a. Men; women
b. Women; men
c. Parents; children
d. Employers; employees
e. Teachers; students
8. _____ are more likely than _____ to cover up sadness.
a. Men; women
b. Women; men
c. Parents; children
d. Employers; employees
e. Teachers; students
9. Too little sadness can result in:
a. a burden on others.
b. distorted emotional expression.
c. depression.
d. little to no conflict.
e. increased emotional intelligence.
10. Which of the following is a guideline for responsible expression of anger?
a. People should direct their anger inward rather than outward.
b. People should completely suppress their anger in public.
c. People should work to find the stimulus for their anger.
d. People should recognize that venting is the same as acknowledging anger.
e. People should nonverbally express their anger.
Hocker: Interpersonal Conflict, 10e TB-6 | 4
11. One important part of expressing anger in a responsible manner is:
a. verbally stating the anger.
b. knowing the difference between venting and acknowledging anger.
c. refusing to attack each other.
d. uncovering the source of your anger.
e. All of the answers are correct.
12. “When you tease me in front of our friends, I feel embarrassed” is an example of:
a. a dysfunctional expression of emotion.
b. venting.
c. attacking your conflict partner.
d. an X-Y-Z statement.
e. a TRIP metaphor.
13. During a lengthy divorce and custody dispute, Patrick started calling his soon-to-be ex-wife
terrible names in front of their children and her friends. In response, Becky called Patrick’s
employer and told him that Patrick is a terrible person. Events such as these went on for
months. These behaviors wrecked the couple’s chance for collaboration because each person
was operating on which part of the “intensity continuum”?
a. Unexpressed conflict
b. Moderately expressed conflict
c. Unrestrained conflict
d. Venting
e. Revenge
Short-Answer/Essay Questions
1. Explain the statement “Anger remains or grows rather than lessens with unbounded
expression.”
2. What is the relationship between anger and fear? What about aggression?
3. Explain what it means to be a “warrior of the heart.”
Chapter 6 Emotions in Conflict
4. Describe the “circumplex model of affect,” which includes two dimensions—
pleasant/unpleasant and activation/deactivation. How can this model help you understand and
express your emotions more effectively?
5. What is the use of the X-Y-Z formula? Describe its three parts, and write an example for each.
6. Discuss the concept of “tension of opposites”—the urge to either “move toward or against”
our emotions. First, describe the two tensions. Second, provide an example of each. Be sure
to use terms from the text to explain this principle of emotion.
7. What do your authors mean when they say you must assume self-responsibility, in terms of
emotions, in order to transform your conflicts with others?
