10. Communication with others helps to shape which area(s) of our lives?
a. culture and professional
b. professional and social/civic
c. personal, cultural, and professional
d. personal and professional
e. cultural, professional, social/civic, and personal
11. What name does philosopher Martin Buber give to the relationship where the most personal
communication occurs?
a. I-It relationship
b. I-You relationship
c. I-Thou relationship
d. I-We relationship
e. None of these answers are correct.
12. Which of these types of communication is defined as “communication between people?”
a. intrapersonal communication
b. interpersonal communication
c. group communication
d. public communication
e. mass media communication
13. On what type of communication did the ancient Greek, Aristotle, primarily focus?
a. intrapersonal communication
b. interpersonal communication
c. group communication
d. public communication
e. He focused on all types of communication.
14. What area of communication emphasizes the relationships between coworkers?
a. interpersonal communication
b. intrapersonal communication
c. group communication
d. organizational communication
15. Poor communication in the workplace means
a. errors and misunderstandings occur.
b. messages must be repeated.
c. productivity suffers.
d. people lose jobs.
e. All of these are correct.
True-False Items
16. The most impersonal communication occurs in what philosopher Martin Buber called I-Thou
relationships.
a. True
b. False
17. The most important qualifications for managers are technical skills followed by
communication skills.
a. True
b. False
18. With digital communication, we may miss out on meaning, particularly on the relationship
level.
a. True
b. False
19. Meanings are the heart of communication.
a. True
b. False
20. Feedback in the communication process can be either intentional or unintentional.
a. True
b. False
21. In communication, all parts of the system affect each other.
a. True
b. False
22. Interactive models of communication show that communicators create and interpret messages
within personal fields of experience.
a. True
b. False
23. The linear model of communication accurately captures the complexity of the
communication process.
a. True
b. False
24. Within the United States, there are distinct social communities based on race, gender, sexual
orientation, and other factors.
a. True
b. False
25. Linear models portray communication as flowing in only one direction.
a. True
b. False
26. We can freeze communication at any one moment.
a. True
b. False
27. Organizational culture refers to how organizations are affected by the cultural associations of
the members of the group.
a. True
b. False
28. Health communication is one of the fastest growing areas in the contemporary field of
communication.
a. True
b. False
29. The rules of grammar, syntax, and spelling have been loosened by digital media and
communication.
a. True
b. False
30. Critical thinking is a unifying theme in the field of communication.
a. True
b. False
31. Symbols are the basis of language.
a. True
b. False
Fill-in-the-Blank Items
32. ____________________ is a systemic process in which people interact with and through
symbols to create and interpret meanings.
33. ____________________ are/is abstract, arbitrary, and ambiguous representations of a
phenomenon.
34. The ____________________ model of communication portrays each person’s field of
experience and the shared field of experience between communicators as changing over time.
35. Responses to a message are called ____________________.
36. ____________________ is anything that interferes with intended communication.
37. ____________________ is the understandings about identity and codes of thought and action
shared by members of an organization.
38. ____________________ communication deals with communication between people.
39. The ____________________ level of meaning in communication is the literal message.
40. The ____________________ model of communication does not include noise.
41. ____________________ involves the examination of ideas to decide what to believe, think,
and do in particular situations.
42. The ____________________ level of meaning in communication expresses the connection
between two people who are communicating.
43. ____________________ refers to communication between people of different countries or
ethnic groups.
Essay Items
44. List three key critical thinking skills that affect communication competence.
45. Compare and contrast the three models of communication described in your textbook.
46. What did George Herbert Mead mean when he said that humans are “talked into” humanity?
47. List and briefly describe three of the seven major areas of research and teaching in the field
of communication.
TEST ITEMS ANSWER KEY
Multiple Choice Items
1. Which of the following statements about communication is accurate?
2. You did not do very well during the spring semester at school. When your parents see your
grades, your mother says to you, “You’re going to need to take some classes this summer.”
What is the content level of meaning of this statement?
3. What does it mean to say that communication is a process?
4. What did George Herbert Mead mean when he stated that people are “talked into” humanity?
5. One of the first models of communication (Laswell) described communication as linear.
Which of these five questions did NOT help to describe how communication worked in this
early model?
6. If Jacob, Bobby’s supervisor, tells Bobby to “get lost,” why would Bobby feel as though his
supervisor may see him as inferior and dislike his work?
7. Erin tries to concentrate during a class lecture, but she can’t get her mind off a personal
problem. Erin’s preoccupation with her personal problem is an example of
8. To study communication is to study
9. Which of the following is/are considered unifying themes in the field of communication?
10. Communication with others helps to shape which area(s) of our lives?
11. What name does philosopher Martin Buber give to the relationship where the most personal
communication occurs?
12. Which of these types of communication is defined as “communication between people?”
13. On what type of communication did the ancient Greek, Aristotle, primarily focus?
14. What area of communication emphasizes the relationships between coworkers?
15. Poor communication in the workplace means
True-False Items
16. The most impersonal communication occurs in what philosopher Martin Buber called I-Thou
relationships.
17. The most important qualifications for managers are technical skills followed by
communication skills.
18. With digital communication, we may miss out on meaning, particularly on the relationship
level.
19. Meanings are the heart of communication.
20. Feedback in the communication process can be either intentional or unintentional.
21. In communication, all parts of the system affect each other.
22. Interactive models of communication show that communicators create and interpret messages
within personal fields of experience.
23. The linear model of communication accurately captures the complexity of the
communication process.
24. Within the United States, there are distinct social communities based on race, gender, sexual
orientation, and other factors.
25. Linear models portray communication as flowing in only one direction.
26. We can freeze communication at any one moment.
27. Organizational culture refers to how organizations are affected by the cultural associations of
the members of the group.
28. Health communication is one of the fastest growing areas in the contemporary field of
communication.
29. The rules of grammar, syntax, and spelling have been loosened by digital media and
communication.
30. Critical thinking is a unifying theme in the field of communication.
Fill-in-the-Blank Items
32. ____________________ is a systemic process in which people interact with and through
symbols to create and interpret meanings.
33. ____________________ are/is abstract, arbitrary, and ambiguous representations of a
phenomenon.
34. The ____________________ model of communication portrays each person’s field of
experience and the shared field of experience between communicators as changing over time.
35. Responses to a message are called ____________________.
36. ____________________ is anything that interferes with intended communication.
37. ____________________ is the understandings about identity and codes of thought and action
shared by members of an organization.
38. ____________________ communication deals with communication between people.
39. The ____________________ level of meaning in communication is the literal message.
40. The ____________________ model of communication does not include noise.
41. ____________________ involves the examination of ideas to decide what to believe, think,
and do in particular situations.
42. The ____________________ level of meaning in communication expresses the connection
between two people who are communicating.
43. ____________________ refers to communication between people of different countries or
ethnic groups.
44. List three key critical thinking skills that affect communication competence.
45. Compare and contrast the three models of communication described in your textbook.
46. What did George Herbert Mead mean when he said that humans are “talked into” humanity?
47. List and briefly describe three of the seven major areas of research and teaching in the field
of communication.