Chapter 6: Design Case Studies
Discussion Topics with Answers
1. Consider additional requirements and technology to further complicate your
analysis of an Automated Teller Machine (ATM) design:
a) Use eye-tracker data to further analyze the product
b) Consider accessibility (universal usability) issues such as lighting, physical
placement of ATM, etc.
c) Consider user profile issues, e.g. is this the first time a user is using an
ATM?
d) Requirement to perform beta and/or market tests?
e) Are there other stress factors such as a looming time deadline or a personal
safety issue?
In groups of two, 1) select one guideline that makes perfect sense and seems easy
3. At present, the drive to use Big Data to define or enhance corporate strategies
seems to be a global business trend. State an example of where this data can
improve a business, focusing on user interface aspects.
How many use routinely their supermarket discount card without realizing
4. Cite a past experience where user interface development methods might apply to
another system development activity that might not have a strong user interface
component.