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Test Item File for Excellence in Business Communication, Fourth Canadian Edition
Appendix A
1) The design for letterhead stationery should be as simple as possible.
A) True
B) False
2) To make a document look personal and interesting, vary the line length.
A) True
B) False
3) In business documents, dashes are typed as space, hyphen, space.
A) True
B) False
4) “Sept. 10th, 1999” is the correct way to type the date in a letter.
A) True
B) False
5) If you are writing a business letter to someone you know well, it is acceptable to use
his or her first name in the salutation.
A) True
B) False
6) Three blank lines are left between the complimentary close and the sender’s written
signature.
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A) True
B) False
7) The second page of a letter includes a heading containing the name of the person or
organization receiving the letter, the page number, and the date.
A) True
B) False
8) Mailing notation, such as “Special Delivery” or “Registered Mail,” is typed on the
envelope instead of the letter.
A) True
B) False
9) In the simplified letter format, commas follow both the salutation and the
complimentary close.
A) True
B) False
10) Most envelopes used in Canadian business are No. 10 (9 1/2 inches long).
A) True
B) False
11) Canada Post abbreviations for New Brunswick, Nova Scotia, Newfoundland and
Nunavut are NB, NS, NL, and NU respectively.
A) True
B) False
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12) A memo has a complimentary close and a signature.
A) True
B) False
13) Email messages can act as memos but not as letters.
A) True
B) False
14) Using Bcc in an email is considered unethical by some people.
A) True
B) False
15) The inside address of a letter identifies the sender of the letter.
A) True
B) False
16) The quality of paper is measured by ____________
A) length and width.
B) weight and cotton content.
C) colour and texture.
D) whether or not it is imprinted with the name and address of the company.
17) The proper sequence for the standard parts of a letter is ______________
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A) heading, date, inside address, salutation, body, complimentary close, signature block.
B) date, heading, inside address, salutation, body, typewritten name, complimentary
close.
C) salutation, date, heading, inside address, body, complimentary close, signature block.
D) inside address, heading, date, salutation, body, complimentary close, typewritten
name.
18) Which of the following is a salutation?
A) Dear Professor Milford:
B) Re: Esteemed Professor Milford,
C) Thank you, Professor Milford,
D) Attention: Professor J. J. Milford
19) You may place the attention line ______________
A) at the top of the page, centered under the letterhead.
B) below the salutation.
C) two lines below the complimentary close.
D) on the first line of the inside address.
20) What is the correct format for reference initials?
A) RSR/sm
B) RSR:sm
C) RSR:SM
D) all of the above
21) The letter format in which all parts begin at the left margin is called ______________
A) block.
B) modified block.
C) simplified.
D) mixed.
22) Canada Post scanning equipment can ______________
A) read both handwritten and typed addresses.
B) recognize both upper and lower case letters.
C) identify addresses in both official languages.
D) adhere to all of the above guidelines.
23) The top of a memo usually includes headings for ______________
A) date, to, from, subject.
B) department, date, subject.
C) attention, to, from, date.
D) subject, to, date.
24) When sending a memo to a long list of people, what notation should you use in the
TO: position?
A) Everyone
B) See distribution list
C) 10 people
D) (leave it blank)
25) A memo does not require a ____________________
A) second page.
B) subject line.
C) signature.
D) a TO: line.