Enterprise Systems for Management, 2e (Motiwalla/Thompson)
Chapter 5 Implementation Strategies
1) One of the good things about ERP systems is that they don’t require much in the way of
hardware to run them.
2) To run ERP software, high-end multi-processor servers are usually needed.
3) The current generation of ERP systems uses thick clients to access the software.
4) Because they are self-contained and have embedded processes, EP systems do not require
extra long-term storage devices.
5) ERP systems work on all operating systems except Linux.
6) Reliable multi-user DBMSs are also required when implementing an ERP system.
7) Because they are such strong competitors, SAP ERP software will not run on Oracle’s DBMS.
8) Most ERP systems today can work with a variety of DBMSs.
9) Project management software is required for an ERP implementation.
10) Security software is not necessary in ERP systems.
11) An employee or client may be an end-user of an ERP system.
12) A database administrator is an example of an IT specialist who might be a member of the
ERP implementation team.
13) The change management team determines the gaps between the ERP functionality and the
business process requirements.
14) The QA team customizes the ERP system functionality.
15) When functionality is missing from an ERP package, sometimes it can be provided by using
a third party product.
16) Integration is the sharing of data and data elements directly with the ERP system.
17) Sometimes when two software products are integrated, the vendors will only allow specially
qualified IT personnel to make changes to them such as installing an upgrade.
18) In general, interfaces should be two-way.
19) Vendors will often give their software partners an early release of any new products or
upgrades so the partner has a chance to change their product to work with the new release.
20) Integrating other systems is a major problem for ERP systems.
21) The problem with relational databases is that they are hard to connect to ERP systems.
22) In order to execute transactions, the ERP system must retrieve and summarize large amounts
of data.
23) Processing transactions and generating reports do not work well with a single database
instance.
24) Most database packages can be used to support large ERP system implementations.
25) ERP project management is considered to be a component of ERP governance.
26) In an ERP system implementation, staff should outline and define committees and
workgroups that are responsible for different components of the implementation.
27) It is crucial that the governance structure be bypassed by all involved before the ERP project
begins.
28) Governance helps define the processes and underlying accountabilities that guide the
management of the ERP project.
29) The Project software oversees all project activities and makes sure that the project stays
within its scope.
30) In terms of governance, senior management are the owners of the ERP project.
31) The person who is ultimately responsible for the success of the ERP implementation is the
consultant.
32) The Change Management team is typically a part of the larger project team.
33) One key to a successful ERP implementation is to have a well-defined and proven
methodology.
34) A project methodology should address all the components of the project from project startup
through system planning.
35) If a company chooses a “vanilla” ERP implementation, they will have to change their own
business practices to fit the software.
36) A single ERP system cycle is easier to maintain and support.
37) ERP implementations with a lot of customization may require extensive maintenance when
the system is upgraded.
38) When an ERP system is upgraded, often bugs and problems are associated with the:
A) applications.
B) databases.
C) modules.
D) modified code.
39) The decision to modify or not modify an ERP system is critical and should be done
________ of the implementation.
A) at the beginning
B) throughout
C) in the design phase
D) in the maintenance phase
40) ________ is not typically a reason for implementing an ERP system.
A) Replacing legacy systems
B) Improving services
C) Increasing costs
D) Increasing profit margins
41) Most new ERP systems are ________ which provides flexible access to the applications.
A) single instances
B) web-based
C) scalable
D) network-based
42) The infrastructure behind an ERP system must be planned with the idea that it will probably
have to be ________ as the system matures.
A) decommissioned
B) archived
C) expanded
D) processed
E) integrated
43) For their ERP implementations, some businesses ________ the server and the database
environment.
A) develop
B) outsource
C) use
D) offshore
44) In order to ensure that their desktop PCs are secure, businesses often develop ________ PC
configurations for users.
A) advanced
B) in-house
C) embedded
D) standard
45) Security ________ is critical to any systems reliability and integrity.
A) designing
B) purchasing
C) managing
D) awareness
E) configuration
46) Hurricane Katrina made it clear how important disaster ________ is today for every ERP
implementation.
A) problem-solving
B) infrastructure
C) planning
D) management
47) When planning for disasters, it is important to first identify those systems that are:
A) outsourced.
B) legacy systems.
C) highly technical.
D) mission critical.
48) An ERP system needs a powerful set of ________ for development, testing and its
production environments.
A) protocols
B) consultants
C) servers
D) vendors
49) The hardware resources needed for an ERP system include servers, clients, and:
A) peripherals.
