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1 Test Item File for Excellence in Business Communication, Fourth Canadian Edition Appendix A 1) The design for letterhead stationery should be as simple as possible. A) True B) False 2) To make a document look personal and interesting, vary […]

Test Item File for Excellence in Business Communication, Fourth Canadian Edition Appendix B 1) Always use APA style for documentation in your reports, even if your employer or client normally uses a different form. A) True B) False Answer: B […]

1 Test Item File for Excellence in Business Communication, Fourth Canadian Edition Chapter 1 1) Communication and effective communication are basically the same thing. A) True B) False 2) Unclear communication not only results in errors and missed deadlines, but […]

1 Test Item File for Excellence in Business Communication, Fourth Canadian Edition Chapter 10 1) Persuasion can be defined as asking somebody to do something. A) True B) False 2) Psychographics and demographics are strongly influenced by culture. A) True […]

1 Test Item File for Excellence in Business Communication, Fourth Canadian Edition Chapter 11 1) Business reports help companies make decisions and solve problems. A) True B) False 2) Analytical reports are primarily intended to educate readers. A) True B) […]

A) choose one search engine and stick with it. B) use web directories, online databases, and metasearch engines. C) use long search phrases rather than short ones or single terms. D) avoid Boolean operators. Answer: B Difficulty: 0 Type: MC […]

1 Test Item File for Excellence in Business Communication, Fourth Canadian Edition Chapter 12 1) Communicating with people in other cultures often calls for more formality. A) True B) False 2) If a short proposal is directed toward an audience […]

Test Item File for Excellence in Business Communication, Fourth Canadian Edition Chapter 13 1) With the advent of sophisticated computer tools for producing reports, more and more employees are turning over the production of their reports to a special department […]

Test Item File for Excellence in Business Communication, Fourth Canadian Edition Chapter 14 1) The three-step oral presentation process is quite similar to the three-step writing process. A) True B) False Answer: B Difficulty: 0 Type: TF Page Reference: 485-486 […]

1 Test Item File for Excellence in Business Communication, Fourth Canadian Edition Chapter 15 1) Your career probably won’t be as stable as careers were in your parents’ generation. A) True B) False 2) Employers do not struggle with the […]

1 Test Item File for Excellence in Business Communication, Fourth Canadian Edition Chapter 16 1) The plural of “son-in-law” is “sons-in-law,” but the possessive is “son-in-law’s.” A) True B) False 2) The pronoun “who” is in the nominative case; the […]

Test Item File for Excellence in Business Communication, Fourth Canadian Edition Chapter 16 1) Most employers interview an applicant two or three times before deciding whether to offer a person a job. A) True B) False Answer: A Difficulty: 0 […]

13 B) during the question-and-answer stage. C) during the final minutes of the interview. D) after the candidate has left. 61) The longest phase of a job interview is __________________ A) the warm-up. B) the question-and-answer stage. C) the close. […]

1 Test Item File for Excellence in Business Communication, Fourth Canadian Edition Chapter 2 1) Companies today are looking for people who can work alone, since the trend in business is for most employees to function independently. A) True B) […]

1 Test Item File for Excellence in Business Communication, Fourth Canadian Edition Chapter 3 1) Intercultural communication is the process of sending and receiving messages within a specific culture. A) True B) False 2) Advanced technologies allow manufacturers to produce […]

Test Item File for Excellence in Business Communication, Fourth Canadian Edition Chapter 4 1) The writing process includes three major phases: planning, writing, and completing. A) True B) False Answer: A Difficulty: 0 Type: TF Page Reference: 89 2) During […]

Answer: D Type: MC Page Reference: 91 61) You’ll need more words to build a consensus about a complex and controversial subject, especially if the members of your audience are ___________ A) elderly. B) young. C) pleased. D) skeptical. Answer: […]

Test Item File for Excellence in Business Communication, Fourth Canadian Edition Chapter 5 1) When preparing your first draft, you are not concerned about style or tone. A) True B) False Answer: B Difficulty: 0 Type: TF Page Reference: 132 […]

Test Item File for Excellence in Business Communication, Fourth Canadian Edition Chapter 6 1) When completing a business message, you should evaluate content, organization, style and tone, review for readability, edit for clarity, and edit for conciseness. A) True B) […]

1 Test Item File for Excellence in Business Communication, Fourth Canadian Edition Chapter 7 1) Video podcasts are often called vidcasts or vodcasts. A) True B) False 2) Your email will be more effective if you email a complaint straight […]

Test Item File for Excellence in Business Communication, Fourth Canadian Edition Chapter 8 1) Whenever you can assume that your audience will be interested in what you have to say or be willing to cooperate with you, use the direct […]

1 Test Item File for Excellence in Business Communication, Fourth Canadian Edition Chapter 9 1) Experts advise that bad news for employees be delivered in person whenever possible. A) True B) False 2) When delivering bad news, you have only […]