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B) during the question-and-answer stage.
C) during the final minutes of the interview.
D) after the candidate has left.
61) The longest phase of a job interview is __________________
A) the warm-up.
B) the question-and-answer stage.
C) the close.
D) none; all are about the same length.
62) In general, the following topics should not be directly or indirectly introduced by an
interviewer: __________________
A) age.
B) a prior criminal record.
C) child-care arrangements.
D) all of the above
63) When a job interviewer indicates the interview is coming to a close, you
__________________
A) try to prolong the interview, since the more the interviewer interacts with you, the
better impression you’ll make.
B) leave as quickly as possible.
C) prepare to leave but try to determine what will happen next.
D) ask how you did.
64) On your second or third visit to an organization, if you haven’t been told by the end of
an interview whether you got the job, you __________________
A) don’t bring up the topic.
B) mention that you have another job offer and need to give the other company an answer
by a specific date.
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C) ask tactfully when you can expect to learn of the decision.
D) ask whether you did anything wrong during the interview.
65) When you discuss salary requirements with a job recruiter, you
__________________
A) let the interviewer raise the topic first.
B) say that you expect to receive the standard salary for the job.
C) try to negotiate a higher salary if you are not satisfied with the offer and are in a good
bargaining position.
D) do all of the above.
66) Within two days after an interview, you __________________
A) have a friend call to see whether you got the job.
B) write a follow-up letter (using the format for persuasive messages) and include
another copy of your résumé.
C) write a short note of thanks (using the format for routine messages).
D) assume that you didn’t get the job if you haven’t heard anything.
67) Use an inquiry letter as a follow-up to a job interview if you __________________
A) would like to have more information about the job.
B) are running low on funds and really need the job.
C) have received a job offer from another firm and need to make a decision.
D) want to bring your name to the interviewer’s attention once again.
68) Letters asking for time to consider other job offers follow the format for
__________________
A) direct requests.
B) bad-news messages.
C) persuasive messages.
D) goodwill messages.
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69) When writing a letter accepting a job, keep in mind that __________________
A) it begins with a buffer.
B) it constitutes a legally binding contract between you and the employer.
C) it is written within two weeks of receiving the job offer.
D) all of the above are true.
70) When writing a letter declining a job offer, you begin with __________________
A) an apology.
B) a buffer.
C) a statement of the bad news.
D) a cheery greeting.
71) Which of the following letters would not follow the direct plan?
A) Inquiry
B) Request for time extension
C) Letter of acceptance
D) Letter declining a job offer
72) In a letter of resignation, you __________________
A) follow the direct plan.
B) air your gripes with the organization.
C) state your intention to leave and the termination date.
D) do all of the above.
73) Which of the following letters would follow the bad-news plan?
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A) Letter accepting a job offer
B) Letter of resignation
C) Letter requesting a time extension
D) All the above
74) You’ll impress prospective employers with your application letter if you
__________________
A) use a gimmicky layout.
B) show that you know something about the organization.
C) use a personal, “chummy” tone.
D) do all of the above.
75) Sending an unsolicited application letter to an employer means
_______________________
A) that you’ll need to do some research to identify the requirements the position is likely
to have.
B) you are likely to irritate the personnel office staff.
C) that your letter will not get read.
D) that you have a better chance of getting hired because you are demonstrating your
desire for the position.
76) The main difference between solicited and unsolicited application letters is in
__________________
A) the length.
B) the way qualifications are presented.
C) the way the letter begins.
D) the way the letter closes.
77) Which of the following would be the most effective opening for an unsolicited
application letter?
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A) “Hi! Let me introduce myself. My name is Clydene Desmond, and I’d like to apply for
any positions you may have for graphic artists.”
B) “I hear you’ve been looking for a graphic artist. Look no further.”
C) “I’ve just graduated from the Pasadena School of Graphic Arts, and somebody gave
me your name as a company that could use my services.”
D) “As a recent honors graduate of one of the top graphic arts programs in the country, I
could make a strong contribution to Westec’s publications division.”