B) memory.
C) software.
D) browsers.
E) wireless routers.
50) The key software resources for ERP systems include ________, database management
systems, and applications.
A) maintenance software
B) project management software
C) system software
D) browsers
51) Application software is the programs or ________ that help in the development, monitoring,
and integration of ERP software.
A) legacy systems
B) utility software
C) databases
D) system software
52) Database administrators and IT operations support personnel are examples of:
A) end-users.
B) design team members.
C) IT executives.
D) IT specialists.
53) The success or failure of an ERP implementation is ultimately in the hands of the:
A) end-users.
B) design team members.
C) IT executives.
D) IT specialists.
54) The ________ has to put together a good project team and work with top management to get
support and resources for the project.
A) Steering Committee
B) project manager
C) IT executive
D) IT specialist
55) The ________ team determines the gaps between the ERP functionality and the business
process requirements.
A) functional
B) change management
C) development
D) data migration
56) The ________ team customizes the systems functionality.
A) functional
B) change management
C) development
D) data migration
57) The ________ team works with end-user training, communications and support activities.
A) functional
B) change management
C) development
D) data migration
58) ________ are add-on software components to either make the system operational or add
missing functionality not offered by the ERP system.
A) Applications
B) Web sites
C) E-business components
D) Third party products
59) A(n) ________ is a process by which data or data tables are copied or updated to and/or from
the ERP system.
A) methodology
B) protocol
C) interface
D) integration
E) data migration
60) The downside of using an interface for integration is that the data will not be as ________ as
it would be if it were integrated more directly.
A) accurate
B) timely
C) economical
D) valuable
61) The recent development of ________ is an attempt to solve the interfacing and integration
problems associated with ERP systems.
A) operating systems
B) bolt-ons
C) project management tools
D) middleware
E) AI tools
62) ERP systems are initially set up to support ________ as opposed to supporting the reporting
component.
A) decision-making
B) planning
C) transactional components
D) marketing
E) project management
63) The ________ Committee will oversee the project’s efforts and ensure appropriate
leadership.
A) Executive
B) Steering
C) Governance
D) ERP
E) none of the above
64) The ________ is/are responsible for resolving functional issues raised to the Steering
Committee.
A) application steward
B) project manager
C) project executives
D) steering committee
E) none of the above
65) The ________ is/are in charge of managing the day-to-day aspects of the ERP project.
A) application steward
B) project manager
C) project executives
D) steering committee
E) none of the above
66) Project team members provide direction and ERP application knowledge with respect to
business ________ design and configuration.
A) hardware
B) software
C) process
D) data
E) none of the above
67) The ________ meets to resolve all cross-module issues.
A) project team
B) cross-functional team
C) steering committee
D) change management team
E) none of the above
68) No ERP system is totally ________ and meets all the user requirements.
A) paid for
B) finished
C) bug-free
D) free
E) none of the above
69) Having a well-defined project methodology is very helpful in managing the inherent
________ of the ERP project.
A) hardware
B) software
C) costs
D) risks
E) none of the above
70) ________ play an important role in the rapid implementation of ERP systems.
A) Consultants
B) Data
C) Software
D) Hardware
E) none of the above
71) External consultants may be valuable implementation partners because they have the
________ and experience of implementing many successful projects.
A) time
B) money
C) knowledge base
D) hardware
E) none of the above
72) Faster servers and increases in storage capacities made the single ________ feasible for ERP
systems.
A) database instance
B) user interface
C) access point
D) governance
E) none of the above
73) An ERP project is said to be a “vanilla” implementation when ________ are not allowed.
A) users
B) modifications
C) managers
D) chocolates
E) none of the above
74) Change management activities should ________ the entire ERP project.
A) occur throughout
B) occur in the beginning of
C) occur at the end of
D) never occur in
E) none of the above
75) Businesses that are not skilled at building or changing systems should consider a(n)
________ ERP implementation.
A) massive
B) comprehensive
C) vanilla
D) chocolate
E) none of the above
76) What are the main hardware components of an ERP system?
77) Describe the different software components used in an ERP system.
78) Without the necessary people, ERP projects could not be successful. What are some of the
roles played in an ERP implementation?
79) What are some of the different sub-teams that will work with the overall implementation
team?
80) What are third party products and why are they needed?
81) What is integration and why is it so important for ERP systems?
82) How do ERP systems make use of database technology?
83) What is meant by ERP governance?
84) What are the issues associated with the infrastructure platform on which the ERP system will
run?