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978-0132729840 Chapter 01
TEST BANK Chapter 1 – Organizational Change MULTIPLE CHOICE 1. Nokia’s loss of market share of U.S. cell phone business as a result of: a. lack of technological skills b. too much focus on the growing emerging markets c. conscious […]
978-0132729840 Chapter 02 Part 1
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 15 Chapter 2 – Theories of Effective Change Implementation MULTIPLE CHOICE 1. Effective change involves: a. content b. process c. what is being changed d. how are the changes being […]
978-0132729840 Chapter 02 Part 2
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 22 41. The organization’s external environment refers to the culture and climate of the organization. 42. Because organizational employees get paid, they are not considered to be a part of […]
978-0132729840 Chapter 03
Chapter 3 – Mutual Engagement and Shared Diagnosis MULTIPLE CHOICE 1. ____________ is/are the process of learning about the dynamics of an organization’s functioning. a. Consulting b. Operational reviews c. Diagnosis d. Cultural learning e. Behavior change 2. ____________ is […]
978-0132729840 Chapter 04 Part 1
Chapter 4 – Organizational Redesign MULTIPLE CHOICE 1. Organizational design refers to: a. formal arrangements that an organization calls upon to help shape employee behavior. b. informal arrangements that an individual or an organization calls upon to help shape employee […]
978-0132729840 Chapter 04 Part 2
34. Reporting structures are components of informal design elements. 35. Effective change implementation separates the two aspects of design, targeting formal design before seeking to alter informal design. (False: Difficult; p. 77) 36. The most effective way to change organizational […]
978-0132729840 Chapter 05 Part 1
Chapter 5 – People Alignment MULTIPLE CHOICE 1. ____________ involves assuring that the skills and behaviors of employees within the organization will enable the effective implementation of the organization’s strategy a. Business dynamics b. Human development planning c. People alignment […]
978-0132729840 Chapter 05 Part 2
33. In succession planning, focusing on fast track managers is a good approach because: a. fast trackers are known to have skills associated with future performance b. fast trackers have passed all of the written and behavioral tests c. fast […]
978-0132729840 Chapter 06 Part 1
Chapter 6 – Reinforcing New Behaviors MULTIPLE CHOICE 1. _______________ is designed to surface any misalignment that may exist between patterns of internal behavior and a desired new strategy. a. People alignment b. Diagnosis c. Structural design d. Technology change […]
978-0132729840 Chapter 06 Part 2
36. Organizational structures are a way to focus the activities of employees. 37. Leaders call on functional structures to focus both individuals and units on their contribution to the organization’s tasks. (True: Moderate; p. 128) 38. Functional structures facilitate integration […]
978-0132729840 Chapter 07 Part 1
Chapter 7 – Leading Change MULTIPLE CHOICE 1. According to Spector, leadership’s primary role in change management is: a. providing strategic direction b. determining which employees must be laid off c. mobilizing adaptive behavior in the organization d. being the […]
978-0132729840 Chapter 07 Part 2
39. Autonomy places decision‐making authority in the hands of employees who are best able to respond, and respond quickly, to a dynamic environment. 40. Knowledge possessed by employees at lower hierarchical levels puts them in an excellent position to understand […]
978-0132729840 Chapter 08
Chapter 8 – Going Green MULTIPLE CHOICE 1. Voluntary action taken by organizations designed to meet the needs of the present generation without compromising the needs of future generations is called: a. ecology b. environmental management c. sustainability d. maintenance […]