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Guide to Disaster Recovery
Chapter 6 Solutions
Review Questions
1. What is the purpose of the disaster response contact sheet? Answer: It describes contacts made
2. List five examples of emergency response organizations that may need to be contacted after a
3. What information should be included in the emergency service contact procedures? Answer: Names
4. List five examples of public utilities, departments, or agencies that may need to be contacted after a
5. What information should be included in the insurance company contact procedures? Answer:
6. List five types of disaster recovery service providers that an organization may need to work with
7. What types of telecommunications could be affected during a disaster? Answer: Voice services, call
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8. What information should an organization include in its procedures for working with
telecommunications service providers? Answer: Names and titles of people who are authorized to
9. What types of computer systems could be affected during a disaster? Answer:
10. When developing procedures to restore computer services, which of the following considerations is
important? Answer:
11. What types of organizations can be considered business partners? Answer: Value-added resellers
12. What information should be included in procedures for working with business partners? Answer:
13. Why should organizations communicate with their customers during a disaster? Answer: To ensure
14. What is the role of the official media spokesperson during a disaster? Answer: The spokesperson
15. Why is it important to make consistent statements to the media about disaster recovery efforts?
16. What is the primary goal when working with stockholders and investors during a disaster? Answer:
17. Why is it important to have procedures for communicating with employees during disaster response
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18. What information should be included in procedures for working with the local community during a
19. Who should be available to work with emergency responders upon their arrival at a facility?
20. Why is it important to communicate with suppliers and service providers during a disaster? Answer:
Hands-On Projects Tips
The hands-on projects in this text are designed for students to gain experience in developing a disaster recovery
plan. Students are expected to select an organization for which to develop a plan. This may be easier for
students that are in adult-oriented evening programs than it is for students in a traditional four-year program
or graduate program and who are not employed or do not have any work experience. Students can work solo
or in groups to develop the disaster recovery plan.
The projects in each chapter call for students to develop sections of a disaster recovery plan that are explained in
that chapter. As the course is completed the students should have their disaster recovery plan completed.
In grading the hands-on projects the instructor should consider the following:
Project 6-1
This project is designed for the student to learn how to determine which external organizations their
organizations may need to work with during a disaster. Students are to create a list of the organizations and
agencies that their organization may need to contact during a disaster. Students should state reasons for
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Project 6-2
This project is designed for the student to learn how develop procedures for working with external organizations
during a disaster. For this project students are to develop procedures for contacting emergency service
providers after a disaster. The procedures should include the items listed in Table 6-2.
Project 6-3
This project is designed for the student to learn how develop procedures for working with external organizations
during a disaster. For this project students are to develop procedures for contacting Public Works
Project 6-4
This project is designed for the student to learn how develop procedures for working with external organizations
during a disaster. For this project students are to develop procedures for contacting insurance providers after
a disaster. The procedures should include the items listed in Table 6-4.
Project 6-5
This project is designed for the student to learn how develop procedures for working with external organizations
during a disaster. For this project students are to develop procedures for contacting disaster recovery service
providers after a disaster. The procedures should include the items listed in Table 6-5.
Project 6-6
This project is designed for the student to learn how develop procedures for working with external organizations
Project 6-7
This project is designed for the student to learn how develop procedures for working with external organizations
during a disaster. For this project students are to develop procedures for contacting IT service providers to
Project 6-8
This project is designed for the student to learn how develop procedures for working with external organizations
during a disaster. For this project students are to develop procedures for contacting IT equipment providers
and software companies during disaster recovery. The procedures should include the items listed in Table 6-
8.
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Project 6-9
Project 6-11
This project is designed for the student to learn how develop procedures for working with external organizations
during a disaster. For this project students are to develop procedures for working with customers after a
disaster. The procedures should include the items listed in Table 6-11.
Project 6-12
This project is designed for the student to learn how develop procedures for working with external organizations
during a disaster. For this project students are to develop procedures for working with the media during a
disaster. The procedures should include the items listed in Table 6-12.
Project 6-13
This project is designed for the student to learn how develop procedures for working with external organizations
Project 6-16
This project is designed for the student to learn how develop procedures for working with external organizations
during a disaster. For this project students are to develop procedures for working with local communities
after a disaster. The procedures should include the items listed in Table 6-16.
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Case Projects Discussion
The case projects in this book all cover the same company, Harris and Heartfield Manufacturing. As with the
hands-on projects, the case projects are designed to build skills and knowledge for disaster recovery
planning. In the case projects students are advising an organization about how to develop a disaster recovery
Case Project: Harris and Heartfield Manufacturing
This project is designed to help students understand how establish inter organizational relationships that will be
helpful when responding to a disaster. In this assignment students have been asked to is to develop a list of
organizations that Harris and Heartfield needs to contact and work with during disaster recovery. The list
should help prompt discussions about developing contact procedures, and the scope of operations of Harris
and Heartfield.
Optional Team Case Assignments Discussion
The optional team case assignments in this book are designed to develop communications and research skills of
students. The assignments in each chapter require students to do an activity that they will likely need to
accomplish during the disaster recovery planning process.
Team Case Assignment 1
This assignment is designed to familiarize students with companies that can provide hot sites to restore an
organization’s computer systems and operations in a disaster. The student is to research these providers and
Team Case Assignment 2
This assignment is designed to familiarize students with companies that can provide emergency
telecommunications services for an organization in a disaster. The assignment is to research these
companies and write a one-page description of each.