HTML 5 and CSS 3 – Illustrated 2nd Ed. Instructor’s Manual: Unit P Page 3 of 9
• Emphasize that the best way to test the usability of a website is to collect feedback from the site’s
users.
• Remind students that to ensure that questions do not vary between testers a script should be created
and used consistently throughout the testing process.
• Walk students through the steps necessary to create a usability testing plan.
FIGURES: P-3, P-4
BOXES:
1. Performing usability tests
You can choose from several methods of performing usability tests based on your testing budget and the
equipment available to you. On the high end, some larger organizations have dedicated testing facilities
that may include rooms with two-way mirrors for observing testers unobtrusively, as well as computer
systems configured to record and play back the keystrokes and mouse movements of testers. In a more
modest testing setup, you may simply sit next to a user and write down as accurately as possible what
the user does; positioning a video camera with a clear view of the screen and recording the tester’s
CLASSROOM ACTIVITIES
1. Classroom discussion: Ask students to explain why the most important judgment for usability is that
of the site’s users themselves. How can you make sure to collect the best information possible?
2. Quick Quiz:
a. T/F To collect the best information possible from usability tests, it’s important to identify
b. T/F The person conducting a usability test is generally in another room and unable to see
LAB ACTIVITY
Ask students to imagine they are preparing a usability test for their school’s website. Have students
create test scripts with questions appropriate to the website, using Figure P-4 as a model.