Page 1
1.
According to the text, teams that avoid the conflict stage are more likely to experience
A)
groupthink.
B)
collaboration.
C)
involvement.
D)
difference.
2.
Which of the following theorists created the multiple-stakeholder model as a way to
promote greater democracy in organizations?
A)
Karl Marx
B)
Dennis Mumby
C)
Aubrey Fisher
D)
Stan Deetz
3.
Organizations that structure themselves around independent decision-making groups,
not individuals, as a way of improving work processes and quality of service are also
known as
A)
highly reliable organizations.
B)
team-based organizations.
C)
turbulent organizations.
D)
stakeholder organizations.
4.
In his model of workplace democracy, which of the following is Deetz’s goal in shared
decision making?
A)
Team-based organizations
B)
Highly reliable organizations
C)
Constitutive codetermination
D)
Ethical communication
5.
Which of the following types of teams requires the superior to act as a facilitator, being
hard on rules and goals, while respecting the free exchange of ideas?
A)
Project team
B)
Empowered work team
C)
Quality improvement team
D)
Virtual team
6.
Quality-improvement teams are responsible for all of the following EXCEPT
A)
improving customer satisfaction.
B)
evaluating and improving team performance.
C)
reducing costs.
D)
reporting directly to shareholders.
Page 2
7.
Which of the following is NOT one of Aubrey Fisher’s stages in her model of group
decision making?
A)
Norming
B)
Conflict
C)
Orientation
D)
Emergence
8.
According to the text, what is a source of conflict among teams?
A)
People have different communication styles.
B)
People have personality differences that cannot be resolved.
C)
People pursue different interests.
D)
There is no primary reason for team conflict.
9.
The most effective methods of conflict resolution focus on balancing
A)
profits and people.
B)
“concern for others” and “concern for self.”
C)
ethics and agenda.
D)
employee interests and shareholder interests.
10.
According to the text, which of the following are the most powerful groups that emerge
from formal and informal communication among people who work together?
A)
Highly reliable organizations
B)
Project teams
C)
Emergent communication networks
D)
Small-group communication networks
11.
Which of the following models seeks to balance the demands of global economic
competition with a respect for the well-being of people and the environment?
A)
Model of positive collaboration
B)
Model of conflict management and consensus
C)
Multiple-stakeholder model
D)
Model of sustainable communication
12.
What type of team has long been used by organizations in the design and development
of new products and services?
A)
Project teams
B)
Consensus-driven organizations
C)
Virtual teams
D)
Collaborative teams
Page 3
13.
FedEx, General Electric, and General Mills all recorded significant productivity
improvements, and Texas Instruments Malaysia boosted employee output by 100
percent, after incorporating
A)
matrix organizations.
B)
work teams.
C)
virtual teams.
D)
quality-improvement teams.
14.
Which of the following operates at the highest level of empowerment?
A)
Emergent communication networks
B)
Quality-improvement teams
C)
Self-directed work teams
D)
Virtual teams
15.
At General Electric, management selects one hundred employees to attend a three-day
conference. A facilitator divides the employees into groups, and each group identifies
problems within the company and recommends changes to senior management. This
example illustrates which of the following types of teams?
A)
Quality improvement
B)
Virtual
C)
Project
D)
Work
16.
When group members go along with, rather than critically evaluate, the group’s
proposals or ideas, they are
A)
building a network.
B)
achieving consensus.
C)
engaging in groupthink.
D)
doing what they’re supposed to be doing.
17.
Which of the following teams fall into a more advanced category?
A)
Work teams
B)
Project teams
C)
Quality-improvement teams
D)
Community-engaged and virtual teams
Page 4
18.
According to the text, most conflict comes from
A)
acquisition and use of resources.
B)
an actual opposition in goals.
C)
a perceived opposition in goals.
D)
pressure from external stakeholders.
19.
As a strategy for managing conflict, collaboration operates by
A)
emphasizing new solutions.
B)
emphasizing high assertiveness combined with high levels of cooperation.
C)
emphasizing compromise.
D)
accommodating all parties’ interests.
20.
According to the text, which of the following phases of the negotiation process does
NOT occur in all cultures?
A)
Developing relationships with others
B)
Exchanging information about topics under negotiation
C)
Recognizing multicultural techniques of persuasion
D)
Encouraging members to stick to what they believe in
21.
Which of the following is NOT a communication role that often occurs in a network?
A)
Isolate
B)
Bridge
C)
Group member
D)
Leader
22.
Communication networks that experience shared meaning among their members about
major organizational issues are said to be
A)
dense.
B)
connected.
C)
sparse.
D)
rich.
23.
Which of the following is NOT one of the three types of network linkages as identified
by Eric Eisenberg?
