Enterprise Systems for Management 2nd Edition

Enterprise Systems for Management, 2e (Motiwalla/Thompson) Chapter 1 Introduction to Enterprise Systems for Management 1) The Hershey's example shows the complexity of implementing ERP systems in organizations. Answer: TRUEDiff: 1 Page Ref: 3 Answer: TRUEDiff: 1 Page Ref: 3 Answer: TRUE Diff: 1 Page Ref: 3 2) In the early days of ERP implementation, management clearly

Enterprise Systems for Management, 2e (Motiwalla/Thompson) Chapter 10 Global, Ethics, and Security Management 1) Outsourcing ERP systems helps to lower the cost of software ownership and maintenance. Answer: TRUEDiff: 1 Page Ref: 268 Answer: TRUEDiff: 1 Page Ref: 268 Answer: TRUE Diff: 1 Page Ref: 268 2) All companies can benefit from outsourcing their ERP systems. Answer:

Enterprise Systems for Management, 2e (Motiwalla/Thompson) Chapter 11 Supply Chain Management 1) A complete SCM solution includes customers, service providers and partners. Answer: TRUEDiff: 2 Page Ref: 304 Answer: TRUEDiff: 2 Page Ref: 304 Answer: TRUE Diff: 2 Page Ref: 304 2) SCM focuses on a few key parties and processes. Answer: FALSEDiff: 2 Page Ref: 304 Answer:

Enterprise Systems for Management, 2e (Motiwalla/Thompson) Chapter 12 Customer Relationship Management 1) CRM implementations should be technology driven. Answer: FALSEDiff: 2 Page Ref: 333 Answer: FALSEDiff: 2 Page Ref: 333 Answer: FALSE Diff: 2 Page Ref: 333 2) CRM stands for "Customer Reporting Management." Answer: FALSEDiff: 1 Page Ref: 333 Answer: FALSEDiff: 1 Page Ref: 333 Answer: FALSE Diff: 1

Enterprise Systems for Management, 2e (Motiwalla/Thompson) Chapter 2 Systems Integration 1) When data has to be manually re-entered from one system into another system, this indicates that the systems have seamless integration. Answer: FALSEDiff: 2 Page Ref: 37 Answer: FALSEDiff: 2 Page Ref: 37 Answer: FALSE Diff: 2 Page Ref: 37 2) When systems are integrated

Enterprise Systems for Management, 2e (Motiwalla/Thompson) Chapter 3 Enterprise Systems Architecture 1) Implementing a new ERP system is mainly a question of installing ERP software. Answer: FALSEDiff: 2 Page Ref: 59 Answer: FALSEDiff: 2 Page Ref: 59 Answer: FALSE Diff: 2 Page Ref: 59 2) The hard part of installing an ERP system is changing the

Enterprise Systems for Management, 2e (Motiwalla/Thompson) Chapter 4 Development Life Cycle 1) ERP system development projects are not very complex so they don't need a structured development process. Answer: FALSEDiff: 2 Page Ref: 90 Answer: FALSEDiff: 2 Page Ref: 90 Answer: FALSE Diff: 2 Page Ref: 90 2) The process of developing new information systems is

Enterprise Systems for Management, 2e (Motiwalla/Thompson) Chapter 5 Implementation Strategies 1) One of the good things about ERP systems is that they don't require much in the way of hardware to run them. Answer: FALSEDiff: 2 Page Ref: 141 Answer: FALSEDiff: 2 Page Ref: 141 Answer: FALSE Diff: 2 Page Ref: 141 2) To run ERP

Enterprise Systems for Management, 2e (Motiwalla/Thompson) Chapter 6 Software and Vendor Selection 1) The customer is often blamed for an unsuccessful implementation. Answer: FALSEDiff: 2 Page Ref: 169 Answer: FALSEDiff: 2 Page Ref: 169 Answer: FALSE Diff: 2 Page Ref: 169 2) Once the decision has been made to implement an ERP system, the initial step

Enterprise Systems for Management, 2e (Motiwalla/Thompson) Chapter 7 Operational and Post-Implementation 1) The ERP implementation phase is just after the go live phase. Answer: FALSEDiff: 2 Page Ref: 191 Answer: FALSEDiff: 2 Page Ref: 191 Answer: FALSE Diff: 2 Page Ref: 191 2) A readiness assessment should be conducted before going live. Answer: TRUEDiff: 1 Page Ref:

Enterprise Systems for Management, 2e (Motiwalla/Thompson) Chapter 8 Program and Project Management 1) Most ERP project teams are made up of a variety of staff and consultants. Answer: TRUEDiff: 1 Page Ref: 227 Answer: TRUEDiff: 1 Page Ref: 227 Answer: TRUE Diff: 1 Page Ref: 227 2) ERP project team members don't need to have functional

Enterprise Systems for Management, 2e (Motiwalla/Thompson) Chapter 9 Organizational Change and Business Process Reengineering 1) A successful ERP implementation requires organizational change. Answer: TRUEDiff: 1 Page Ref: 244 Answer: TRUEDiff: 1 Page Ref: 244 Answer: TRUE Diff: 1 Page Ref: 244 2) The FoxMeyer ERP implementation failed because they didn't train their employees properly on the

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