78) A solicited letter written in response to a job advertisement begins
__________________
A) by identifying the publication in which the ad ran.
B) by identifying the writer of the letter.
C) with an attention-getting device.
D) with a request for a job application.
79) In the middle section of a job application letter, you __________________
A) summarize your qualifications that are directly related to the job and provide specific
evidence of job-related qualities.
B) give your entire work history, in case the employer doesn’t read your résumé.
C) mention any ways in which you do not meet the job qualifications but point out that
you are willing to learn.
D) do all of the above.
80) In the closing paragraph of your application letter, you __________________
A) thank the reader for taking the time to read your résumé.
B) apologize for your lack of experience.
C) ask for an interview and make the interview easy to arrange.
D) introduce the subject of salary.
81) You are likely to impress an interviewer by being _______________________
A) open, enthusiastic, and interested.
B) boastful, intelligent, and courteous.
C) clean, speaking clearly and slowly, and smiling.
D) honest, well educated, and good looking.
82) If your application letter and résumé fail to bring a response within a month or so,
you __________________
A) call to find out why you haven’t heard from the prospective employer.
B) write a follow-up letter.
C) cross this particular job possibility off your list.
D) send another copy of your application letter and résumé.
83) __________ __________ interviews, such as those on college campuses, are a means
of eliminating unqualified applicants.
84) In a (n) __________ interview, the interviewer controls the situation by asking a
series of prepared questions in a set order.
85) In a(n) __________ interview, the interviewer poses broad questions and encourages
the applicant to talk freely.
86) In a(n) __________ interview, several candidates are interviewed simultaneously to
see how they interact.
87) In a(n) __________ interview, the candidate is asked pointed questions designed to
irk or unsettle him or her.
88) In a(n) __________ interview, candidates are asked how they would handle real-life
work problems.
89) You are more likely to be invited back for a second job interview if your __________
signals convince the interviewer that you are alert, assertive, confident, and responsible.
90) Inquiries about an applicant’s religious affiliation, national origin, marital status, and
so on are considered to be __________ interview questions.
91) Following a job interview, send a(n) __________ note even if you feel you have little
chance of landing the job.
92) If you haven’t heard from an employer within two weeks after an interview, send a
letter of __________.
93) If you receive a job offer but are waiting to hear from other possible employers,
request a(n) __________ __________.
94) A letter accepting a job offer follows the __________ plan.
95) A letter declining a job offer follows the __________ plan.
96) In a letter of __________ from a job you use the bad-news plan.
97) To accompany your résumé, you can prepare an individualized __________ letter.
98) A(n) solicited application letter is sent in response to an announced opening, whereas
a(n) unsolicited application letter is sent to an organization that has not announced an
opening.
99) A job application letter follows the __________ organizational plan.
100) When resigning from your current job, it is vital to give your employer at least
__________ __________ notice.
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101) Dress __________ and be well groomed for every interview.
102) __________ behavior has a significant effect on the interviewer’s opinion of you.
103) Briefly explain the primary differences between solicited application letters and
unsolicited application letters.
104) List the two functions of an application letter’s final paragraph.
105) Explain the dual purposes of employment interviews.
106) Briefly explain the difference between a structured interview and an open-ended
interview.
107) Briefly define “situational interview.”
108) What six tasks do you need to complete to prepare for a successful job interview?
109) List at least five things that you might want to find out during a job interview.
110) In general, what three guidelines should you follow when deciding what to wear for
an employment interview?
111) List at least five items you should take to every interview.
112) Explain the function of each phase of an application letter written in the AIDA
format.
113) Describe each of the three stages in a typical sequence of interviews.
114) Describe six types of interviews.
115) Describe each of the three stages of a successful employment interview.
116) Describe at least three common employment messages that follow an interview.
117) Why do employers use pre-employment tests? What do these tests measure? How
do they help employers?
118) Discuss four ways that you can “talk yourself right out of a job” during a job
interview.