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Guide to Disaster Recovery
Chapter 5 Solutions
Review Questions
1. Explain the types of disaster recovery procedures that relate to direction, control, and
2. Explain the types of disaster recovery procedures that relate to internal and external
3. Explain the types of disaster recovery procedures that relate to safety and health. Answer: Assuring
4. Explain the types of disaster recovery procedures that relate to containment and property protection.
5. Explain the types of disaster recovery procedures that relate to resuming and recovering operations.
6. Explain the types of disaster recovery procedures that relate to restoring facilities and normalizing
7. Define a catastrophic disaster. Answer: A disaster in which a disruption of operations will probably
8. Define a major disaster. Answer: A disaster in which a disruption of operations will probably last
9. Define a minor disaster. Answer: A disaster in which a disruption of operations will probably last
10. Explain the purpose of a disaster recovery procedure sheet. Answer: The sheet provides details
11. List examples of the types of tasks the disaster response team performs. Answer: 1.) Overall
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manager, human resources manager, communications specialist. 3.) Life safety and health
performed by Corporate security staff, on-site nurse or medical specialist 4.) Containment and
property protection performed by Corporate security staff, facilities managers or staff, building
maintenance staff, property management staff, manufacturing engineers. 5.) Resumption and
recovery of operations performed by Specialists in support functions including IT, network
management, operations directors, department managers. 6.) Restoration of facilities and
normalization of operations performed by Facilities managers or staff, building maintenance staff,
property management staff, operations directors, department managers.
12. What is the purpose of the emergency operations center? Answer: It is a facility from which the
13. What is the purpose of first alert procedures? Answer: They are designed to provide a methodical
14. What is the purpose of the disaster confirmation procedure? Answer: It is designed to validate the
15. What is the purpose of the disaster response activity log? Answer: The log is designed for the
16. What kind of staff should be on the evacuation and rescue team? Answer: The evacuation and
17. What is the role of the security team? Answer: To assure that facilities and valuable property are
18. What is the role of the communications team? Answer: The team will be responsible for making
19. What is the role of the insurance and damage assessment team? Answer: The team will be
20. What is the role of the business continuation team? Answer: The team will be responsible for
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21. What is the purpose of the restoration team? Answer: The team will be responsible for obtaining
22. How can risk assessment reports help the disaster response team? Answer: They can provide
23. How do the rescue team and security team benefit from having access to building plans? Answer:
24. Why should the people who train employees on the disaster recovery plan have access to electronic
documents used to publish the plan? Answer: The trainers can use the electronic versions to create
25. Why should paper copies of the plan be available for distribution to team members? Answer: In the
Hands-On Projects Tips
The hands-on projects in this text are designed for students to gain experience in developing a disaster recovery
plan. Students are expected to select an organization for which to develop a plan. This may be easier for
students that are in adult-oriented evening programs than it is for students in a traditional four-year program
The projects in each chapter call for students to develop sections of a disaster recovery plan that are explained in
that chapter. As the course is completed the students should have their disaster recovery plan completed.
In grading the hands-on projects the instructor should consider the following:
Project 5-1
This project is designed for the student to learn how to classify events that would be catastrophic, major, and
minor disasters for the organization for which they are developing a disaster recovery plan. Their definitions
should include the factors that influence the classification of disasters, the expected duration of disruption
from each event, and the expected severity of damage from each event. This material will be included in the
disaster recovery plan that the students are developing.
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Project 5-2
This project is designed for the student to learn how establish various teams for disaster response for the
organization for which they are developing a disaster recovery plan. For this project they will designate
Project 5-3
This project is designed for the student to learn how establish an emergency operations center and the
supporting documentation necessary to for the center. Students are to complete an emergency operations
Project 5-4
This project is designed for the student to learn how develop a first alert information sheet for the organization
for which they are developing a disaster recovery plan. They will decide which people should be contacted
during the first alert process and explain their selections.
Project 5-5
This project is designed for the student to learn how establish various teams for disaster response for the
organization for which they are developing a disaster recovery plan. For this project they will designate
Project 5-6
This project is designed for the student to learn how establish various teams for disaster response for the
organization for which they are developing a disaster recovery plan. For this project they will designate
Project 5-7
This project is designed for the student to learn how establish various teams for disaster response for the
organization for which they are developing a disaster recovery plan. For this project they will designate
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Project 5-8
This project is designed for the student to learn how establish various teams for disaster response for the
organization for which they are developing a disaster recovery plan. For this project they will designate
Project 5-9
This project is designed for the student to learn how establish various teams for disaster response for the
organization for which they are developing a disaster recovery plan. For this project they will designate
Case Projects Discussion
The case projects in this book all cover the same company, Harris and Heartfield Manufacturing. As with the
hands-on projects, the case projects are designed to build skills and knowledge for disaster recovery
Case Project: Harris and Heartfield Manufacturing
This project is designed to help students understand how assign staff to disaster response teams. In this
assignment students have been asked to develop criteria for to select staff at Harris and Heartfield that
Optional Team Case Assignments Discussion
The optional team case assignments in this book are designed to develop communications and research skills of
students. The assignments in each chapter require students to do an activity that they will likely need to
accomplish during the disaster recovery planning process.
Team Case Assignment 1
This assignment is designed to familiarize students with local emergency service and law enforcement agencies.
The assignment is to research the organizations which the company they are developing a disaster recovery
Team Case Assignment 2
This assignment is designed to familiarize students with local companies that can provide cleanup, demolition,
and emergency repair services. The assignment is to research these companies that the company they are