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978-1457601927 Chapter 1 Part 1
INSTRUCTOR’S MANUAL TO A CCOMPANY ORGANIZATIONAL C OMMUNICATION Balancing Creativity and Constraint ERIC M. EISENBERG University of South Florida H. L. GOODALL JR. Late of Arizona State University ANGELA TRETHEWEY Arizona State University MARIANNE LEGRECO University of North Carolina, Greensboro […]
978-1457601927 Chapter 1 Part 2
Personal work experience Purpose: This exercise will allow you to reflect on your own work experience and to share that experience with others in the class. Process: Write a two– to three-page narrative that describes a typical day in your […]
978-1457601927 Chapter 10 Part 1
CHAPTER 10 Organizational Alignment: Managing the Total Enterprise CHAPTER SUMMARY Chapter 10 focuses on organizational alignment through various processes and practices, particularly computer– assisted technologies. The first half of this chapter looks at how managers consider the entire organization through […]
978-1457601927 Chapter 10 Part 2
years and have two children in college. Administrative Assistant: You work as an assistant to the CEO. You have been asked to move with the company to South Carolina. You are a thirty-seven-year-old single parent. You currently live with your […]
978-1457601927 Chapter 10 Part 3
CASE STUDY One result of the move has been a drop-off in the frequency of informal and formal contact among employees from different business units. Another result has been a kind of “silo” thinking about the individual business units, as […]
978-1457601927 Chapter 2
CHAPTER 2 Defining Organizational Communication CHAPTER SUMMARY Chapter 2 begins by introducing the four most prevalent definitions of organizational communication: (1) communication as information transfer, (2) communication as transactional process, (3) communication as strategic control, and (4) a balance of […]
978-1457601927 Chapter 3
PART II THEORIES OF ORGANIZATIONAL COMMUNICATION CHAPTER 3 Three Early Perspectives on Organizations and Communication CHAPTER SUMMARY Chapter 3 explains communication theories associated with classical management, human relations, and human resources. The text emphasizes that historical writing in general is […]
978-1457601927 Chapter 4
CHAPTER 4 The Systems Perspective on Organizations and Communication CHAPTER SUMMARY Chapter 4 introduces the systems approach to organizations, which is one of the most dominant metaphors in organizational research and practice. The systems metaphor, which borrows several ideas and […]
978-1457601927 Chapter 5
CHAPTER 5 Cultural Studies of Organizations and Communication CHAPTER SUMMARY This chapter introduces the cultural metaphor for studying organizations, an approach that brings the symbolic life of an organization to the forefront. The cultural perspective, like systems thinking, emerged as […]
978-1457601927 Chapter 6
CHAPTER 6 Critical Approaches to Organizations and Communication CHAPTER SUMMARY Chapter 6 provides students with a much more thorough and in–depth look at the critical approaches to organi– zational communication. Beginning with the initial rise of this perspective in the […]
978-1457601927 Chapter 7
CHAPTER 7 Identity and Difference in Organizational Life CHAPTER SUMMARY Chapter 7 begins by framing the relationship between identity and difference. The chapter explores early theories that considered identity a fixed and essential entity as well as more contemporary views […]
978-1457601927 Chapter 8
CHAPTER 8 Teams and Networks: Communication and Collaborative Work CHAPTER SUMMARY This chapter presents an important branch of recent theorizing on organizational communication. In Chapter 8, the concepts of collaboration, engagement, and democracy in the workplace lay the foundation for […]
978-1457601927 Chapter 9
CHAPTER 9 Communicating Leadership CHAPTER SUMMARY Chapter 9 focuses specifically on leadership and the important relationships between superiors and subordinates in organizations. The chapter opens by tracing the historical development of leadership in organizational re search. It is important to […]
978-1457601927 Test Bank Chapter 1
Page 1 1. Answers to questions about organizational communication are A) highly situated and perishable. B) the same across all industries. C) the same as they were in previous times. D) changing over time, but they apply to all organizations. […]
978-1457601927 Test Bank Chapter 10
Page 1 1. Selecting a strategy or purpose that distinguishes the organization from its competitors is called A) alignment. B) strategic planning. C) strategic positioning. D) branding. 2. Descriptors such as cheapest, fastest, and most reliable are typically used in […]
978-1457601927 Test Bank Chapter 2
Page 1 1. According to Mead, the self consists of two interrelated “stories”: A) the “me” and the “you.” B) the “inner self” and the “outer self.” C) the “I” and the “me.” D) the “us” and the “them.” 2. […]
978-1457601927 Test Bank Chapter 3
Page 1 1. Which of the following individuals is said to be responsible for popularizing concepts of hard work, independence, and organizing life through work? A) Karl Marx B) Benjamin Franklin C) Kenneth Burke D) Albert Einstein 2. Weber saw […]
978-1457601927 Test Bank Chapter 4
Page 1 1. Which of the following is not a concept in systems theory? A) Feedback B) Top-down management C) Interdependence D) Goals 2. Systems theory encourages us to explore how organizational effectiveness depends on the coordination of A) the […]
978-1457601927 Test Bank Chapter 5
Page 1 1. The unique way in which people in an organization talk, think, and act is called the organization’s A) culture. B) strategy. C) climate. D) personality. 2. Ethnographers who look specifically at issues of power and domination associated […]
978-1457601927 Test Bank Chapter 6
Page 1 1. Critical approaches to organizational communication pose difficult and important questions about A) creating horizontal communication. B) increasing efficiency and effectiveness. C) the nature of power and control. D) promoting managerial sense making. 2. In French and Raven’s […]
978-1457601927 Test Bank Chapter 7
Page 1 1. The argument that individuals can be real and honest in the way that they live and work with others is also known as A) identity. B) feminism. C) the “zone of indifference.” D) authenticity. 2. The idea […]
978-1457601927 Test Bank Chapter 8
Page 1 1. According to the text, teams that avoid the conflict stage are more likely to experience A) groupthink. B) collaboration. C) involvement. D) difference. 2. Which of the following theorists created the multiple-stakeholder model as a way to […]
978-1457601927 Test Bank Chapter 9
Page 1 1. Chapter 9 cites several failures in leadership that have increased the stakes for finding and training effective leaders. Which of the following is NOT one of those reasons? A) Various financial debacles of the late twentieth and […]