Chapter 14 – Case Study Questions
This activity contains 5 questions.
Exchanging Information Across Shifts
The ICU has been having problems with communication between shifts, particularly on
the weekends. This problem is brought up in the monthly staff meeting. A nurse says, “I
think the night shift has not shared important patient information. It has led to serious
errors, and I don’t want to be held responsible for these errors.” Silence follows this
statement. As the nurse manager, you know you need to respond, so you say, “What is
going on?”
Questions:
1.
What do you think of the nurse manager’s response?
2.
What information do you need?
3.
What is the best way to frame the problem?
4.
How might you go about assessing communication in the unit?
5.
What are strategies you might use to resolve the communication problems?
Finkelman, Leadership and Management for Nurses: Core Competencies for Quality Care, 3e
Chapter 14 – ANSWER KEY Case Study Questions
1.
[Answers will vary according to the student’s opinion of the nurse manager’s response]
2.
[Answers will vary but should include the following information]
Nurse managers, team leaders, and charge nurses need to periodically evaluate the
effectiveness of the communication—their own communication, individual staff
3.
[Answers will vary but should include the following information]
Finkelman, Leadership and Management for Nurses: Core Competencies for Quality Care, 3e
4.
[Answers will vary according to the student’s approach to assessing the situation.
5.
[Answers will vary]
The nurse manager plays a critical role in setting the tone for communication and