A)
Institutional
B)
Educational
C)
Representative
D)
Personal
Page 5
24.
The informal rules that guide acceptable behavior in organizations are known as
A)
decision-making strategies.
B)
roles.
C)
norms.
D)
emergent networks.
25.
All of the following are guidelines for team communication that Senge and his
colleagues claim promote team learning EXCEPT
A)
balancing inquiry and advocacy.
B)
bringing tacit assumptions to the surface of team dialogue.
C)
becoming aware of the assumptions that inform conclusions.
D)
finding the most appropriate leader.
26.
Teams fail primarily because individuals do not want autonomy and independence in the
workplace.
A)
True
B)
False
27.
In a global society, networks are becoming increasingly important and are continuously
changing and transforming.
A)
True
B)
False
28.
Research shows that diverse teams tend to struggle less at the beginning of their work
process.
A)
True
B)
False
29.
Consensus is possible only when a select few people are a part of the decision-making
process.
A)
True
B)
False
30.
The multiple-stakeholder model asserts that organizations should value more
perspectives than just those of the shareholders and stockholders.
A)
True
B)
False
Page 6
31.
Individuals somehow always manage to perform their preferred conflict styles.
A)
True
B)
False
32.
Consensus, by definition, means that all members agree with a given outcome.
A)
True
B)
False
33.
All cultures engage in the same phases of the negotiation process, but the amount of
time that they devote to each phase may differ.
A)
True
B)
False
34.
Conflict is always a bad thing.
A)
True
B)
False
35.
Communication technologies have become a key resource for basic teams and an
absolute necessity for virtual and community-engaged teams.
A)
True
B)
False
36.
Highly interdependent interorganizational networks are sensitive to environmental jolts
that affect whole industries.
A)
True
B)
False
37.
Self-directed work teams have an ironic name, because they are rarely directed by the
actual members of the group.
A)
True
B)
False
38.
Networking can be used to balance work and family concerns.
A)
True
B)
False
Page 7
39.
Network analyses should always be shared with management, regardless of how the
outcomes may affect the employees who participated.
A)
True
B)
False
40.
Multiplex relationships are less significant than uniplex relationships in promoting
social support and organizational innovation.
A)
True
B)
False
41.
What role does groupthink play as teams and networks develop? How do most groups
end up experiencing groupthink? What are some ways in which it can be avoided?
42.
What are the four important factors in team formation?
43.
What is the difference between a project team and a work team? Provide an example of
each.
44.
What parts do roles and norms play in the communicative dimensions of teamwork?
45.
How do teams learn? Provide an example that illustrates your point.
46.
Explain the role of interorganizational communication networks in contemporary
organizations. Construct an example that illustrates the important parts of these
networks.
47.
What promises does Stan Deetz’s multiple-stakeholder model hold for individuals who
work in teams? What perils does this model also pose?
48.
Use an example from your own experience with organizations to illustrate the concept
of communication network roles. Be specific about which role your example
demonstrates (i.e., the isolate, group member, bridge, or liaison).
Page 8
49.
What is an example of an extraorganizational network? Why are they important to
understanding the general processes of organizational communication and work in
teams?
50.
How have virtual teams changed the way that organizational members communicate?
Consider different technologies that help virtual teams interact as well as how concepts
such as culture and boundaries are also changed in a virtual world.
51.
Chapter 8 begins by outlining Stan Deetz’s multiple-stakeholder model as a way to
promote democracy and participation in organizations. What does it mean to be a part of
a “democratic” organization? Should modern workplaces and corporations be required
to operate more democratically, considering that they operate in a country with
democratic principles? Use concepts from Deetz’s multiple-stakeholder model to defend
your answer.
52.
Different types of jobs require different types of teams. Chapter 8 illustrates four general
types of teams (project, work, quality improvement, and virtual). Outline the purpose
and goals of each type of team, and offer an example for each of the four types.
53.
Consider the concepts of conflict, consensus, and workplace democracy. How should
organizational members pursue the goals of workplace democracy? Make sure you
explain how the processes of conflict management and consensus building would affect
that pursuit. Use examples to support your points throughout.
Answer Key
1.
A
2.
D
3.
B
4.
C
5.
B
6.
D
7.
A
8.
C
9.
B
10.
C
11.
C
12.
A
13.
B
14.
C
15.
A
16.
C
17.
D
18.
A
19.
B
20.
D
21.
D
22.
A
23.
B
24.
C
25.
D
26.
B
27.
A
28.
B
29.
B
30.
A
31.
B
32.
B
33.
A
34.
B
35.
A
36.
A
37.
B
38.
A
39.
B
40.
B
41.
42.
43.
44.
Page 10
45.
46.
47.
48.
49.
50.
51.
52.
53.